Random Memory_Management BSOD's  

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  1. Posts : 19
    Windows 10
    Thread Starter
       #11

    Ok. This was hard

    Uninstalled malwarebytes using geek, leftovers removed.
    Then I downloaded malwarebytes you linked (4.3.0.210), but for some reason, i can't install it. First it tells me "Installation failed. Please restart system..." (screenshot - Imgur: The magic of the Internet), and after restart, it tells it needs to restart again, to finish installation (screenshot - Imgur: The magic of the Internet), and loops over this two errors. Got one BSOD "MEMORY_MANAGEMENT" in between the tries.

    Downloaded the latest version from malwarebytes, installed fine. Did run the scan, with rootkit scan enabled. Nothing found. Scan report here: Free file sharing without registration and size limits

    After the scan, got an alert that malwarebytes service has stopped, and right after that got another BSOD "MEMORY_MANAGEMENT" again.

    This is really driving me nuts...

    Thanks for all the help today jmatt, really appreciated!
      My Computer


  2. Posts : 514
    Windows 10
       #12

    Extract from your MBAM log.
    "License: Trial"

    Do you still get a BSOD when you change it to Free.

    Open Malwarebytes > Account, click on Deactivate.
    https://i.imgur.com/2odxdAm.gif
      My Computer


  3. Posts : 19
    Windows 10
    Thread Starter
       #13

    Yes. After the scan I changed it to free, and it was when I get the BSOD.

    I ended up uninstalling it, as I kept getting the error "malwarebytes service has stopped", and installed malwarebytes corporate, as I have a key for it. No more errors from malwarebytes.

    I installed WhoCrashed, to analyze the dumps, and normaly is related with hardware.sys or ntoskrnl.exe files. (Dont know what this means, or if it helps in anything).

    Well Im out for today. Thanks again! :)
      My Computer


  4. Posts : 514
    Windows 10
       #14

    Run SFC.

    How to Repair Corrupted Windows System Files with the SFC and DISM Commands
    How to Repair Corrupted Windows System Files with the SFC and DISM Commands
    Using DISM and SFC in Windows 10 to Repair System Files
    Using DISM and SFC in Windows 10 to Repair System Files | Alex Zheng
    How to Repair System Files with SFC Command in Windows 10
    Run SFC Command in Windows 10

    Another extract from your log.
    "OS: Windows 10 (Build 19042.844)"
    I got offered 19042.867 today, wait until it is offered ( don't force ) they will wait until they are resonably sure it suits your specs. It has been Optional for quite a while, for those that wanted to take the risk.
    Last edited by jmatt; 10 Mar 2021 at 05:32.
      My Computer


  5. Posts : 19
    Windows 10
    Thread Starter
       #15

    Cannot run SFC, it says it cannot perform the requested operation (SS: Imgur: The magic of the Internet), both in normal mode and safe mode.

    DISM gives an error at 3.8% (SS: Imgur: The magic of the Internet), both in normal and safe mode.

    DISM Log: Free file sharing without registration and size limits


    Checked windows update, and I'm up to date (still at 19042.844) - Imgur: The magic of the Internet
      My Computer


  6. Posts : 514
    Windows 10
       #16

    Next step. Then try SFC again.

    Copy & Paste the text below ( starting CreateRestorePoint: ) save it into Notepad on your Desktop & name it fixlist.txt
    NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
    NOTE: It is important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work.
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

    CreateRestorePoint:
    emptytemp:
    closeprocesses:
    FirewallRules: [TCP Query User{C3763A89-1AC9-42F3-BA3C-6A4C09C4EC91}C:\users\jaime\downloads\malwarebytes anti-malware premium 4.2.0.82 incl license [crackingpatching]\license\licensemalwarebytes.exe] => (Allow) C:\users\jaime\downloads\malwarebytes anti-malware premium 4.2.0.82 incl license [crackingpatching]\license\licensemalwarebytes.exe => No File
    FirewallRules: [UDP Query User{9A608DA0-83AE-4FE6-AA91-F618339793D6}C:\users\jaime\downloads\malwarebytes anti-malware premium 4.2.0.82 incl license [crackingpatching]\license\licensemalwarebytes.exe] => (Allow) C:\users\jaime\downloads\malwarebytes anti-malware premium 4.2.0.82 incl license [crackingpatching]\license\licensemalwarebytes.exe => No File
    HKLM-x32\...\Run: [] => [X]
    S1 EneTechIo; \??\C:\Windows\system32\drivers\ene.sys [X]
    S3 NTIOLib_CC_Clock; \??\C:\Program Files (x86)\MSI\One Dragon Center\Lib\NTIOLib_X64.sys [X]

    Open FRST64 and press the Fix button just once and wait.
    If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
    When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.
    Refer these SS if needed.
    https://i.imgur.com/xTu6PFk.gif or http://fs5.directupload.net/images/160724/72ewmng9.gif
    https://i.imgur.com/VI0Kepw.gif or http://fs5.directupload.net/images/160724/ydize94g.gif
    https://i.imgur.com/v9Vo7ph.gif or http://fs5.directupload.net/images/160724/74v8epf5.gif
    https://i.imgur.com/BrZoLf8.gif or http://fs5.directupload.net/images/160724/64qho6nj.gif
    https://i.imgur.com/duo27RF.gif or http://fs5.directupload.net/images/160724/2bspfra3.gif
      My Computer


  7. Posts : 19
    Windows 10
    Thread Starter
       #17

    FRST64 is stuck (not responding) for about 20 minutes now. Can't do anything on the computer. Should I wait, or restart and try again?

    Is stuck at C:\Users\jaime\AppData\Local\Microsoft\Internet Explorer\DOMStore
      My Computer


  8. Posts : 514
    Windows 10
       #18

    Opp's, stop FRST, reboot if you have to.

    Lets see if we can fix SFC.
    How to resolve "The component store has been corrupted" error? | The Official FileInspect Blog
      My Computer


  9. Posts : 19
    Windows 10
    Thread Starter
       #19

    I think I did everything correctly - Imgur: The magic of the Internet

    The tool is stuck, not responding, for more than half an hour now, and I can't do anything on the computer. Here's a picture I've taken with my phone - Imgur: The magic of the Internet

    My question is, as I've never used this tool, is this normal, and I should wait, or is there something else?


    EDIT: Edit: Restarted, and tied again, now is stuck at C:\Users\jaime\AppData\Roaming\Microsoft\Recent

    Will try the link you posted to trying to fix SFC
      My Computer


  10. Posts : 514
    Windows 10
       #20

    FRST hanging is not normal.

    We are starting to run out of options.

    If you can't repair SFC or run FRST, try the Driver tools.
    If they fail, a refresh/reset is another choice.

    Debugged your dump file & shows your AMD & maybe Intel drivers are out of date.

    Run their tools to update. You may have to use Safe mode.

    Back tomorrow.

    AMD Driver Autodetect
    https://www.amd.com/en/support

    AMD Cleanup Utility
    https://www.amd.com/en/support/kb/faq/gpu-601

    Intel Driver & Support Assistant (former Intel Driver Update Utility)
    Download Intel Driver & Support Assistant 21.1.5.2
    Download Intel(R) Driver & Support Assistant

    Reset your Windows 10 system with the Keep My Files option
    Refresh Windows 10
      My Computer


 

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