New Laptop Suddenly shuts down  


  1. Posts : 1
    Win 10 Pro
       #1

    New Laptop Suddenly shuts down


    Hi All,

    Seeking some guidance here, got a new lenovo laptop with Windows 10 Pro and it randomly shutdowns, no specific time when it happens.

    I have updated all the drivers but got no idea. I have checked Event Log of the time when it happens I see the Kernel-Power critical issues but no other clues to what is causing it.

    Winver is Version 1909 (OS Build 18363.1350)

    Any assistance would be greatly appreciated.

    Log files attached DESKTOP-QJI3A4T-(2021-03-08_09-43-44).zip
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello Jazzman808 and welcome to TenForums

    If it is a new laptop you should not be having problems. Consider returning it for troubleshooting/repair.

    The Windows version you are using is quite old - are you offered any Feature Updates?

    If you have not already done so I would reset the Laptop to Factory Settings. If it still misbehaves definitely return it. If it is OK then try to update to the latest version of Windows before adding any new software.
      My Computers


 

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