Another BSOD/freezing case -Thinkpad X390  

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  1. Posts : 15
    Windows 10 Pro
       #1

    Another BSOD/freezing case -Thinkpad X390


    Hello,

    Hoping to get some help with a long-lasting BSOD/freezing/shut-down issue--I believe these problems started with the Win 10 update from last Fall, but I've taken all the updates since, as well as fiddled with drivers and testing, and am still having problems. I decided to do a clean install of Windows, and fairly quickly got a BSOD, so I went down the rabbit hole again (see below). My computer froze several times this morning, but did not BSOD. It occurred to me that I enabled a desktop background slideshow with a one-minute refresh interval, which makes me very suspicious of the graphics card, but it tests good, and multiple attempts at driver's haven't helped (had played with this before the re-build also). Prior to the rebuild, I would say the bigger issue over BSOD was the machine would reboot when put to sleep (with lid), with the occassionaly BSOD; the freezing up with no BSOD is much more prevalent now (I turned off the slideshow, and am able to operate, at least for now). It seems like every failure results in this error:

    Kernel error 41 70368744177664, 2

    In researching the error, I tried all of the following, and problem more, but these are things, roughly in order, that I tried rebuilding:

    - Fresh install of Win10 (non-Lenovo)
    - Set all advanced power settings (sleep, hard drive, hibernate, monitor) to never
    - Turned off fast startup
    - Made closing lid hibernate instead of sleep--seems to have solved the reboot on sleep problem?
    - Disabled the biometric setting in bios (was already disabled); latest BIOS
    - Disabled Lenovo fast start (in services)
    - Turned off IPV6 in the wi-fi adapter
    - Verified drivers were reasonably current, but did not replace all
    - Manually updated SSD driver, but may have been okay--was looking at wrong device initially
    - Manually updated wi-fi driver directly from Intel over the Lenovo one (Intel AC-9560)
    - Ran hardware tests for everythiny--no issues
    - Ran deeper hardware tests on memory, processor, ssd, video card, motherboard, wi-fi--no issues
    - Manually ran the "tuneup" commands (scanhealth, restore health, sfc, chkdsk)
    - There was a repair when running sfc /scannow at one point--no idea what it was (possibly have the CBS log)
    - There were also chkdsk errors that were fixed, but only when chckdsk wouldn't run, and then ran at startup
    - Ran the "tuneup" batch file recommended on this site--doesn't seem like there are any errors (will try to post below)
    - Changed the "on battery" wi-fi adapter power saving mode to maximum performance
    - Used Intel update tool to update the UHD 620 and bluetooth drivers (manual attempt to update UHD 620 had failed)
    - Switched to 2.4G wi-fi band

    Machine details:

    Lenovo X390
    Intel Core i5-8265U
    8 GB RAM
    Samsung SSD 970 Evo Plus 1TB
    Intel AC 9560 wireless card
    Windows 10 Pro Build 19042

    Any ideas where to go from here? Thanks in advance.

    Code:
    ###########################################################
    # The following commands will be run in sequence.         #
    # The first 5 will take quite a while to run, be patient. #
    ###########################################################
    
    sfc /scannow
    dism /online /cleanup-image /scanhealth
    dism /online /cleanup-image /restorehealth
    sfc /scannow
    
    chkdsk /scan
    
    wmic recoveros get autoreboot
    wmic recoveros set autoreboot = false
    wmic recoveros get autoreboot
    wmic recoveros get DebugInfoType
    wmic recoveros set DebugInfoType = 7
    wmic recoveros get DebugInfoType
    
    wmic pagefile list /format:list
    wmic Computersystem where name="X390" get AutomaticManagedPagefile
    wmic Computersystem where name="X390" set AutomaticManagedPagefile=True
    wmic Computersystem where name="X390" get AutomaticManagedPagefile
    
    bcdedit /enum {badmemory}
    
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19042.844
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.844
    
    Image Version: 10.0.19042.844
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      349440 file records processed.
    File verification completed.
     Phase duration (File record verification): 4.92 seconds.
      7651 large file records processed.
     Phase duration (Orphan file record recovery): 0.00 milliseconds.
      0 bad file records processed.
     Phase duration (Bad file record checking): 0.96 milliseconds.
    
    Stage 2: Examining file name linkage ...
      256 reparse records processed.
      486752 index entries processed.
    Index verification completed.
     Phase duration (Index verification): 13.57 seconds.
      0 unindexed files scanned.
     Phase duration (Orphan reconnection): 891.94 milliseconds.
      0 unindexed files recovered to lost and found.
     Phase duration (Orphan recovery to lost and found): 2.17 milliseconds.
      256 reparse records processed.
     Phase duration (Reparse point and Object ID verification): 4.65 milliseconds.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
     Phase duration (Security descriptor verification): 75.46 milliseconds.
      68657 data files processed.
     Phase duration (Data attribute verification): 1.77 milliseconds.
    CHKDSK is verifying Usn Journal...
      38697648 USN bytes processed.
    Usn Journal verification completed.
     Phase duration (USN journal verification): 206.19 milliseconds.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     976129387 KB total disk space.
     289920168 KB in 269814 files.
        161124 KB in 68658 indexes.
             0 KB in bad sectors.
        487043 KB in use by the system.
         65536 KB occupied by the log file.
     685561052 KB available on disk.
    
          4096 bytes in each allocation unit.
     244032346 total allocation units on disk.
     171390263 allocation units available on disk.
    Total duration: 19.68 seconds (19686 ms).
    
    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\X390\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\X390\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\Windows\system32>wmic pagefile list /format:list
    
    
    AllocatedBaseSize=1920
    CurrentUsage=15
    Description=C:\pagefile.sys
    InstallDate=20210303081527.017979-480
    Name=C:\pagefile.sys
    PeakUsage=17
    Status=
    TempPageFile=FALSE
    
    
    
    
    C:\Windows\system32>wmic Computersystem where name="X390" get AutomaticManagedPagefile
    AutomaticManagedPagefile
    TRUE
    
    
    C:\Windows\system32>wmic Computersystem where name="X390" set AutomaticManagedPagefile=True
    Updating property(s) of '\\X390\ROOT\CIMV2:Win32_ComputerSystem.Name="X390"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic Computersystem where name="X390" get AutomaticManagedPagefile
    AutomaticManagedPagefile
    TRUE
    
    
    C:\Windows\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\Windows\system32>Echo off
       ###################################################################################
       #    How to capture batch file data and post in your thread in the BSOD forum     #
       #                                                                                 #
       #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
       #                                                                                 #
       #        Press [V] to visit the above web page for detailed instructions.         #
       #        Press [C] to close this window.                                          #
       ###################################################################################
    - - - Updated - - -

    I just ran the "V2 log collector" if that helps--file attached.
      My Computer


  2. Posts : 514
    Windows 10
       #2

    Have you overclocked?

    Upload SS ( screenshot ) of Device Manager. No need to expand devices.
      My Computer


  3. Posts : 15
    Windows 10 Pro
    Thread Starter
       #3

    No overclocking... I'm in my 50s now, and just want things to work . Attaching a screen shot of device manager.

    Strangely, no further BSODs or freezes since I posted asking for help.
      My Computer


  4. Posts : 514
    Windows 10
       #4

    Here is the error your dunp file shows. It thinks a Intel driver is to blame, but can't identify it.
    Blue Screen Whea Uncorrectable Error in Windows 10: How to Fix?
    Blue Screen Whea Uncorrectable Error in Windows 10: How to Fix?
    Top 6 Fixes to Windows 10 Stop Code Whea Uncorrectable Error
    Top 6 Fixes to Windows 10 Stop Code Whea Uncorrectable Error

    Upload an SS of what Snail finds. Don't install any drivers.

    For laptops/notebooks
    Download SnailDriver 1.0.0.3 / 2.1.2 Lite
    Screenshot
    https://i.imgur.com/5leGrmq.gif
    https://i.imgur.com/e8KJq5e.gif
    Snail Driver 2.1.0 Lite Free Download - FreewareFiles.com - Utilities Category
    Snail Driver 2.1.0 Lite Screenshot - Freeware Files.com
    Snail Driver 2 Lite Download - Windows Driver Updater by SnailDriver
      My Computer


  5. Posts : 15
    Windows 10 Pro
    Thread Starter
       #5

    jmatt said:
    Here is the error your dunp file shows. It thinks a Intel driver is to blame, but can't identify it.
    Blue Screen Whea Uncorrectable Error in Windows 10: How to Fix?
    Blue Screen Whea Uncorrectable Error in Windows 10: How to Fix?
    Top 6 Fixes to Windows 10 Stop Code Whea Uncorrectable Error
    Top 6 Fixes to Windows 10 Stop Code Whea Uncorrectable Error

    Upload an SS of what Snail finds. Don't install any drivers.

    For laptops/notebooks
    Download SnailDriver 1.0.0.3 / 2.1.2 Lite
    Screenshot
    https://i.imgur.com/5leGrmq.gif
    https://i.imgur.com/e8KJq5e.gif
    Snail Driver 2.1.0 Lite Free Download - FreewareFiles.com - Utilities Category
    Snail Driver 2.1.0 Lite Screenshot - Freeware Files.com
    Snail Driver 2 Lite Download - Windows Driver Updater by SnailDriver
    While it seems highly likely that it is an Intel driver, I get a "security risk" window when accessing SnailDriver. Not sure I want to go there. I think I've tried every "fix" listed in the links.
      My Computer


  6. Posts : 514
    Windows 10
       #6

    False positive, I use it all the time.
      My Computer


  7. Posts : 15
    Windows 10 Pro
    Thread Starter
       #7

    Okay, I went ahead ran snail driver, and attached the screenshot.

    I forgot to mention that I also ran the windows driver verifier for a few hours yesterday morning using the instructions I found on the forum--no problems detected.

    Oddly, no crashes since then either--don't know if maybe on of those last driver changes resolved things, or if it is just dumb luck.

    Oops--I went to rescan, and accidentally clicked update, and even though I immediately clicked cancel. Once I got the re-scan button, it showed zero driver updates.

    - - - Updated - - -

    Okay, so I set my "close lid" setting back to sleep, and my computer froze--black screen with power button lit, but nothing happening. New log file attached.

    Also, the snail driver program ran again, and it shows the same three drivers as earlier, so apparently they didn't get updated.
      My Computer


  8. Posts : 514
    Windows 10
       #8

    Upload SS of what this finds. Don't install any drivers.

    Intel Driver & Support Assistant (former Intel Driver Update Utility)
    Download Intel Driver & Support Assistant 21.1.5.2
    Download Intel(R) Driver & Support Assistant

    - - - Updated - - -

    Just to really sure, I can only see a partial result, does Snail only find 3 new drivers?
      My Computer


  9. Posts : 15
    Windows 10 Pro
    Thread Starter
       #9

    That Intel Assistant is how I managed to get the UHD driver updated, since a manual update had failed. It was already installed, and says that everything is up to date (I re-scanned). I'm attaching a screenshot of what it sees, without the message that no updates were needed, as it is just slightly off-page at the top.
      My Computer


  10. Posts : 514
    Windows 10
       #10

    Highlight Thunderbolt in Snail, so I can see version numbers.
      My Computer


 

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