Another BSOD/freezing case -Thinkpad X390

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  1. Posts : 15
    Windows 10 Pro
    Thread Starter
       #11

    It says 15BF. I know the Thunderbolt controller is a critical update on the Lenovo updates page--I thought I had done it--if not with this re-build, then certainly with the last one.

    Critical Intel Thunderbolt Software and Firmware Updates - ThinkPad - Lenovo Support IN

    I have downloaded the Lenovo System Update tool, and ran that, and it says up to date--I would *assume* it updated the critical drivers?
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  2. Posts : 514
    Windows 10
       #12

    Run Snail again please & give me the full SS.
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  3. Posts : 15
    Windows 10 Pro
    Thread Starter
       #13

    I can't seem to make snail any bigger. Before I re-ran it, I clicked the "click here to get help for driver problems" link, and it returned six items--see below. I closed that dialogue, unchecked the drivers, then re-scanned, and got zero results, but when I click the link, I get the original three (marked with asterisk below).

    PCI Express Root Complex 10.0.19041.662
    Thunderbolt Controller-15BF 1.41.789.0
    Samsung NVMe Controller 3.3.0.2003
    *Pci Bus 15.20.0.0000
    *Thunderbolt Controller-15BF 16.1.47.2
    *AMD-Raid Bottom Device 9.2.0.00070
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  4. Posts : 514
    Windows 10
       #14

    The highlighted info is what I'd like to see for Thunderbolt.
    https://i.imgur.com/pSDAYHU.gif
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  5. Posts : 15
    Windows 10 Pro
    Thread Starter
       #15

    Ah, okay, I see if I click on one driver, it gives info above...
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  6. Posts : 514
    Windows 10
       #16

    I would click on Snail Update & do all 3 of those drivers.
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  7. Posts : 15
    Windows 10 Pro
    Thread Starter
       #17

    Okay, did that... my machine said battery not detected. I tried re-starting, and couldn't re-start. Had to interrupt start-up and run the repair tool for windows start. Oddly, Snail started on re-boot, and lists the same three drivers as needing an update!
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  8. Posts : 514
    Windows 10
       #18
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  9. Posts : 15
    Windows 10 Pro
    Thread Starter
       #19

    Seriously, LOL. I just re-built this yesterday. I think I will mark this as solved, even though it is not solved. Maybe start over if I get another proper BSOD now that I know about the V2 log collector, which should capture the pertinent info.
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  10. Posts : 15
    Windows 10 Pro
    Thread Starter
       #20

    Okay, so I was clicking along okay for a few weeks--noticed a couple of Windows updates, and maybe some driver updates, then today got multiple (many) freezes and a full-on BSOD with the message "DPC Watchdog Violation." I googled, and came up with maybe audio drivers or wi-fi drivers, or both. Last driver to update does appear to be realtek, but not sure.

    (Just froze while typing this, but released.)

    Logs attached.

    Edit: Ran the "tuneup" batch file from this forum, and nothing detected, but then ran the Lenovo system update, and there was a BIOS update that appears to be dated March 14, which would have been a few days after we last left this.

    Edit: Froze again even after the BIOS update. I'm pretty close to ordering a Mac. I've been running Windows since the 1980s, and Thinkpads for the last 20 years, and this is the most frustrating experience in all that time.

    When I run the event properties, it is still that same Kernel-Power 41 (70368744177664),(2) error:


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 3/25/2021 7:59:57 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: X390
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2021-03-26T02:59:57.4916347Z" />
    <EventRecordID>11933</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>X390</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">307</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">true</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    </EventData>
    </Event>
    Last edited by couver; 25 Mar 2021 at 22:59.
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