HP Omen 15-en0001nw - 1 month laptop getting a lot of different BSODS

Page 1 of 3 123 LastLast

  1. Posts : 11
    WINDOWS 10
       #1

    HP Omen 15-en0001nw - 1 month laptop getting a lot of different BSODS


    Hello, I'm an owner of 1 month hp omen 15-en0001nw. It was working so far pretty good, but for few days I'm getting a bunch of different BSODS. After getting a lot of I decided to reinstall Windows, but 1,5 days later I have same problems as it was earlier.

    Laptop configuration:
    OMEN Laptop - 15-en0001nw

    CPU:
    AMD Ryzen ™ 5 4600H
    Motherboard:
    SoC AMD
    Memory:
    32 GB RAM - HYPERX 3200 Mhz ( i updated it from default one 8gb samsung)
    Graphics Card(s):
    NVIDIA® GeForce® GTX 1660 Ti
    Disk:
    Samsung MZ-V7S500BW 970 EVO Plus 500 GB

    System: Windows 10 Home 20H2

    What type of BSODS I get?
    -attempted write to readonly memory
    -kmode exception not handled
    -system service exception
    -kernel security check failure
    -system thread exception not handled

    Why I know?
    -All bsods were related to ntoskrnl.exe
    -First part of BSOD was related to nvcontainer.exe which is pretty much Nvidia problem, I uninstalled it, but it still got bsod (this time was info with hardware, checked it with WinDbg)
    Why i did?
    -Was looking for a hardware issue, rechecked all parts HP memory Diagnostic. Tested old memory, a new one, one by one, but no an issue.
    -Updated all things (Drivers windows ) up to data. Installed HP Support Assistant, SnailDriver 2 Lite.
    -Swaped ram, but still same...


    Will do memtest for today evening.

    Here's all logs:

    DESKTOP-S2DFGVA-(2021-03-04_21-13-58).zip - Google Drive

    Did someone faced similar problem with new laptop?
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello Daneski and welcome to TenForums

    It looks as if you have also tried Driver Verifier?
    Three Driver Verifier crashes identified the driver for your Genesys Logic PCIe card as a problem. Did you do anything about this?
      My Computers


  3. Posts : 11
    WINDOWS 10
    Thread Starter
       #3

    philc43 said:
    Hello Daneski and welcome to TenForums

    It looks as if you have also tried Driver Verifier?
    Three Driver Verifier crashes identified the driver for your Genesys Logic PCIe card as a problem. Did you do anything about this?
    Yup, trying a lot of different ways to fix it. Tried Driver Verifer already with setting that I found on tenforum . I didn't do anything with that checked right now device manager and it looks updated?

    Edit: I downloaded driver for this one more time, from hp site, got my model from serial number to make sure that is fine. When I click on setup it pop up CMD for a second but i'm unable to catch it.
    Last edited by Daneski; 04 Mar 2021 at 16:49.
      My Computer


  4. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #4

    If the driver is already the most recent the HP driver update that you are trying to run is probably just aborting when it detects that you already have the latest driver.

    You could disable the device temporarily to see if it helps prevent some of the BSODs.

    Run your system (without Driver Verifier) and generate some new BSOD crash dumps that we can look at via a fresh upload of the logfiles.
      My Computers


  5. Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    New laptops should not have BSOD.
    The computer has also had Livekernel reports.

    Please consider Return Merchandise Authorization (RMA).



    Turn off WIndows fast startup:
    Turn On or Off Fast Startup in Windows 10

    Uninstall and reinstall Malwarebytes.


    Code:
    Event[4453]:
      Log Name: System
      Source: Service Control Manager
      Date: 2021-03-04T13:06:10.9660000Z
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-S2DFGVA
      Description: 
    The MBAMService service failed to start due to the following error: 
    Windows cannot verify the digital signature for this file. 
    A recent hardware or software change might have installed a file that is signed incorrectly or damaged, 
    or that might be malicious software from an unknown source.
      My Computer


  6. Posts : 11
    WINDOWS 10
    Thread Starter
       #6

    zbook said:
    New laptops should not have BSOD.
    The computer has also had Livekernel reports.

    Please consider Return Merchandise Authorization (RMA).



    Turn off WIndows fast startup:
    Turn On or Off Fast Startup in Windows 10

    Uninstall and reinstall Malwarebytes.


    Code:
    Event[4453]:
      Log Name: System
      Source: Service Control Manager
      Date: 2021-03-04T13:06:10.9660000Z
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-S2DFGVA
      Description: 
    The MBAMService service failed to start due to the following error: 
    Windows cannot verify the digital signature for this file. 
    A recent hardware or software change might have installed a file that is signed incorrectly or damaged, 
    or that might be malicious software from an unknown source.
    Yup, thanks a lot for this. I saw some issue with Malwarebytes, and it was slowing my device in weird way. Did that step that you showed me and it might worked.

    philc43 said:
    If the driver is already the most recent the HP driver update that you are trying to run is probably just aborting when it detects that you already have the latest driver.

    You could disable the device temporarily to see if it helps prevent some of the BSODs.

    Run your system (without Driver Verifier) and generate some new BSOD crash dumps that we can look at via a fresh upload of the logfiles.
    No BSODs for 3 last days. Turn out it was combined MalwareBytes and driver issue. If i dont have new error in next 7 days, i'll mark as solved. Thanks for your time!
      My Computer


  7. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #7

    That's good to know. I hope it stays fixed. 🙂
      My Computers


  8. Posts : 11
    WINDOWS 10
    Thread Starter
       #8

    Sadly, new day new issues. Last two BSOD that i got today:
    031021-12234-01.dmp - Google Drive
    031021-12687-01.dmp - Google Drive
      My Computer


  9. Posts : 41,476
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    A 2021 driver was seen in the 7F crash.
    It can be replaced.

    Consider RMA.
      My Computer


  10. Posts : 11
    WINDOWS 10
    Thread Starter
       #10

    zbook said:
    A 2021 driver was seen in the 7F crash.
    It can be replaced.

    Consider RMA.
    Yup, thats a right option, it cannot crash like this on new laptop. Thanks for helping!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:46.
Find Us




Windows 10 Forums