Hi
Windows home 10 20H2 version is crashing. This is an old laptop i had and wanted to install it
I also updated all drivers
I did run memtest : no issues
DESKTOP-RQLJN8U-(2021-02-17_06-09-45).zipDESKTOP-RQLJN8U-(2021-02-17_06-09-45).zip
I notice you have Driver Verifier running. Please turn this off until we tell you to run it as part of the troubleshooting process.
I would like to see new any crash dumps from crashes that happen with Driver Verifier turned off.
V2 2nd log collector 1.11 (1).zip
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DESKTOP-RQLJN8U-(2021-02-17_08-19-45).zip
Please test your SSD
Run HDTune to
- check the health,
- scan for errors, run the full scan
- run a benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
- the health,
- the error scan,
- the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.
The disk itself looks good.
What method did you use to update all the drivers?
Some of the drivers that relate to disk management need updating e.g. the Intel Management Engine Software is from 2016 and I think it will need updating for this latest Windows version.
Hi
Thanks for your feedback. Drivers updated with Driver Booster 8.3
BR
Can you return your system with system restore to a point before you updated the drivers? Driver Booster has been known to make errors with driver selection. You should only update drivers via the Laptop manufacturers website or occasionally via Intel or the the manufacturer of any device fitted in the Laptop.
Hi
Unfortunately no restore point but I can easily reset the laptop and re install windows. After install I will update drivers with samsung software
BR
- - - Updated - - -
Hi
Did restore to factory settings, then updated drivers with Samsung app. Still crashingDESKTOP-MMQ6DDE-(2021-02-17_16-08-19).zip
Hi
Win 10 ver 1511DESKTOP-MMQ6DDE-(2021-02-18_06-55-38).zip
Did restore factory and updated drivers with Samsung app
Alan
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