BSOD Crash Samsung laptop 20H2 windows 10 home

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  1. Posts : 6
    win
       #1

    BSOD Crash Samsung laptop 20H2 windows 10 home


    Hi

    Windows home 10 20H2 version is crashing. This is an old laptop i had and wanted to install it

    I also updated all drivers
    I did run memtest : no issues

    DESKTOP-RQLJN8U-(2021-02-17_06-09-45).zipDESKTOP-RQLJN8U-(2021-02-17_06-09-45).zip
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    I notice you have Driver Verifier running. Please turn this off until we tell you to run it as part of the troubleshooting process.

    I would like to see new any crash dumps from crashes that happen with Driver Verifier turned off.
      My Computers


  3. Posts : 6
    win
    Thread Starter
       #3

    Without verifier on. Here it is. Thanks

      My Computer


  4. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #4

    Please test your SSD




    Diagnostics Test

     HDD TEST


    Run HDTune to
    • check the health,
    • scan for errors, run the full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My Computers


  5. Posts : 6
    win
    Thread Starter
       #5

    adding ssd test results


    BSOD Crash Samsung laptop 20H2 windows 10 home-hdd1.jpgBSOD Crash Samsung laptop 20H2 windows 10 home-hdd2.jpgBSOD Crash Samsung laptop 20H2 windows 10 home-hdd3.jpg
      My Computer


  6. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #6

    The disk itself looks good.

    What method did you use to update all the drivers?

    Some of the drivers that relate to disk management need updating e.g. the Intel Management Engine Software is from 2016 and I think it will need updating for this latest Windows version.
      My Computers


  7. Posts : 6
    win
    Thread Starter
       #7

    Drivers


    Hi

    Thanks for your feedback. Drivers updated with Driver Booster 8.3

    BR
      My Computer


  8. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #8

    Can you return your system with system restore to a point before you updated the drivers? Driver Booster has been known to make errors with driver selection. You should only update drivers via the Laptop manufacturers website or occasionally via Intel or the the manufacturer of any device fitted in the Laptop.
      My Computers


  9. Posts : 6
    win
    Thread Starter
       #9

    restore point


    Hi

    Unfortunately no restore point but I can easily reset the laptop and re install windows. After install I will update drivers with samsung software

    BR

    - - - Updated - - -

    Hi

    Did restore to factory settings, then updated drivers with Samsung app. Still crashingDESKTOP-MMQ6DDE-(2021-02-17_16-08-19).zip
      My Computer


  10. Posts : 6
    win
    Thread Starter
       #10

    BSOD afte reinstalling factory settings


    Hi

    Win 10 ver 1511DESKTOP-MMQ6DDE-(2021-02-18_06-55-38).zip
    Did restore factory and updated drivers with Samsung app
    Alan
      My Computer


 

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