BSODs on a brand new windows install


  1. Posts : 3
    Win 10 64 Home
       #1

    BSODs on a brand new windows install


    Heyo, been helping with a computer for some time now.

    Last SSD crashed a week ago and we got another one but the computer has a unique set up for the SSD:
    the Bios is set to IDE (and I can see the hard drive is set to IDE in device manager) but the partition is GPT and it has fast boot on. I'm convinced the frequent Critical Process Died and Unexpected Store Error issues are from this setup, but no way to be sure. Tried scooping the internet for info and not coming up this particular issue.

    Windows version number is the latest as far as I can tell, but the logs below show last updates.

    Hoping some kind soul would look over logs or let me know if this setup is compatable. SSD is brand new and the windows install is, too, and it's happening 10 times a day at this point. Cleaning up windows files with sfc and such between each blue screen only seems to lengthen the time it takes to bluescreen.

    Included requested logs here
    DESKTOP-HSQ8TA1-2021-02-01_21-49-22.zip - Google Drive
      My Computer


  2. Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    1. According to the logs the SSD drive is this
    Crucial MX500 1TB 3D NAND SATA 2.5 inch 7mm (with 9.5mm adapter) Internal SSD | CT1000MX500SSD1 | Crucial UK

    2. and it is NOT partitioned GPT.
    It is partitioned MBR
    Name : CT1000MX500SSD1
    Model : CT1000MX500SSD1
    Manufacturer :
    PartNumber :
    SerialNumber : 2052E4E17CD2
    MediaType : SSD
    BusType : ATA
    BootDrive : True
    PartitionStyle : MBR
    FirmwareVersion : M3CR033
    Size(GB) :
    GUID :
    Health Status : Healthy
    Wear : 0
    Temperature : 33
    TemperatureMax : 0
    PowerOnHours : 75
    ReadErrorsUncorrected : 0
    ReadErrorsCorrected : 0

    3. Quite apart from that it will be most unlikely to be an issue of the drive controller set IDE rather than AHCI
    https://download1.gigabyte.com/Files...v.6.0_e_04.pdf
    see page 25
    OnChip SATA Type (SATA2 0~SATA2 3 connectors)
    Configures the operating mode of the integrated SATA controller.
    Native IDE Allows the SATA controllers to operate in Native IDE mode. Enable Native IDE mode
    if you wish to install operating systems that support Native mode. (Default)
    RAID Enables RAID for the SATA controller.
    AHCI Configures the SATA controllers to AHCI mode. Advanced Host Controller Interface
    (AHCI) is an interface specification that allows the storage driver to enable advanced
    Serial ATA features such as Native Command Queuing and hot plug.

    4. Do not change it now to AHCI - as I said that setting is not the cause of the problem

    5. You have
    Advanced SystemCare. 14.1.0 IObit

    UNINSTALL it - it is not required on windows 10. It will very likely cause problems and may indeed be the cause of some of the crashes you have.

    6. When you have uninstalled it shut down reboot and re-run
    system file check and if necessary DISM restore health.
    Run SFC Command in Windows 10

    follow instructions please at option3 cmd prompt as in yellow background on option 3 point 4.
    Do not proceed beyond the DISM
    follow the guide EXACTLY please.
    I do not need the logs - only the results eg - no errors, errors found and fixed etc.
    ==========================================
    7. I will post further when you reply and please include how the system is now running
      My Computer


  3. Posts : 3
    Win 10 64 Home
    Thread Starter
       #3

    Hello--

    While waiting for a reply here, we went ahead and reinstalled windows as AHCI and let it auto pick the partition type, and are slowly layering drivers and programs beyond Windows. We won't add IObit programs for a long time, if this is suspected, despite no issues with them previously for years.

    So far it is stable but the one concerning issue lies in event viewer:
    BSODs on a brand new windows install-image_2021-02-04_143029.png

    The address is different each time it pops up.
      My Computer


  4. Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    While waiting for a reply here, we went ahead and reinstalled windows as AHCI
    Its not windows install that is AHCI - windows is installed either with the drive in MBR - master boot record and the firmware in legacy - BIOS or the drive partitioned GPT and the firmware UEFI-
    As I said I do not think the IDE or AHCI was the cause of the problem

    Re this
    We won't add IObit programs for a long time, if this is suspected, despite no issues with them previously for years.
    It is of course a matter of your choosing. It is not IOBIt in itself, it is any similar program that purports to manage your windows 10 system - especially with the use of a registry cleaner
    https://answers.microsoft.com/en-us/...7-1a424658609b


    I suggest you ensure firmware is UEFI and follow this to delete all partitions and then the install media should create the necessary partitions
    Please see this
    Clean Install Windows 10
    3 Boot to the UEFI firmware settings for your motherboard, and enable or disable UEFI or Legacy BIOS (CSM) mode for how you want to install Windows 10.
    see sections 14 and 15.


    That said the error report may suggest that there is either a bad connection to the drive - power or data
    OR you did not delete all partitions on the drive as in the link.

    It could if it was not new, be a failing drive OR indeed as you state that the previous drive failed
    Last SSD crashed a week ago
    there could possibly be another hardware defect.

    Your first approach is to follow the guide for the clean install using UEFI and delete all partitions.
    Previously your OS was installed MBR legacy BIOS
    BIOS Mode Legacy
    Last edited by Macboatmaster; 04 Feb 2021 at 19:12.
      My Computer


  5. Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #5

    Having examined more of the logs I suspect the issue is as indicated in your post 3 event viewer error and as I said - bad connection/bad sata cable from sata port to drive.
    I doubt it is the new drive itself.
    What were the circumstances of the old drive failing - do you have evidence as to how it failed - from for instance a chkdsk on it.

    Some of the dumps also suggest a read error on the drive.
    Check those connections
    Try another sata data cable if you have one available
    It could possibly be ram - we can check that if need be after you reply.

    Where is the reinstall from - are you referring to a clean install of windows 10 from the created media using this link
    https://www.microsoft.com/en-gb/soft...load/windows10

    That would be my recommendation to eliminate any errors in your existing install media
    Last edited by Macboatmaster; 04 Feb 2021 at 20:29.
      My Computer


  6. Posts : 3
    Win 10 64 Home
    Thread Starter
       #6

    Hi and thank you-- I have followed your guide but the bios on the MB this system has, despite being only four years old, doesn't carry any obvious UEFI and is a very old school bios.

    We have changed sata cables, but yesterday, after a fair amount of stability, critical process died and the windows install could not be recovered through any means-- the MBR was shredded and the HD seemed to be stuck in some sort of lock mode-- loading into command prompt wouldn't allow system file checker to work or any of the mbr commands that usually fix non-booting systems to be entered (access was denied).
    No system restore or system refresh worked, either. Chkdsk DID work, however, but even after processing bad clusters and files, there was no ability to boot, just endless boot loops.

    So we reinstalled again. But immediately after install and updating drivers (something we didn't do for fear one of the drivers was causing the issue last time), we were met with yet more fun errors of the same types, after running chkdsk in hopes of windows recognizing and avoiding the bad clusters.





    It's worth mentioning that the last SDD failure occurred in such a way it *took out not one but two disks* and that this drive was a brand new crucial drive when we installed it into the system. Unfortunately, the person I'm helping didn't know much about monitoring event viewer at the time so I have no logs from what happened there, but I bet they'd hav shed a lot of light on this issue.

    I have suggested memtest but he hasn't went through with it yet due to the amount of time it takes.
    Could it possibly be the SATA ports or the MB itself having issues causing this? I've recommended him switch ports on the board regardless.
      My Computer


  7. Posts : 6
    Windows10-21H1 x64
       #7

    a nice little tweak to know bsod errors


    hello don't know much about ssd at the moment but for the BSOD i'm using a small tweaker program that doesn't show the bad smiley screen of any BSOD with only a small box to check it tells what is the error numbers with a small description of the error it can helps with search on the net what solution is proposed to you to fix the errors u encounter...

    the small program tweaker is from winaero.com and called winaero tweaker... maybe it could helps you solve yours problems... quite a usefull tool to have... i was doing the same with event viewer but with that tweak tool... i solved many problems people around me were having... with their computers....

    try this out and see if it can helps you!!!
    u gonna get a somehow precise answer what is the problem with the codes u going to get on every BSOD... no more headache, i promise!
      My Computer


  8. Posts : 1,615
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #8

    1. If that chkdsk showed bad clusters, on an SSD drive that is more or less new, then it is likely to be

    1. Repeated failures of writes to the drive, caused by unexpected shutdowns
    2. Bad power connection to the drive from the PSU
    3. Defective PSU
    4. Defective ram
    OR of course the board or CPU

    2. As I asked before
    What were the circumstances of the old drive failing - do you have evidence as to how it failed - from for instance a chkdsk on it.

    3. That said send please the event log showing the opened disk error on the 19/2 event 154 and the WHEA event that is hidden here by the second part of the screenshot

    Open event viewer as you have
    open that event and then when the window opens as per your partial showing of event 140
    click copy
    open notepad right click and click paste
    save and attach the two please.

    4. You must have that person run memtest it is vital that we certify there are no ram errors

    5. My APOLOGIES regarding my misleading information re UEFI install - did not realise that the board was NOT UEFI firmware but traditional BIOS with Hybrid EFI - which is not the same as true UEFI

    6. Please do not attempt to run that tweaker
    winaero tweaker.
    mentioned by my colleague PP78X
    while I am trying to sort out the problem.
    Using that could change various settings that would make it too difficult for me to make further determinations as to what may be the problem.
    It is only my opinion, but I do not think you should run that whilst we have an unstable system.
    Last edited by Macboatmaster; 19 Feb 2021 at 17:28.
      My Computer


 

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