When waking up from sleep, BSOD (Critical Process Died) or no video


  1. Posts : 2
    Windows 10
       #1

    When waking up from sleep, BSOD (Critical Process Died) or no video


    I have an issue with my PC where I'll either get a BSOD (with Critical Process Died error) or a black screen (no video).

    Here's how I can describe the issue best:
    • My PC is a custom build and was completed last week.
    • Windows 10 is a clean install.
    • Windows version number is 20H2 (OS Build 19042.746).
    • The issue happens each time I wake up the computer, but it does not happen as soon as it goes to sleep. While troubleshooting the issue, I was not able to replicate it by waking up the computer as soon as it went to sleep, I have to wait a bit for it to manifest (PSU sleep state related?).
    • Even if I get no video, my monitor will open.
    • At first, my computer would boot back straight to BIOS. I have unchecked the option for Windows to restart automatically and now it does not restart.
    • I have a PCIe Gen 4 motherboard and GPU, but a Gen 3 riser cable. I built in a SFF case, so the riser cable is a must. When building the computer, I had to first build outside the case to plug the GPU in the motherboard directly and change the PCIe settings from Auto to Gen 3. I don't know if it could be related?
    • As far as I know, I'm not seeing anything suspicious in Event Viewer after rebooting.
    • To reboot the computer, I must force reboot, but I do now have to hold the power button for 4 seconds, it reboots as soon as I press it.


    I have tried the following to try to fix the issue, nothing worked:
    • Updated all drivers
    • Disabled hibernate
    • Disabled Fast Startup
    • Ran System File Checker
    • Created a new user to test if the problem persisted


    And the requested logs:
    Attachment 317022

    Any help is welcomed!
      My Computer

  2.   My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    I was hoping I wouldn't have to update the BIOS as I'm afraid it'll reset the PCIe settings. I built a small-form factor PC, and disassembling it takes a while. That said, I must fix the issue! I'll wait until I have a couple of hours to spare and post back with the results.
      My Computer


 

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