Blue screen w/o any error code after drivers installation


  1. Posts : 50
    Win 10 v. 20H2
       #1

    Blue screen w/o any error code after drivers installation


    Hi guys. I need your help! Yesterday I reinstalled win 10 on an ASUS laptop, using an original image set up with Windows Media creation tool. It went smooth and seemed to be working afterwards, though checked with very limited computer use - offline and without any software installed.
    The only things I noticed missing were the night light (you know, the blue light filter) option was greyed out and 'sleep mode' was not present anywhere within power menus and settings. I read the reason for both could be a missing or unsuitable display driver. So today I moved on to set up the drivers for the machine. I'm using original drivers from an OEM-provided DVD and make use of the dedicated installation wizard, that is meant to facilitate the process so I don't have to manually install every single one but select all the desired and mind my business while it does the job. Here are shots of the drivers I selected:

    Attachment 313292Attachment 313293Attachment 313294

    (sorry for poor quality, these looked much better on my phone screen even zoomed in).

    So I left it install them one after another and when I came back after a while this was the state I found my laptop in:

    Attachment 313295

    No error code or description, just this QR code that contains only the following URL: windows.com/stopcode - where there's nothing specific concerning my particular issue.

    Obviously, I have no access to the OS and can't generate any log files. I can't even restart, since the battery is built-in and will have to wait till it empties and see what happens when I turn it back on.
    When that happens, is there a way to find which of these drivers could have been causing the crash?

    - - - Updated - - -

    Update: I managed to restart by long-pressing the power button. Windows started normally, there was no error message and the installation wizard continued operation. It's now installing the driver for the card reader (first selected in the second shot) so it's either it (if it was repeating itself) or the previous one - DPTF. I've always installed both and never have had any problems with either one. How can I find out which caused the blue screen and why..?
      My Computer


  2. Posts : 144
    Windows 10 Pro x64
       #2

    Hi,
    1. Let it complete all the installations & check whether BSOD comes back. Its only an issue if it reoccurs at least twice!
    2. Its not very straight forward to tell which driver caused the BSOD. Still If you follow the BSOD - Posting Instructions , may be my Seniors can tell you about that but let it reoccur.

    Thanks. ...
      My Computer


 

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