Random Restart On New Build

Greetings, friends. I recently put together a new system (RTX 3090, AMD 5900X, Seasonic 850 PSU, X570 MB) on a Windows 10 Pro system. Everything is new, including M.2, and RAM).

I'm not getting a BSOD, but I am randomly restarting, so I'm concern it may be a hardware problem. The 1st time it happened was after I ran a Heaven benchmark. It completed, but shortly after exiting the program, my system restarted. Afterwards, I ran some benchmarks on select games, but the problem didn't repeat itself, so I couldn't really see if there was any power spikes.

Moments ago, I had a restart while typing up an e-mail. No blue screen or error message in either restarts. How do I begin troubleshooting this? I attached the report.

Many thanks, friends. Take care.

Macboatmaster said:

1. This app has crashed
Razer Synapse 3.5.1215.121019 Razer Inc.
Here is the report
AppName=GameManagerService
AppPath=C:\Program Files (x86)\Razer\Razer Services\GMS\GameManagerService.exe
UI[2]=C:\Program Files (x86)\Razer\Razer Services\GMS\GameManagerService.exe
UI[5]=Close
UI[8]=GameManagerService stopped working and was closed
UI[9]=A problem caused the application to stop working correctly

2. I am unable at this stage to identify if that is the cause of the problems

3. However the simple test is to uninstall the Razer program

4. There is also a report of an apparent hardware error

Event[3373]:
Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 2020-12-29T09:26:25.8860000Z
Event ID: 18
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: DT-WILDCATTM
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 4

5. However that may not be the processor itself, it could be another component - ram for instance.

6. Try the Razer uninstall first.
TEST IT until you either get a restart OR you are satisfied it is not going to restart.

7. If that does not stop the restarts - reinstall that software
https://www.razer.com/eu-en/synapse-...HA9CB7zjbtaGc0

8. Then ensure there is NO overclock settings on either the MSI OC facility
MEG X570 ACE
Or in firmware
and ensure you install the latest chipset drivers from your motherboard site if you have not already done so
AMD Chipset Driver
Version
2.10.26.336
Release Date
2020-12-11
File Size
370.82 MB

from here
MSI Global

9. You have the latest BIOS - I am sure you would not do so, but just in case you are not aware do NOT try and flash to the later offered BETA BIOS

10. I will carry out a further examination of the logs when you post the results.

Thank you for looking into this. I attached another file. System restarted about 1 minute after Heaven was closed after completing a benchmark. Didn't restart during the benchmark. I am going to go over your suggestions shortly. Going to run another Heaven test to see if I can continue to replicate the results.

Macboatmaster said:

Post the results of my suggestions please

Finished up. I ran about 12 Heaven benchmarks before your suggestion. After the restart I mentioned in my last post, I haven't had a restart since. I posted that log in the last comment I made. I did uninstall Razer for about 12 hours and let my PC run over night and didn't see a restart. No OC settings are enabled. I'll double check that in a moment. I use the Dragon Center software to update chipset, but I don't recall if chipset is one of the items that the software updates, so I installed the chipset directly from MSI this morning. I do have the latest BIOS installed as well.

I know AMD has some odd thing going on with memory. But that's a bit over my head. Is it safe to assume it isn't GPU or PSU related?

Macboatmaster said:

You have confused me a little
I said


and you NOW say


So I confirmed from your logs that you have the latest available BIOS - other than a BETA version released
So on the logs you have
7C35v1C
Release Date
2020-11-04

There is however a beta version released AFTER that
Version
7C35v1D5(Beta version)
Release Date
2020-12-30

What I was saying was YOU had the latest known stable version - please DO NOT install the beta version.


Regarding the


IMHO that is way over the top - I think you should bear in mind that like many other stress testers for GPU


they are to be used with extreme caution and whilst I am not familiar with Heaven running 12 stress tests is NOT good practice. You will never reach the limits you place on that GPU on stress tests with normal use even with a relatively heavy overclock. You are by running 12 stress tests driving it to a limit that it was never meant to reach.

I will wait for your confirmation that you no longer have the restarts. or that you do and if the latter I will examine the new log - good luck with it a nice system.

Apologies for the confusion. At the time I posted, my BIOS was update to date with he most recent non-beta BIOS. So, I was just confirming that I was using the latest non-beta BIOS.

Today is the 1st crash I received. I was not doing anything specific. I attached the log here.

Please return the RAM overclock to stock:

AMD Ryzen 9 5900X

Maximum supported speed: Up to 3200 MHz

Current speed : 3800 MHz