Zephyrus G14 BSOD / log inside / happen after long sleep or shutdown


  1. jui
    Posts : 2
    Windows 10
       #1

    Zephyrus G14 BSOD / log inside / critical process die


    I have got this laptop (Zephyrus G14 GA401II) for almost two weeks now and I have been getting the blue screen of death many times.

    There are 3 scenarios I found when the BSOD occurs.
    1. After long close-lid sleep and the ASUS ROG logo comes up.
    2. After long shut down and the ASUS ROG logo comes up.
    There is also one time when the BSOD occurs, my screen turns black for the entire time and then after the restart, the screen turns back on normally.

    I don't get the BSOD every time I wake the computer up from sleep or power it up, even if I let the laptop sleeps for a couple of hours or shut down overnight. I don't know if it's a matter of luck or not. There is not once I get the BSOD during normal using. I think If I don't get BSOD after logging in for a couple of minutes, the machine will run fine for the entire use of that day because there is not once the BSOD occurs during gaming or normal usage.

    Things I have done so far:
    - Ran -/SFC scannow
    - Update all drivers / Windows update (If I don't miss any)
    - Remove Third parties Antivirus
    - Ran SSD bad sectors check
    - Ran Windows Memory Diagnostic

    I also used WinDBG to check the image name and It's mostly ntkrnlmp.exe and ntdll.dll once
    Process name I found during bug check is: svchost.exe (2 times), csrss.exe (2 times), services.exe
    I don't know if that helps.

    Here is the log file from the V.2 collector program.
    Attachment 308916Attachment 308916

    Thanks!

    P.S. My BSOD error is CRITICAL_PROCESS_DIED
    Last edited by jui; 02 Dec 2020 at 04:21.
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    Hello jui,

    I am going to strongly advise you to return this laptop for a refund or repair. It should not be having this type of error which is almost certainly a hardware problem with the disk or RAM on cold starts.
      My Computers


  3. jui
    Posts : 2
    Windows 10
    Thread Starter
       #3

    That's very unfortunate to hear, guess I have no choice but to send it in for a repair. Anyway, thanks for pointing out! I thought it has something to do with the drivers at first.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:00.
Find Us




Windows 10 Forums