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  1.    16 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 7
    windows 10 pro

    Windows 10 BSOD Boot Loop, WDF01000.SYS error


    I was just browsing the web when my machine locked up and started going into a boot loop that would go to attempting repair, diagnosing problem and then would loop again with the Windows 10 PAGE_FAULT_IN_NONPAGED_AREA (wdf01000.sys). The machine will let me choose the safe mode options but will just BSOD and go to the error then reboot.

    I have tried to run SFC from the troubleshooting section but it is waiting on a reboot repair that never happens so I could attempt to run it again.

    I have attached the only file that I could think to pull. It will not boot, I have made a recovery drive from another computer.

    Thanks for the help.

    Attachment 31927
      My ComputerSystem Spec
  2.    16 Aug 2015 #2
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    Cyrus104, welcome to the forums. I need you to do something for me.

    Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.

    I looked at your dump files, and this is what they said.

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 1000007E, {ffffffffc0000005, fffff8012fb08c6e, ffffd000f2507e38, ffffd000f2507650}
    *** WARNING: Unable to verify timestamp for USBlyzer.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBlyzer.sys
    *** WARNING: Unable to verify timestamp for USBCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBCharger.sys
    Probably caused by : ucx01000.sys ( ucx01000!Urb_USBPORTStyle_ProcessURB+a6 )
    Followup: MachineOwner
    ucx01000 IS THE USB Controller Extention driver
    USBCharger.sys IS THE Gigabyte On/Off Charger Driver
    USBlyzer.sys is from software made by USBlyzer, a company out of Russia and may be a part of Symantec/Norton.

    This is the info on it

    Code:
    USBlyzer
    start             end                 module name
    fffff801`35680000 fffff801`356a4000   USBlyzer T (no symbols)           
        Loaded symbol image file: USBlyzer.sys
        Image path: \SystemRoot\system32\DRIVERS\USBlyzer.sys
        Image name: USBlyzer.sys
        Timestamp:        Wed Mar 19 09:57:12 2014 (5329B048)
        CheckSum:         0002A95B
        ImageSize:        00024000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    At this point I would start by running Startup repair. You may need to run it at least 3 times with attempted reboots between each time.
    Here are the advanced startup options https://www.tenforums.com/tutorials/2...dows-10-a.html
      My ComputersSystem Spec
  3.    16 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 7
    windows 10 pro
    Thread Starter

    I have taken a swing at updating my system specs, will work to pull more info.

    I have also tried several Startup repairs making sure to reboot in between.
      My ComputerSystem Spec
  4.    16 Aug 2015 #4
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    You list a Shuttle Motherboard. Is that a rebranded Gigabyte motherboard? Otherwise, you should not have Gigabyte utilities installed. Frankly, if it is a Gigabyte Motherboard you should not have those utilities installed.

    I think your first priority right now should be to back up all personal data to an external source. You can do that by downloading a Live Linux distro. Many use Puppy Linux because it is the smallest download and fairly simple to use. http://puppylinux.org/main/Download%...%20Release.htm.

    Please boot into BIOS and look at your hard drives and make sure your OS drive is listed.

    Try to Boot into safe mode https://www.tenforums.com/tutorials/2...dows-10-a.html

    If you can, try to run the sfc scan - Right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    While you are there, try to run the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums. The information in that file may give us more information to go on. Right now, I have little.

    All of that is if you can get into safe mode, of course. If none of that helps you are more than likely going to have to explore thae Advanced Startup Options https://www.tenforums.com/tutorials/2...dows-10-a.html and/or the Recovery Environment https://www.tenforums.com/tutorials/5...lure-boot.html
      My ComputersSystem Spec
  5.    16 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 7
    windows 10 pro
    Thread Starter

    I do not think it's a rebrand. I am not sure where those drivers are from. i have tried several times to boot into safe mode with no luck. anyway to manually remove the drivers in question with out causing windows to have an even heart attack? Also just wanted to confirm that windows 10 "refresh" option wipes all user programs, not what i want.
      My ComputerSystem Spec
  6.    16 Aug 2015 #6
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    Do you have any more dump files? If so send them to me and I'll look at them.
    Please back up your personal files. At this point, we don't have a lot of options. I can try something in hopes the one dump file was right, as long as you are aware, we are in uncharted waters. I can't honestly tell you what will happen. If the dump files were right in those 3 USB drivers were stopping it from booting, I think we can stop them from loading. Windows is going to be trying to load the programs they are associated with, but will not be able to load the drivers. I'm unsure what will happen and you may get some error messages, but we are going to try it in a way we should be able to undo it.

    Go to
    Code:
    C:/Windows\system32\DRIVERS\USBlyzer.sys
                         C:/Windows\system32\DRIVERS\USBCharger.sys
                        C:/Windows\ system32\drivers\ucx01000.sys
    Rename them for example USBCharger.sys to USBCharger.sys.old That should stop them from loading. Do that for each one of those 3. Worse case is you can name them back.
      My ComputersSystem Spec
  7.    17 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 7
    windows 10 pro
    Thread Starter

    Looks like that got it to boot. No USB support, USB power is there. I RDP'd into the box and took this screen shoot. not sure which logs are valuable or where they are for the next steps in troubleshooting.

    thanks
      My ComputerSystem Spec
  8.    17 Aug 2015 #8
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    If you can, Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.

    Does Shuttle have Windows 10 Drivers, and do you know what the unknown devices are? See if you can run Windows Update. It may download some updates, also create a restore point right now, so you will be able to get back to here, at least. This will show you how.

      My ComputersSystem Spec
  9.    17 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 7
    windows 10 pro
    Thread Starter

    I grabbed the debug tool, ran it on the machine through an RDP session and then pulled the data off to a working computer.

    The shuttle does not have windows 10 drivers available. I used this for several days after the upgrade and it worked perfectly. The unknown devices are one USB hub that I have since removed, keyboard, and mouse.
      My ComputerSystem Spec
  10.    17 Aug 2015 #10
    Join Date : Oct 2013
    NW Florida
    Posts : 9,670
    Windows 10 Pro and Windows 10 Pro Insider

    It is the same as the last one

    Code:
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8016a7a8c6e, ffffd000e6b41e38, ffffd000e6b41650}
    
    
    *** WARNING: Unable to verify timestamp for USBlyzer.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBlyzer.sys
    *** WARNING: Unable to verify timestamp for USBCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for USBCharger.sys
    Probably caused by : USBlyzer.sys ( USBlyzer+2f84 )
    
    
    Followup:     MachineOwner
      My ComputersSystem Spec

 
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