Hi. Recently one of our pc started to act up and once per day gave a blue screen or the screen goes black and some connected devices to him gets disconected - connect disconnect sound. I was able to get the name of the BSOD error but reading about it had no real reason or i could not find it myself. I have used the V2 Log creator and maybe i could get some help from you guys
Attachment 305677Attachment 305678
Hi bogtheman,
Welcome to the BSOD forum.
1) Run:
Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.
LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.
2) Make a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html
3) Make a free backup image: (save to another drive or the cloud)
Macrium Software | It’s our business to protect your data
Backup and Restore with Macrium Reflect
4) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
5) Search for C:\windows\memory.dmp > save to downloads folder > post a share link using one drive, drop box, or google drive
Code:LastWriteTime Size (MB) FullName ------------- --------- -------- 11/11/2020 06:12:36 922.6 C:\Windows\MEMORY.DMP
6) The BIOS: BIOS Version/Date American Megatrends Inc. 0808, 14/06/2017
Upgrade the BIOS to the most up to date non-beta BIOS
Last edited by zbook; 11 Nov 2020 at 01:07.
I`ve run both bat files then took the file. I also added the report of bluescreenview maybe its helpful in a way too.
Dropbox - LOG - Simplify your life
Hope the link works
I will take care of the BIOS update too. Did not so how old is it until now!
When available post the results for step #1 and update the progress with each step in post #2.
Run Memtest86 version 8.4 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
Hello bogtheman
Thanks for submitting the requested V2 Log collector files. They contain your crash dump files which help us to determine what caused the crash.
In each case it was your Verysoft Web Cam Splitter software causing the problem. Please uninstall this and you will find the problem goes away. If you need to use such software please report the problem to Verysoft and hopefully they will provide a fix.
Please continue with the earlier steps so that the driver is identified.
Wait .. i did not know i have to give the details from those two batch files. I assumed after running those two the dump will generate. Can you tell me how i can collect the data from both batch files?
Please follow the steps in post #2.
1) Run:
Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.
LOGS.bat - Click here to go to the BSOD batch repository to download and run this batch file.
2) Make a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html
3) Make a free backup image: (save to another drive or the cloud)
Macrium Software | It’s our business to protect your data
Backup and Restore with Macrium Reflect
Hello,
I was just curious to know if you removed the software as advised in post #5. Did this fix the problem?
Before removing the software please identify the driver.
Quote
