I keep getting a bluescreen when my internet disconnects


  1. Posts : 2
    Windows 10
       #1

    I keep getting a bluescreen when my internet disconnects


    So here is the thing. I have a windows 10 PC . It's been running fine for the past couple years: but now I'm getting a weird bluescreen: because it's symptoms are predictable.

    First my internet disconnects. It doesn't bluescreen while my computer is running though. If I try to restart: my computer bluescreens. If I try to shut down my PC: my computer bluescreens. If I try to put my computer on sleep mode: my computer bluescreens.

    According to bluescreenviewer it's caused by ntoskrnl.exe+3fb326

    In terms of my hardware specs

    I'm running windows 10 Pro, build 19041.572

    My GPU is a Radeon RX 580

    MY CPU is an AMD Ryzen 1600X

    I have 16 gigs of RAM

    My motherboard is MSI

    I have a lingering suspicion that my network adapter driver might be causing the BSOD, but I dont even know where to begin finding the right driver

    - - - Updated - - -

    DESKTOP-HCSET06-(2020-11-09_12-06-23).zip - Google Drive
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    First, copy the system specs you posted into the specs under My Computer. That way it's accessible anywhere in the thread and in any future threads you may have. Also expand the information, Look at mine for an example of what you can place there.

    Looking at the 11/09 dump, it looks like Malwarebytes and Windows Defender are not happy together.

    Code:
    ffffa88f`ffc4a2c8  fffff802`74c6dcedUnable to load image \SystemRoot\System32\Drivers\MbamChameleon.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for MbamChameleon.sys
     MbamChameleon+0xdced
    
    ffffa88f`ffc4a2f8  fffff802`c021584eUnable to load image \SystemRoot\system32\drivers\wd\WdFilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for WdFilter.sys
     WdFilter+0x5584e
    Uninstall Malwarebytes for now and run with just Windows Defender. If it runs okay and you can shutdown, restart and sleep okay then try reinstalling the latest Malwarebytes.

    There is also a BIOS update available:
    Version
    7A33v5JR(Beta version)

    Release Date
    2020-07-09

    File Size
    9.32 MB

    Download
    I don't see any signs of network problems (yet).
      My Computers


  3. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Please perform the following steps:

    1) Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

    2) Uninstall and reinstall: bcmwl63a.sys
    TP-Link 802.11 Network Adapter Driver


    https://answers.microsoft.com/en-us/...0-8d22254aa1c1


    3) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    4) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    5) Drive G: is 4 TB and displayed corruption so make time to complete the chkdsk switches


    6) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    7) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    8) The BIOS: BIOS Version/Date American Megatrends Inc. 5.20, 4/28/2017
    Upgrade the BIOS: 7A33v52 > 7A33v5H


    MSI Global




    Code:
    Name	[00000001] TP-Link 802.11ac Network AdapterAdapter Type	Ethernet 802.3Product Type	TP-Link 802.11ac Network AdapterInstalled	YesPNP Device ID	PCI\VEN_14E4&DEV_43A0&SUBSYS_061914E4&REV_03\7C8B00FFFF00000000Last Reset	11/9/2020 10:48 AMIndex	1Service Name	BCM43XXIP Address	192.168.1.7, fe80::4106:488d:291c:d82f, 2600:6c51:4080:13d1:cde8:3cca:cbfb:28de, 2600:6c51:4080:13d1:4106:488d:291c:d82f, 2600:6c51:4080:13d1::dbaDHCP Enabled	YesDHCP Lease Expires	11/12/2020 10:49 AMDHCP Lease Obtained	11/9/2020 10:49 AMMAC Address	‪7C:8B:CA:04:F7:CC‬Memory Address	0xFD400000-0xFD407FFFMemory Address	0xFD200000-0xFD3FFFFFIRQ Channel	IRQ 33Driver	C:\WINDOWS\SYSTEM32\DRIVERS\BCMWL63A.SYS (7.35.317.1, 10.27 MB (10,770,672 bytes), 12/3/2018 7:31 PM)
    Code:
    bcm43xx	TP-Link 802.11 Network Adapter Driver	c:\windows\system32\drivers\bcmwl63a.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes
    Code:
    bcmwl63a.sys Tue Oct  6 10:53:53 2015 (5613EE91)
      My Computer


  4. Posts : 2
    Windows 10
    Thread Starter
       #4

    Ztruker said:
    First, copy the system specs you posted into the specs under My Computer. That way it's accessible anywhere in the thread and in any future threads you may have. Also expand the information, Look at mine for an example of what you can place there.

    Looking at the 11/09 dump, it looks like Malwarebytes and Windows Defender are not happy together.

    Code:
    ffffa88f`ffc4a2c8  fffff802`74c6dcedUnable to load image \SystemRoot\System32\Drivers\MbamChameleon.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for MbamChameleon.sys
     MbamChameleon+0xdced
    
    ffffa88f`ffc4a2f8  fffff802`c021584eUnable to load image \SystemRoot\system32\drivers\wd\WdFilter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for WdFilter.sys
     WdFilter+0x5584e
    Uninstall Malwarebytes for now and run with just Windows Defender. If it runs okay and you can shutdown, restart and sleep okay then try reinstalling the latest Malwarebytes.

    There is also a BIOS update available:


    I don't see any signs of network problems (yet).

    Thank you, I just uninstalled malwarebytes: I'm going to see if that does anything: I'll report back if the bluescreen persists
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 10:21.
Find Us




Windows 10 Forums