Frequent BSOD'S for the past 4 months

midnightsto · 01 Nov 2020

Windows 10 OS BUILD 19041.572
The bsod's have begun around 4 months ago and i have been reccuring almost daily.I have reinstalled windows 4 times so far with no avail.I have done stress tests on cpu,hdd and ram memory so far with no leads besides the laptop freezing during the ram test.It usually occurs during playing but in a few cases it happened while using it without playing any games.
The antivirus is usually closed when playing games.
I have also ran chkdsk and sfc
Attachment 304367

zbook · 01 Nov 2020

Hi midnightsto,

The logs displayed drive problems.

1) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

3) Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
For each drive post images of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance

4) Upgrade the BIOS:
BIOS Update for Windows 10 (64-bit) - 330-15ARR, 330 Touch-15ARR - US

5) Backup any important files that are not yet saved

6) Run the Crucial scanner to find replacement options:
Crucial System Scanner

7) Search for these files and post share links:

Code:

LastWriteTime         Size (MB) FullName                                                     
-------------         --------- --------                                                     
10/26/2020 6:53:51 PM     82.16 C:\Windows\LiveKernelReports\PoW32kWatchdog-20201026-1853.dmp
9/25/2020 7:47:51 AM     667.07 C:\Windows\LiveKernelReports\WATCHDOG-20200925-0746.dmp

Code:

Chkdsk error code: 0xc0000483 = The request failed due to a fatal device hardware error.

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 655.2 GB
Total Space: 952.8 GB
File System: NTFS
      Model: WDC WD10SPZX-24Z10

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots

How to Upload and Post Screenshots and Files at Ten Forums

midnightsto · 01 Nov 2020

Hello and first of all thanks for your help.here are the screenshots that u have requested Attachment 304406 Attachment 304407 Attachment 304408 Attachment 304409 Attachment 304410 Attachment 304411 Attachment 304412 Attachment 304413 Attachment 304414 Attachment 304415
Second of all here are the 2 files that you have requested me
PoW32kWatchdog-20201026-1853.dmp - Google Drive
and
WATCHDOG-20200925-0746.dmp - Google Drive

zbook · 01 Nov 2020

Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

DiskParInfo.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Please post a share link for: C:\windows\memory.dmp

Code:

LastWriteTime         Size (MB) FullName             
-------------         --------- --------             
10/31/2020 8:32:06 PM    697.99 C:\Windows\MEMORY.DMP

See this link: Hard disk case: communication errors

Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

Windows driver verifier is designed to stress test drivers.

If there are misbehaving drivers the computer will crash.

If dump files are created they can be debugged.

Misbehaving drivers are then uninstalled or uninstalled and reinstalled.

The tool is run for approximately 48 hours and then an additional 36 hours after the last BSOD.

If there are no further BSOD this concludes the use of the tool.

After each BSOD you must turn off the tool in order to return to the desktop.

Learn the Windows RE commands reset and bootmode.

These are ran in safe mode or safe mode with command prompt.

In case these fail the next option is system restore.

If system restore fails you can restore a backup image or use registry commands.

Start the tool with the 3 customized test settings in the Ten Forums link.

Increase the simultaneous customized test settings by 3 - 5 / hour up to the 19 customized test settings in the Microsoft link.

There can be performance problems and / or slow boot while using the tool.

If necessary the customized test settings can be modified.

Summary:
a) make a new restore point
b) test all non-Microsoft drivers
c) test no Microsoft drivers
d) after each BSOD use the reset command to turn off the tool
e) if the reset command does not work then use the bootmode command
f) only if both reset and bootmode command fail to turn off the tool then use restore
g) start with the 3 customized test settings in the Ten Forums link
h) increase the customized test settings up to the 19 customized test settings in the Microsoft link
i) report any performance problems or very slow boot so that the customized settings can be modified

Create System Restore Point in Windows 10

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

midnightsto · 01 Nov 2020

Upon running tuneup i got

Code:

C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

Upon running diskparinfo i got

Code:

    Disk 0 is an HDD. It has 5 partition(s). Model: WDC WD10SPZX-24Z10   

    This computer has the above 1 fixed storage device(s) in total.
=======================================================================

Microsoft DiskPart version 10.0.19041.1

Copyright (C) Microsoft Corporation.
On computer: DESKTOP-QPM0J5E

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          931 GB  2048 KB        *

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     F                       DVD-ROM         0 B  No Media           
  Volume 1         Recovery     NTFS   Partition    450 MB  Healthy            
  Volume 2     C                NTFS   Partition    930 GB  Healthy    Boot    
  Volume 3                      NTFS   Partition    512 MB  Healthy            
  Volume 4                      FAT32  Partition    100 MB  Healthy    System  

Disk 0 is now the selected disk.

and here is the link for memory.dmp
MEMORY.DMP - Google Drive

zbook · 01 Nov 2020

1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com

13) Open administrative command prompt (ACP) and type or copy and paste: (all at one time)

Code:

diskpart
lis dis
lis vol 
sel dis 0
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel par 7
det par
sel dis 1
det dis
lis par
sel par 1
det par
sel par 2
det par
sel par 3
det par
sel par 4
det par
sel par 5
det par
sel par 6
det par
sel par 7

Indicate any findings / steps with the HD Sentinel link about communication errors.

Indicate the progress with creating a new restore point and understanding how to use widows driver verifier (WDV).

Matthew Wai · 02 Nov 2020

zbook said:

Create System Restore Point in Windows 10

I would like to take this opportunity to advertise my script: Add Create Restore Point Context Menu in Windows 10

Ztruker · 02 Nov 2020

Matthew, that is really nice. I just ran it and it worked great. Thank you.

midnightsto · 03 Nov 2020

First of all i'd like to apologize for the late delay.
second of all,here is the entire output of the first 11 commands u gave me

Code:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.572

Image Version: 10.0.19041.572

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.572

Image Version: 10.0.19041.572

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
  814336 file records processed.
File verification completed.
 Phase duration (File record verification): 4.78 minutes.
  12001 large file records processed.
 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.
 Phase duration (Bad file record checking): 1.10 milliseconds.

Stage 2: Examining file name linkage ...
  4738 reparse records processed.
  1001628 index entries processed.
Index verification completed.
 Phase duration (Index verification): 12.16 minutes.
  0 unindexed files scanned.
 Phase duration (Orphan reconnection): 7.46 seconds.
  0 unindexed files recovered to lost and found.
 Phase duration (Orphan recovery to lost and found): 1.44 milliseconds.
  4738 reparse records processed.
 Phase duration (Reparse point and Object ID verification): 5.40 seconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 411.75 milliseconds.
  93647 data files processed.
 Phase duration (Data attribute verification): 0.82 milliseconds.
CHKDSK is verifying Usn Journal...
  40534912 USN bytes processed.
Usn Journal verification completed.
 Phase duration (USN journal verification): 879.18 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 975654705 KB total disk space.
 325976260 KB in 481941 files.
    288180 KB in 93648 indexes.
         0 KB in bad sectors.
    953397 KB in use by the system.
     65536 KB occupied by the log file.
 648436868 KB available on disk.

      4096 bytes in each allocation unit.
 243913676 total allocation units on disk.
 162109217 allocation units available on disk.
Total duration: 17.19 minutes (1031454 ms).

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-QPM0J5E\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-QPM0J5E\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\Windows\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

Then for the diskpart commnands

Code:

C:\Windows\system32>diskpart

Microsoft DiskPart version 10.0.19041.1

Copyright (C) Microsoft Corporation.
On computer: DESKTOP-QPM0J5E

DISKPART> lis dis

  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          931 GB  2048 KB        *

DISKPART> lis vol

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     F                       DVD-ROM         0 B  No Media
  Volume 1         Recovery     NTFS   Partition    450 MB  Healthy
  Volume 2     C                NTFS   Partition    930 GB  Healthy    Boot
  Volume 3                      NTFS   Partition    512 MB  Healthy
  Volume 4                      FAT32  Partition    100 MB  Healthy    System

DISKPART> sel dis 0

Disk 0 is now the selected disk.

DISKPART> det dis

WDC WD10SPZX-24Z10
Disk ID: {B3DEB6F8-283B-4D76-B83C-7E05D45F751C}
Type   : SATA
Status : Online
Path   : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(0802)#PCI(0000)#ATA(C00T00L00)
Current Read-only State : No
Read-only  : No
Boot Disk  : Yes
Pagefile Disk  : Yes
Hibernation File Disk  : No
Crashdump Disk  : Yes
Clustered Disk  : No

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 1         Recovery     NTFS   Partition    450 MB  Healthy
  Volume 2     C                NTFS   Partition    930 GB  Healthy    Boot
  Volume 3                      NTFS   Partition    512 MB  Healthy
  Volume 4                      FAT32  Partition    100 MB  Healthy    System

DISKPART> lis par

  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Recovery           450 MB  1024 KB
  Partition 2    System             100 MB   451 MB
  Partition 3    Reserved            16 MB   551 MB
  Partition 4    Primary            930 GB   567 MB
  Partition 5    Recovery           512 MB   931 GB

DISKPART> sel par 1

Partition 1 is now the selected partition.

DISKPART> det par

Partition 1
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : No
Required: Yes
Attrib  : 0X0000000000000001
Offset in Bytes: 1048576

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 5         Recovery     NTFS   Partition    450 MB  Healthy    Hidden

DISKPART> sel par 2

Partition 2 is now the selected partition.

DISKPART> det par

Partition 2
Type    : c12a7328-f81f-11d2-ba4b-00a0c93ec93b
Hidden  : Yes
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 472907776

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 4                      FAT32  Partition    100 MB  Healthy    System

DISKPART> sel par 3

Partition 3 is now the selected partition.

DISKPART> det par

Partition 3
Type    : e3c9e316-0b5c-4db8-817d-f92df00215ae
Hidden  : Yes
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 577765376

There is no volume associated with this partition.

DISKPART> sel par 4

Partition 4 is now the selected partition.

DISKPART> det par

Partition 4
Type    : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden  : No
Required: No
Attrib  : 0000000000000000
Offset in Bytes: 594542592

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 2     C                NTFS   Partition    930 GB  Healthy    Boot

DISKPART> sel par 5

Partition 5 is now the selected partition.

DISKPART> det par

Partition 5
Type    : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden  : No
Required: Yes
Attrib  : 0X0000000000000001
Offset in Bytes: 999666221056

  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
* Volume 6                      NTFS   Partition    512 MB  Healthy    Hidden

DISKPART> sel par 6

The specified partition is not valid.
Please select a valid partition.

There is no partition selected.

DISKPART> det par

There is no partition selected.
Please select a partition and try again.

DISKPART> sel par 7

The specified partition is not valid.
Please select a valid partition.

There is no partition selected.

DISKPART> det par

There is no partition selected.
Please select a partition and try again.

DISKPART> sel dis 1

The disk you specified is not valid.

There is no disk selected.

DISKPART> det dis

There is no disk selected to list details for.
Please select a disk and try again.

    Displays the properties of the selected disk and the list of volumes on
    the disk.

Syntax:  DETAIL DISK

    A disk must be selected for this operation to succeed.

Example:

    DETAIL DISK

DISKPART> lis par

There is no disk selected to list partitions.
Select a disk and try again.

DISKPART> sel par 1

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 2

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 3

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 4

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 5

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 6

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART> det par

There is no disk selected.
Please select a disk and try again.

DISKPART> sel par 7

There is no disk selected to set the partition.
Select a disk and try again.

DISKPART>

Regarding the hdd sentinel communication issues,i have removed the harddisk and checked for any bad pins which werent there.There is no cable so pins where the only clue.
Regarding the system restore point and driver verifier,i have made a restore point and learned to use the driver verifier utility.

zbook · 03 Nov 2020

Windows Driver Verifier (WDV) can be started with the Ten Forums 3 customized tests.
Plan to increase the simultaneous customized tests by 3 - 5 / hour.

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive