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#1
Restart/Shutdown BSOD
Hello everybody, for the past couple months I have been having this specific BSOD on my Acer Nitro 5 laptop after a factory restore (I was hit by a trojan by the name of Direct Game UNI Installer while trying to download a game) and have ran countless antivirus scans with Norton, Malwarebytes and HitmanPro so I'm sure it's not an infection. That's neither here nor there though, this BSOD specifically happens whenever I restart or shutdown my laptop and has only ever started happening after that factory restore. It normally only ever happens after prolonged use (around the eight hour range) and then a shutdown/restart, a lower hour count and it shutdowns/restarts absolutely fine. I really require your guys help on this issue since its been plaguing me for months, I thought it was the last of it when I last restored my system but that apparently isn't so. Any help would be greatly appreciated since I am only fourteen years old and I wish not to further dent my mother's pockets.
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Nevermind, reviewed the original file and seems I was wrong for uploading the minidump individually.