Can't Diagnose BSOD's, reinstalled windows all drivers installed

Skones · 20 Oct 2020

Windows version: 1909

Specs
CPU: Ryzen 5 3600
Mobo: ASUS Prime 570-P (Latest BIOS version installed)
RAM: F4-3600C16D-16GTRG (2x8gb, DDR4-3600 cl16-16-16-36 1.35v)
Note: BSOD's happen at default mobo settings (CMOS resetted) and DOCP setting (AMD's version of XMP)
GPU: NVIDIA ROG 1080
Storage device: Western Digital WD Blue SN550 Solid State Drive M.2 500 gb (OS install location)
2 backup storage hard drives

Additional symptom (possibly related?): tons of "aw snap" errors multiple times a day on chrome (STATUS_ACCESS_VIOLATION)

Installed all drivers immediately after reinstalling Windows, no yellow exclamation marks in device manager, chipset drivers installed. BSODS still occur. Ran memtest86 with 4 passes, 0 errors.

I would greatly appreciate help, I was sent here from reddit, nobody knew over there. I'll attach the logs below using this forum's log collector.

Logs:
Attachment 302767

steve108 · 20 Oct 2020

Hello @Skones and welcome to TF,
Give this a try: Fix 'status_access_violation' Error in Chrome and Edge - Chrome Story

- - - Updated - - -

Please update after you try the Chrome fix link. Thanks.

Skones · 20 Oct 2020

steve108 said:

Hello @Skones and welcome to TF,
Give this a try: Fix 'status_access_violation' Error in Chrome and Edge - Chrome Story

Hey Steve, so there WAS an update available. Hopefully the update resolves the issue, I'm feeling optimistic.

Thank you for the advice!

Maybe I should have created two separate posts, because I've got two problems. I doubt the BSOD's are related to Chrome and I've been trying to diagnose them for many many months with no luck. Hopefully someone is able to help me with those. I would list the BSOD errors, but I'm guessing the logs would reveal them.

Thanks again,
Skones

steve108 · 20 Oct 2020

You're welcome

Thanks for the update.

A BSOD expert will see this thread/post and help you with the BSOD issue when they come by or you can mark this one as solved and open a new one if you like.

Skones · 20 Oct 2020

I'll wait for a BSOD expert, but thanks.

zbook · 21 Oct 2020

Hi Skones,

Please perform the following steps:

1) Run: Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.

2) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

3) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10

4) Replace: rtwlanu.sys
TP-Link Wireless USB Adapter

https://answers.microsoft.com/en-us/...0-8d22254aa1c1

PRIME X570-P Driver & Tools | Motherboards | ASUS Global

rtwlanu.sys Realtek RTLxxxxx Wireless USB 2.0 Adapter
Used by different manufacturer's http://www.realtek.com.tw/downloads/

5) For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

Code:

Name	[00000002] TP-Link Wireless USB Adapter
Adapter Type	Ethernet 802.3
Product Type	TP-Link Wireless USB Adapter
Installed	Yes
PNP Device ID	USB\VID_2357&PID_0138\123456
Last Reset	2020-10-20 9:09 PM
Index	2
Service Name	RtlWlanu
IP Address	192.168.1.19, fe80::f1e2:3845:a3b7:8561
IP Subnet	255.255.255.0, 64
Default IP Gateway	192.168.1.1
DHCP Enabled	Yes
DHCP Server	192.168.1.1
DHCP Lease Expires	2020-10-21 9:09 PM
DHCP Lease Obtained	2020-10-20 9:09 PM
MAC Address	‪98:48:27:7A:53:35‬
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\RTWLANU.SYS (1030.29.618.2019, 7.85 MB (8,231,912 bytes), 2020-02-22 5:32 PM)

Code:

rtlwlanu	Realtek Wireless LAN 802.11n USB 2.0 Network Adapter	c:\windows\system32\drivers\rtwlanu.sys	Kernel Driver	Yes	Manual	Running	OK	Normal	No	Yes

Code:

rtwlanu.sys  Tue Sep  3 22:03:57 2019 (5D6F299D)

Skones · 21 Oct 2020

Thanks for the reply @zbook.

I've completed the following steps:

1)

Code:

###########################################################
# The following commands will be run in sequence.         #
# The first 5 will take quite a while to run, be patient. #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan

wmic recoveros get autoreboot
wmic recoveros set autoreboot = false
wmic recoveros get autoreboot
wmic recoveros get DebugInfoType
wmic recoveros set DebugInfoType = 7
wmic recoveros get DebugInfoType

wmic pagefile list /format:list
wmic Computersystem where name="DESKTOP-K29B4JD" get AutomaticManagedPagefile
wmic Computersystem where name="DESKTOP-K29B4JD" set AutomaticManagedPagefile=True
wmic Computersystem where name="DESKTOP-K29B4JD" get AutomaticManagedPagefile

bcdedit /enum {badmemory}


C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1139

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1139

Image Version: 10.0.18363.1139

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
  966144 file records processed.
File verification completed.
  25588 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  260 reparse records processed.
  1136044 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  260 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  84951 data files processed.
CHKDSK is verifying Usn Journal...
  34471704 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 487725055 KB total disk space.
  68026252 KB in 314180 files.
    181688 KB in 84952 indexes.
         0 KB in bad sectors.
   1092347 KB in use by the system.
     65536 KB occupied by the log file.
 418424768 KB available on disk.

      4096 bytes in each allocation unit.
 121931263 total allocation units on disk.
 104606192 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
TRUE


C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-K29B4JD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk2\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
3


C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-K29B4JD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk2\\Partition4"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic pagefile list /format:list


AllocatedBaseSize=1024
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20200707233955.075108-240
Name=C:\pagefile.sys
PeakUsage=1
Status=
TempPageFile=FALSE




C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-K29B4JD" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-K29B4JD" set AutomaticManagedPagefile=True
Updating property(s) of '\\DESKTOP-K29B4JD\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-K29B4JD"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-K29B4JD" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}
Press any key to continue . . .

2) Screenshots of both windows attached.
Attachment 302860
Attachment 302861

3) Windows fast startup is now turned off.

4) By replace rtwlanu.sys do you mean replace the driver for my wireless network adapter? I've gone ahead and downloaded the following driver from the manufacturer, and installed it:
Download for Archer T3U Plus | TP-Link Australia

There are a bunch of drivers listed on the motherboard page, I've only installed the chipset driver and the new BIOS so far. When I get back from work I'll install all the other drivers.

5) I just had another bsod
log collector v2: DESKTOP-K29B4JD-(2020-10-21_13-52-31).zip - Google Drive
MEMORY.dmp: MEMORY.DMP - Google Drive

zbook · 21 Oct 2020

1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the Nvidia website
3) make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 18.0.3.4 (or newer version if available)
Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller: How to use - Windows 7 Help Forums
Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA
Download Drivers | NVIDIA

Code:

Name	NVIDIA GeForce GTX 1080
PNP Device ID	PCI\VEN_10DE&DEV_1B80&SUBSYS_85AA1043&REV_A1\4&2AE1B128&0&0019
Adapter Type	GeForce GTX 1080, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 1080
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll
Driver Version	27.21.14.5655
INF File	oem18.inf (Section046 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	2560 x 1440 x 144 hertz
Bits/Pixel	32
Memory Address	0xFB000000-0xFC0FFFFF
Memory Address	0xD0000000-0xE1FFFFFF
Memory Address	0xE0000000-0xE1FFFFFF
I/O Port	0x0000E000-0x0000EFFF
IRQ Channel	IRQ 54
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_9CB6A07D60163933\NVLDDMKM.SYS (27.21.14.5655, 30.96 MB (32,460,528 bytes), 2020-10-03 1:07 AM)

Code:

nvlddmkm.sys Thu Sep 24 15:07:15 2020 (5F6CFC73)

Skones · 22 Oct 2020

zbook said:

1) uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
2) re-install the Nvidia GPU driver from the Nvidia website
3) make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 18.0.3.4 (or newer version if available)
Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller: How to use - Windows 7 Help Forums
Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA
Download Drivers | NVIDIA

Code:

Name	NVIDIA GeForce GTX 1080
PNP Device ID	PCI\VEN_10DE&DEV_1B80&SUBSYS_85AA1043&REV_A1\4&2AE1B128&0&0019
Adapter Type	GeForce GTX 1080, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 1080
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9cb6a07d60163933\nvldumdx.dll
Driver Version	27.21.14.5655
INF File	oem18.inf (Section046 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	2560 x 1440 x 144 hertz
Bits/Pixel	32
Memory Address	0xFB000000-0xFC0FFFFF
Memory Address	0xD0000000-0xE1FFFFFF
Memory Address	0xE0000000-0xE1FFFFFF
I/O Port	0x0000E000-0x0000EFFF
IRQ Channel	IRQ 54
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_9CB6A07D60163933\NVLDDMKM.SYS (27.21.14.5655, 30.96 MB (32,460,528 bytes), 2020-10-03 1:07 AM)

Code:

nvlddmkm.sys Thu Sep 24 15:07:15 2020 (5F6CFC73)

So as I was booting into safe mode to uninstall the NVIDIA GPU drivers using DDU, I got a bluescreen, so just adding the logs here:
MEMORY.dmp: MEMORY (1).DMP - Google Drive
log v2: DESKTOP-K29B4JD-(2020-10-22_17-07-16).zip - Google Drive

After rebooting into safe mode a second time, I was able to use DDU to uninstall GPU.
I downloaded drivers from nvidia, successfully installed GPU driver with physx (left HD audio driver and GeForce Experience software unchecked)

Another thing I'm kind of curious of... My BIOS is set to all default values, and it seems like it has the wrong values.. I'm not sure if I'm reading it right though.
Like my RAM is 16-16-16-16-36 1.5v and this is what my BIOS automatic values are:

IMG_2588.JPG - Google Drive

IMG_2589.JPG - Google Drive

IMG_2578.JPG - Google Drive

zbook · 22 Oct 2020

Read these links on Windows driver verifier:

a) learn how to use the Windows Recovery Environment (RE) commands: reset and bootmode to turn off the tool

b) do not use the tool until it is communicated in the thread

Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983

Create a brand new restore point.
Create System Restore Point in Windows 10

Can't Diagnose BSOD's, reinstalled windows all drivers installed

Can't Diagnose BSOD's, reinstalled windows all drivers installed

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