Windows 10: Getting BSOD multiple times a day, with various error messages


  1. Posts : 4
    Windows 10- 64 Bit
       15 Aug 2015 #1

    Getting BSOD multiple times a day, with various error messages


    I just built my first computer a few weeks back and have been having a lot of BSOD issues.
    I'm currently running Windows 10 64 bit which I downloaded from Microsoft.com
    The BSOD seems to be happening at random times - turning the computer on, opening Chrome, etc.

    I'm not sure if this is enough information, but let me know if there's anything else I should include/watch for.

    Attached is my zipped dump file
    Attachment 31640
      My ComputerSystem Spec


  2. Posts : 8,195
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       16 Aug 2015 #2

    Levydoodle, welcome to the forums. I have looked at several of your latest dump files and they are different error codes, but most point toward the same thing.

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck 109, {a3a01f5a12817771, b3b72be065015500, fffff801052fe140, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    Followup: memory_corruption

    Please Run Memtest86+

    information   Information
    Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip
    Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask


    It is always best to run overnight. With your 16Gb of ram it will take around 20 hours to run the 8 complete passes.
      My ComputersSystem Spec


  3. Posts : 4
    Windows 10- 64 Bit
    Thread Starter
       18 Aug 2015 #3

    Hey essenbe,

    Thanks for the warm welcome! And thank you so much for your help! I really do appreciate it. I was really close to turning to a PC repair shop but thought I might as well try posting in here first since I was already reading so many posts trying to troubleshoot this.

    After reading your response, I opened up my case to look at how my memory cards were installed. I put them in two slots that were beside each other, and after checking my motherboard manual again, I realized that was wrong. I've since moved one of them over, but unfortunately I'm still getting a lot of BSOD's.

    I just downloaded the tool and installed it on a USB. I'm going to run those tests overnight, so I'll report back here when the test is done. By the way, sorry if this is a dumb question, but is it possible for the computer to crash during the tests? Or in other words, will I have to wait to see the final result on the screen or is there a report file created automatically.
      My ComputerSystem Spec


  4. Posts : 4
    Windows 10- 64 Bit
    Thread Starter
       18 Aug 2015 #4

    *update*
    Just took a quick look before going to sleep and saw this screen. Not sure if these are considered failures, so I'll let this continue running for now.
    Attachment 32426
      My ComputerSystem Spec


  5. Posts : 8,195
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       18 Aug 2015 #5

    You can stop the test. The ram has failed. We'll do more tests when you feel up to it. Just let me know.
      My ComputersSystem Spec


  6. Posts : 4
    Windows 10- 64 Bit
    Thread Starter
       19 Aug 2015 #6

    I didn't see your message this morning so I left the test running as I went to work. Last I checked there was a lot more red on the screen.

    I'll be able to run some more tests later tonight. Where can we go from here?
      My ComputerSystem Spec


  7. Posts : 8,195
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       19 Aug 2015 #7

    The test is to test the ram as well as the motherboard dim slots. Keep track of the tests and run 1 stick of ram in each motherboard slot, then switch. You can stop any time you see an error. A bad stick of ram will show errors in any slot. A good stick of ram will pass in each slot. So, this way you can test and make sure the dim slots are good. It is most likely the ram, but motherboards with bad Dimm Slots are not as uncommon as many people think.
      My ComputersSystem Spec


 

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