Hey there tenforum wizards. I have myself a Dell laptop that just recently started to BSOD on my. I'm doing this post on it now in safe mode, and it actually seems to be working okay here. Started by looking at bluescreenview, but I'm not savvy enough to make heads or tails of it. ZIP file from your log collector is attached below. Any help you can give me would be much appreciated. Thanks!
Winver: 1909 (OS Build 18363.1016) Attachment 295722
Hi Manchua,
Try updating your Qualcomm wireless network adaptor driver.
Code:Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for Qcamain10x64.sys Qcamain10x64.sys Thu Aug 8 11:50:21 2019
Can you upload a new logfile and I will see if there were some details captured for the new crash.
Attachment 295981Here is the new one. Note that I tried a system restore so it rolled the network driver back to the old one, but I intend on updating it again right after I post this (yes, it BSODed with the new driver). I have to run the log collector in safe mode to prevent BSOD. Thanks again for your help.
So with a system restore I don't think I will get any new information (there were no new crash dumps saved) but if you think it was the same driver that caused the crash it may be that the driver update did not completely fix things.
If you update again and get a new BSOD, post a new set of logfiles (use safe mode if you have to) so that we can check that it is the new driver causing the problem - you may have to report this to the manufacturer.
Update BIOS - https://www.dell.com/support/home/pl...e-e5570-laptop
If you are able to use Ethernet please perform the following steps:
1) Open device manager
2) Expand network adapters
3) Identify Qualcomm QCA61x4A 802.11ac Wireless Adapter
4) Right click uninstall device
5) Check the box to delete the driver software for this device
6) Reboot into normal boot
7) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
Code:Name [00000002] Qualcomm QCA61x4A 802.11ac Wireless Adapter Adapter Type Not Available Product Type Qualcomm QCA61x4A 802.11ac Wireless Adapter Installed Yes PNP Device ID PCI\VEN_168C&DEV_003E&SUBSYS_03101028&REV_32\4&313D5726&0&00E4 Last Reset 9/4/2020 11:58 AM Index 2 Service Name Qcamain10x64 IP Address Not Available IP Subnet Not Available Default IP Gateway Not Available DHCP Enabled Yes DHCP Server Not Available DHCP Lease Expires Not Available DHCP Lease Obtained Not Available MAC Address Not Available Driver C:\WINDOWS\SYSTEM32\DRIVERS\QCAMAIN10X64.SYS (12.0.0.916, 2.32 MB (2,436,376 bytes), 8/9/2019 5:26 PM)Code:Qcamain10x64.sys Thu Aug 8 03:50:21 2019 (5D4BFE6D)
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