BSODs with no dump file created

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  1. Posts : 9
    Windows
       #1

    BSODs with no dump file created


    I get a UNEXPECTED_STORE_EXCEPTION bsod whenever I'm playing Apex Legends or while using Origin launcher.The the main issue I'm facing is that there are not dump files created after this bsod.I have setup my dump config according to this thread:Intermittent BSODs with no dump file created
    I also tested it using a manual crash in Who Crashed and the dump was successfully created for this crash but it doesnt work for UNEXPECTED_STORE_EXCEPTION. Please help

    - - - Updated - - -

    Can anyone suggest any ways I could solve this please
      My Computer


  2. Posts : 1,359
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 9
    Windows
    Thread Starter
       #3

    Hey I updated my bios but again faced the same error while playing apex legends and no dump file is there to analyze.I have check both drives using sfc/scannow several times now
      My Computer

  4. Ztruker's Avatar
    Posts : 13,607
    Windows 10 Pro X64 21H1 19043.1110
       #4

    Is this what you did to enable dumps: How to Configure Windows 10 to Create Dump Files on BSOD

    Have you also turned off automatic restart so you can see (and take a picture of) the BSOD screen when it happens?

    Open a Administrator Command Prompt and run the following commands. Copy the results and post in your thread here please.
    In each of these, the 1st time it queries the current setting, then it sets it then it checks to see if it got set.

    echo wmic recoveros get autoreboot
    echo wmic recoveros set autoreboot = false
    echo wmic recoveros get autoreboot
    echo wmic recoveros get DebugInfoType
    echo wmic recoveros set DebugInfoType = 7
    echo wmic recoveros get DebugInfoType
      My Computers


  5. Posts : 38,718
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Please free up space on the drive so that there is > 30 GB:
    Free Up Drive Space in Windows 10

    Files can be deleted or moved to another drive or the cloud.
    There is some free space: one drive, drop box, google drive, etc.


    In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread



    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 12.4 GB
    Total Space: 119.7 GB
    File System: NTFS
          Model: SanDisk X400 M.2 2280 128GB
    
          Drive: D:
     Free Space: 187.0 GB
    Total Space: 953.7 GB
    File System: NTFS
          Model: ST1000LM035-1RK172

    Code:
    Event[52723]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2020-08-17T11:39:20.749
      Event ID: 1018
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Tortuga
      Description: 
    The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
      My Computer


  6. Posts : 9
    Windows
    Thread Starter
       #6

    Hey Ztruker,I had already turned off auto restart and I can see the blue screen but it just gets stuck on 0% no matter how long I wait.I ran the commands suggested by you anyways and here is my output:

    Microsoft Windows [Version 10.0.18362.1016]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>echo wmic recoveros get autoreboot
    wmic recoveros get autoreboot

    C:\WINDOWS\system32>echo wmic recoveros set autoreboot = false
    wmic recoveros set autoreboot = false

    C:\WINDOWS\system32>echo wmic recoveros get autoreboot
    wmic recoveros get autoreboot

    C:\WINDOWS\system32>echo wmic recoveros get DebugInfoType
    wmic recoveros get DebugInfoType

    C:\WINDOWS\system32>echo wmic recoveros set DebugInfoType = 7
    wmic recoveros set DebugInfoType = 7

    C:\WINDOWS\system32>echo wmic recoveros get DebugInfoType
    wmic recoveros get DebugInfoType

    - - - Updated - - -

    As suggested by zbook,I've freed up space on my C: drive so it is >30gb.Here are the requested images:
    1. Startup:Attachment 293707
    2.Virtual memory:Attachment 293708
      My Computer


  7. Posts : 38,718
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    For Virtual Memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings
    d) post new images



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive




    Code:
    Event[52593]:
      Log Name: System
      Source: volmgr
      Date: 2020-08-17T11:32:12.619
      Event ID: 49
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Tortuga
      Description: 
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.
      My Computer


  8. Posts : 9
    Windows
    Thread Starter
       #8

    Here are my new settings:Attachment 293709
    I'll post the logs when a bsod occurs.Thanks for your help !
      My Computer


  9. Posts : 38,718
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    The dot was incorrectly moved to No paging file.

    Make sure the dot is moved to System managed size.

    Then reboot to maintain settings.

    Post new images.
      My Computer


  10. Posts : 9
    Windows
    Thread Starter
       #10

    I hope its correct nowAttachment 293711
      My Computer


 
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