IRQL/KMODE when I watch a stream/video

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  1. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
       #1

    IRQL/KMODE when I watch a stream/video


    Hello everyone,

    I have this issue for about a month already. Starting with Windows 7 I thought the problem would resolve itself once I switched over to Windows 10. Sadly I was mistaken, IRQL_NOT_LESS_OR_EQUAL and KMODE_EXCEPTION_NOT_HANDLED BSOD occur every day when I startup my computer and try to watch a stream or video. After the computer rebooted it just crashes again (sometimes after I try to watch a stream/video and sometimes it freezes when I just open Google Chrome). It takes me 2-4 reboots every time until I can do anything on my computer.

    I truly appreciate any of your help and hope you can help me fix this problem.

    Thank you in advance.
    Last edited by jxhxn; 23 Aug 2015 at 07:47.
      My Computer


  2. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       #2

    Updated my driver to latest one available for Windows 10 64-bit and I also updated the attached file above. I hope someone is able to help me now as it still crashes.
      My Computer


  3. Posts : 14,894
    Windows 10 Pro
       #3

    Please download and run MemTest86+ to test your RAM. RAM tutorial with Memtest86+
    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

    Please try to
    remove the Catalyst Control Center and only install the Display Driver
    Code:
    3: kd> lmvm atikmdagstart             end                 module name
    fffff800`770c0000 fffff800`785ca000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Jul 16 03:37:09 2015 (55A70AC5)
        CheckSum:         014A8B0F
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    Please read and run driver verifier after running MemTest86+ and removing the Catalyst Control Center.
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.
    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    In order to get the driver, we need to stress it out, done via driver verifier. If driver verifier finds a violation the pc will crash.
    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
    Last edited by axe0; 24 Aug 2015 at 12:42.
      My Computers


  4. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       #4

    Hello, thanks a lot for your initial help.

    After I did the Memtest for the first time, will the Memtest also take several hours with only one RAM stick? That would also mean for me that I have to run the Memtest for several days every night for each stick/slot, right?

    Thanks in advance.
      My Computer


  5. Posts : 14,894
    Windows 10 Pro
       #5

    Depending on the size of each stick it could yes.
      My Computers


  6. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       #6

    I cannot uninstall the Catalyst Control Center from my Control Panel. There also is no uninstall.exe in the folder of the CCC. Is there a different way to uninstall it? Do I need to install my Display Driver anew.
      My Computer


  7. Posts : 14,894
    Windows 10 Pro
       #7
      My Computers


  8. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       #8

    Unfortunately, it does not work on Windows 10. Is the CCC one of the reasons, why I constantly receive BSODs?
      My Computer


  9. Posts : 14,894
    Windows 10 Pro
       #9

    Apologies, I forgot to check for windows 10 compatibility.
    It is possible yes, but sometimes only updating the drivers is enough.
    I'm not sure with windows 10, but installing CCC above the already existed CCC might add the uninstall file, although I don't know what could go wrong.
      My Computers


  10. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       #10

    I did update my drivers and the CCC yesterday but the crashes still happened. I also uninstalled a CCC that was labeled unavailable under apps. That might've been the already existent CCC.
    Attachment 33592
    I used the search function in the folder with the CCC.exe but could not find any uninstall.exe. Is there a different way to uninstall it? I tried to reinstall the whole update for driver and CCC ( and leave CCC unmarked) but unfortunately the program would not let me do it.

    edit: Do I really need to uninstall it or can I just disable it in my startup list?
    Last edited by jxhxn; 24 Aug 2015 at 18:22.
      My Computer


 

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