Windows 10: IRQL/KMODE when I watch a stream/video

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  1. Posts : 11,508
    Windows 10 Pro
       31 Aug 2015 #21

    That the problem is not software but hardware.
    We need to do a few other tests to find out which component

    Run memtest86+ with SMP enabled please.

    After memtest86+ run Prime95.




    IRQL/KMODE when I watch a stream/video Diagnostic Test IRQL/KMODE when I watch a stream/video
     CPU STRESS TEST

    Please run Prime95 to test your CPU: Prime95 tutorial

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperature will rise quickly while under this test. Keep a keen eye on the temperatures and abort the test if the temperatures rise too high
      My ComputersSystem Spec


  2. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       31 Aug 2015 #22

    How do I run memtest86+ with SMP enabled?
      My ComputerSystem Spec


  3. Posts : 11,508
    Windows 10 Pro
       31 Aug 2015 #23

    I'm sorry, but I don't know how to enable smp. I never needed to use memtest86+.
      My ComputersSystem Spec


  4. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       02 Sep 2015 #24

    I received a driver_irql_not_less_or_equal. I was also wondering if I can use the dump file of past errors to figure out what the issue of the crashing is.
      My ComputerSystem Spec


  5. Posts : 11,508
    Windows 10 Pro
       02 Sep 2015 #25

    If you know how to read them you can yes.
    This error came while using Memtest86+?
      My ComputersSystem Spec


  6. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       02 Sep 2015 #26

    Unfortunately I am unable to read the dump file (tbh I don't know where it is located). But if I would find them and upload it, can a user here figure out what the problem is?
    No the error came shortly after I booted my pc and opened Chrome. As I said before 0 errors on the MemTest86+ and no crashes during the use of Driver Verifier.

    I am currently posting in the MemTest86+ thread on how to enable SMP.
      My ComputerSystem Spec


  7. Posts : 11,508
    Windows 10 Pro
       02 Sep 2015 #27

    The dumps are located at {windows partition}\Windows\Minidump.
    You'll need the program windbg (and configure it properly) to open and read dump files.

    We'll try our best to give you the best help we can offer, I can't promise you more.
      My ComputersSystem Spec


  8. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       03 Sep 2015 #28

    Since I can't read dump files I tried to upload the dump files but the access was denied. Is there another way to show the content of the dump files to other users?

    I also found a MEMORY.DMP file in my Windows folder, but it is 400+ MB.
      My ComputerSystem Spec


  9. Posts : 11,508
    Windows 10 Pro
       03 Sep 2015 #29

    The memory.dmp file is a file that has a lot of information and is pretty much the same as with the minidump files.
    But the memory.dmp file will be overwritten every time you get a bluescreen, that is the default setting. This is not the case with the minidumps.

    Have you tried to upload the dumps in a zip file, directly or how did you try to upload the dump files?
    If you tried to upload the dump files directy, without putting them in a zip file, this method is not supported.
      My ComputersSystem Spec


  10. Posts : 22
    Microsoft Windows 10 Home 64-bit 10240 Multiprocessor Free
    Thread Starter
       07 Sep 2015 #30

    If I try to put the Minidump files in a zip file windows gives me an compressed zipped folders error saying that the file was not found or I have no read permission. And I am wondering if I am not logged in as Admin (although I should be since I only have one account).
      My ComputerSystem Spec


 
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