BSOD Whea_Uncorrectable_Error while running Discord and Google Chrome

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  1. Posts : 10
    Windows 10 64 bit
       #1

    BSOD Whea_Uncorrectable_Error while running Discord and Google Chrome


    Hey, I could use some help.

    Background Story.

    I have this error for quite long now, it has slowly become worse over time. I remember like 1-2 years maybe 3 years ago, I started to get this error when I played counter strike global offensive. I tried to fix back then, but not really with any success and I also lost the desire to play the game. This error didn't occur in nothing else in that time. Time moved on…

    12 month or more from today, (it’s hard to remember precise time, hope it's okay) the error came back when I used Google Chrome. Eventually it just became more often and lest time spend on google chrome before the error occurred. I realised that the error would almost stop, if I lead a game run, while browsing, watching youtube, checking mail for longer period of time. If I stopped “playing””running” the game it would usually crash after a smaller period of time 1-8 min. I tried somethings but not much to fix it, I just moved on. 3 months later things got worse, I usually use discord when I play with friends, but the error started to occur too, when I join a call, both privately and in servers.

    My problem short summary.
    Can’t join calls in general on discord or browse google chrome without the pc getting a BSOD Whea_Uncorrectable_Error. The error usually happens within 0-3 min on Discord. Google chrome still crashed heavily, even tho it maybe last longer before they error occur, 15 min max, but average time is prop 0-8 min. Sometimes both things just almost instant triggers the error. Just to make it clear, the computer runs internet explore fine and heavy games like Ark Survival Evolved...

    I Tried.
    Updated all drivers (Used Driver easy, purchased the automatic version)
    Updated Windows
    Scanned for driver errors in Cmd and maybe others not sure ( I am not really a expert, followed some youtube videos)
    Scanned a crash report file in a program, which says it was hardware mistake, couldn’t tell much more (Forgot the specific file type names, but something windows saves after a crash, forgot the program name, thinks it’s a pretty common to be fair)
    Factory Reset it (Complete empty / reset)
    Replaced my ram (See if that worked, didn’t help)
    Replaced my 1xHard Drive
    Replaced my 1x SCD Drive.
    I moved Windows from my old SCD drive to the new I replaced and Again did a Factory reset.

    I kinda given up now, until I make my next step. I don’t what the next step should be. Maybe it’s a software error even tho I think most Whea_Uncorrectable_Error are hardware errors (might be wrong). Maybe there are some heavy test I can run ( don’t really know any test or what to go for, kinda noob in that area) Thanks a lot for reading this. All helped would be nice and considered. Let me know u need! Thanks a lot!

    Update/ comment I added pc spec to my profile think it's all there otherwise let me know. I tried to attach some dump files, because I think it's needed, but it's says need administrator permission. I will remove this part once it's figured out.
    Last edited by Lombardo; 08 Aug 2020 at 11:11.
      My Computer

  2. Ztruker's Avatar
    Posts : 13,568
    Windows 10 Pro X64 21H1 19043.1055
       #2

    warning   Warning
    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

    Please do not post anything other than Windows 10 Blue Screen Of Death problems in this section.
      My Computers


  3. Posts : 10
    Windows 10 64 bit
    Thread Starter
       #3

    Files attached of BSOD.


    Hopefully that would help, a lot! My Bad Attachment 291815

    - - - Updated - - -

    Ztruker said:
    warning   Warning
    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

    Please do not post anything other than Windows 10 Blue Screen Of Death problems in this section.
    Ty for the quick Feedback and Guide. I am sorry for not providing the BSOD attachment (Written in before posting guide), like system and dump files to begin with and also posting a lot of basically unnecessary information...
      My Computer

  4. Ztruker's Avatar
    Posts : 13,568
    Windows 10 Pro X64 21H1 19043.1055
       #4

    No problem, got the data now, thanks.

    3 dumps, al basically the same:
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffa08e12b91028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
    Code:
    10: kd> !errrec ffffa08e12b91028
    ===============================================================================
    Common Platform Error Record @ ffffa08e12b91028
    -------------------------------------------------------------------------------
    Record Id     : 01d66c2c4e120f88
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/6/2020 20:34:13 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b910a8
    Section       @ ffffa08e12b91180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000050654
    Processor ID  : 0x000000000000000a
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b910f0
    Section       @ ffffa08e12b91240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x000000000000000a
    CPU Id        : 54 06 05 00 00 08 10 0a - bf fb fe 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b91138
    Section       @ ffffa08e12b91280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 10 Bank 0)
      Status      : 0xb200000000070005
    This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional. Run system diagnostics to confirm that the system memory is not defective. It is less likely, but possible that a driver is causing the hardware to fail with this bug check.

    Monitor your temps with HWmonitor, see if overheating is causing the problem. If the CPU is running hot or high, try replacing the thermal paste on the heatsink/CPU. If temps are okay then you may have a failing CPU and will need to replace it. You have a nice one:

    CPU: Intel Core i7 7820X @ 3.60GHz Skylake-X 14nm Technology

    If you are doing any over clocking, remove it, set everything to nominal, including memory timings.

    Run the Intel Processor Diagnostic Tool and see if it shows you anything.
      My Computers


  5. Posts : 10
    Windows 10 64 bit
    Thread Starter
       #5

    Ztruker said:
    No problem, got the data now, thanks.

    3 dumps, al basically the same:
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffa08e12b91028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.
    Code:
    10: kd> !errrec ffffa08e12b91028
    ===============================================================================
    Common Platform Error Record @ ffffa08e12b91028
    -------------------------------------------------------------------------------
    Record Id     : 01d66c2c4e120f88
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 8/6/2020 20:34:13 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b910a8
    Section       @ ffffa08e12b91180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x0000000000050654
    Processor ID  : 0x000000000000000a
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b910f0
    Section       @ ffffa08e12b91240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x000000000000000a
    CPU Id        : 54 06 05 00 00 08 10 0a - bf fb fe 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa08e12b91138
    Section       @ ffffa08e12b91280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 10 Bank 0)
      Status      : 0xb200000000070005
    This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or a processor that is beginning to fail or has failed. If over-clocking has been enabled, try disabling it. Confirm that any cooling systems such as fans are functional. Run system diagnostics to confirm that the system memory is not defective. It is less likely, but possible that a driver is causing the hardware to fail with this bug check.

    Monitor your temps with HWmonitor, see if overheating is causing the problem. If the CPU is running hot or high, try replacing the thermal paste on the heatsink/CPU. If temps are okay then you may have a failing CPU and will need to replace it. You have a nice one:

    CPU: Intel Core i7 7820X @ 3.60GHz Skylake-X 14nm Technology

    If you are doing any over clocking, remove it, set everything to nominal, including memory timings.

    Run the Intel Processor Diagnostic Tool and see if it shows you anything.
    Thank u a lot man, really appreciated! I will go through everything you suggested and see if anything helps and bring a little update, once I have tried all they things. Ty
      My Computer


  6. Posts : 38,677
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The RAM modules are mismatched and displayed different speeds.
    When was the second module added?
    Are each model on or not on the Qualified Vendor List (QVL)?
      My Computer


  7. Posts : 10
    Windows 10 64 bit
    Thread Starter
       #7

    zbook said:
    The RAM modules are mismatched and displayed different speeds.
    When was the second module added?
    Are each model on or not on the Qualified Vendor List (QVL)?
    Hey zbooks.
    I bought a new 16 GB to replace my old ram (see if that would help), I replaced it, nothing helped, the errors where still occured and same speed on when the occurred. Therefore I just use two now (both).
    They are both hyperx, but different module, one older than the other. I bought the new ram 2 weeks and installed at that time. I am having a hard time finding the specific ID or Part numbers, therfore don't know if they are in QVL, would assume. It's stated physically on them? Thanks a lot for your reply.
    note: (My dad have the receipt on the new ram, in his email, can't get the detail on that later to check the specific part number/module for the new one).
      My Computer


  8. Posts : 38,677
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    See if you can find the RAM models on the QVL.

    Support For X299 SLI PLUS | Motherboard - The world leader in motherboard design | MSI Global

    When I searched they were not found.


    Code:
    Location     : CPU1_DIMM_C0
    BankLabel    : NODE 1
    Manufacturer : Kinston
    MemoryType   : DDR4
    FormFactor   : DIMM
    Capacity     : 16GB
    Speed        : 2400
    Serial       : 9212C000
    PartNumber   : KHX2400C15/16G      
    ECC          : True
    TypeDetail   : {Synchronous}
    
    Location     : CPU1_DIMM_D0
    BankLabel    : NODE 1
    Manufacturer : Kinston
    MemoryType   : DDR4
    FormFactor   : DIMM
    Capacity     : 16GB
    Speed        : 2666
    Serial       : 775EE550
    PartNumber   : KHX2666C16/16G      
    ECC          : True
    TypeDetail   : {Synchronous}
      My Computer


  9. Posts : 10
    Windows 10 64 bit
    Thread Starter
       #9

    zbook said:
    See if you can find the RAM models on the QVL.

    Support For X299 SLI PLUS | Motherboard - The world leader in motherboard design | MSI Global

    When I searched they were not found.


    Code:
    Location     : CPU1_DIMM_C0
    BankLabel    : NODE 1
    Manufacturer : Kinston
    MemoryType   : DDR4
    FormFactor   : DIMM
    Capacity     : 16GB
    Speed        : 2400
    Serial       : 9212C000
    PartNumber   : KHX2400C15/16G      
    ECC          : True
    TypeDetail   : {Synchronous}
    
    Location     : CPU1_DIMM_D0
    BankLabel    : NODE 1
    Manufacturer : Kinston
    MemoryType   : DDR4
    FormFactor   : DIMM
    Capacity     : 16GB
    Speed        : 2666
    Serial       : 775EE550
    PartNumber   : KHX2666C16/16G      
    ECC          : True
    TypeDetail   : {Synchronous}
    I tried could find it either. I don't know what this mean. Does it mean it's not officially tested with this ram and therefore might not work perfect or optimal, but have I high chance of working. Can it determine errors like this? and if so should I just try to get new QVL ram with this motherboard?

    - - - Updated - - -


    Update / results of Ztruckers' suggestion! Cpu problem? or something.

    • Overclocking ✅passed (My dad and I build this pc custom made, we did not apply any overclocking (idk if can automatic overclock without given permission, havent checked if its overclocked))



    • Fans Running✅ passed (I checked all Fans they are all running.



    • Diagnostics windows memory test ✅passed (No errors, no saved report)

    Attachment 291870

    • Temps HWMonitor. ✅passed (or ⛔failed not sure) Note: While I took these screenshots I only ran som internet explorer, no programs. (I think its looking okay I am not sure, let me know if you temps of others things)

    Attachment 291871Attachment 291872Attachment 291873

    Intel Processor Diagnostic ⛔ failed, ✅ passed and ✅passed again (First time I ran the test, it made to around CPU load maybe started CPUFreq and then it BSOD with Whea_uncorrect_Error, I did not run discord or google chrome. Second time it passed everything. The only difference I did between those runs was I had some internet explorers open in first run and in the second I only had HWMonitor just to look at while it was doing its thing. Third attempt it passed again, I only ran the program itself and nothing else. Let me know if I should test more.

    Idk if this is a CPU problem or it's driver that causes some hardware to fail, or Ram that is not QVL with Motherboard or something else. Let me know if you have any suggestions!

    Thanks for the help so far guys! Really appreciated.
      My Computer


  10. Posts : 38,677
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Please change the default language to English so that log files can be scanned and read:
    https://www.tenforums.com/tutorials/...dows-10-a.html
    Change Display Language in Windows 10

    Then upload a new V2.

    Mismatched RAM is a confounding factor.
    There can be unexpected behavior in the computer environment including unexpected shutdowns and restarts.

    When selecting RAM always purchase in pairs.
    Always find RAM modules on the QVL as these were tested for compatibility and performance by the motherboard manufacturer.
    Consider RAM manufacturers that guarantee compatibility.
    Consider RAM manufacturers that have lifetime warranties.

    The Crucial scanner is a quick method to check options:
    Crucial System Scanner

    Often for WHEA 0x124 the software testing does not produce a definitive fail.
    When software stress tests of the hardware display fail this shortens the troubleshooting.

    Make sure images are posted for all steps / tests.

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums

    Find a camera or smartphone camera to take pictures and post images into the thread.
    For any problems posting images please use share links (one drive, drop box, or google drive)


    Run IPDT again and post images into the thread.
    Download Intel(R) Processor Diagnostic Tool
    Also post the IPDT text report using a share link.


    Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10
    Last edited by zbook; 09 Aug 2020 at 08:01.
      My Computer


 
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