BSOD Every Day


  1. Posts : 12
    Windows 10
       #1

    BSOD Every Day


    Hello, I am getting daily BSODs and computer freezes.
    Attached is my V2 Collector Log.
    I am using Windows 10.
    Please let me know if you need any other information.
    Thank you for your help!
      My Computer


  2. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi greenevening,

    Welcome to the BSOD forum.

    For all steps / tests please make sure images are posted into the thread.
    For any problems posting images please use share links: one drive, drop box, or google drive

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    The logs displayed problems related to Nvidia GPU.
    The current driver will be replaced.
    If there are recurrent BSOD related to the GPU older drivers can be tried.
    If multiple drivers result in BSOD then the GPU hardware should be swap tested.

    The BIOS is out of date.

    Windows failed fast startup.


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) The BIOS: Version/Date American Megatrends Inc. 2603, 8/5/2019
    Upgrade the BIOS: 2603 > 2804
    ASUS ROG STRIX Z390-I GAMING | Gaming Motherboard | ASUS USA

    15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    16) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    17) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    18) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

    19) Re-install the Nvidia GPU driver from the Nvidia website

    20) Make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.2.5 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA



    Code:
    Name	NVIDIA GeForce GTX 1660 Ti
    PNP Device ID	PCI\VEN_10DE&DEV_2182&SUBSYS_12613842&REV_A1\4&1F822D9D&0&0008
    Adapter Type	GeForce GTX 1660 Ti, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1660 Ti
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll
    Driver Version	26.21.14.4598
    INF File	oem3.inf (Section154 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	2560 x 1600 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xA3000000-0xA40FFFFF
    Memory Address	0x90000000-0xDFFFFFFF
    Memory Address	0xA0000000-0xA1FFFFFF
    I/O Port	0x00003000-0x00003FFF
    IRQ Channel	IRQ 16
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_63DB8F4CF1481554\NVLDDMKM.SYS (26.21.14.4598, 22.37 MB (23,451,648 bytes), 5/17/2020 12:07 PM)

    Code:
    nvlddmkm.sys Thu Apr 23 14:50:14 2020 (5EA1F176)
      My Computer


  3. Posts : 12
    Windows 10
    Thread Starter
       #3

    Microsoft Windows [Version 10.0.19041.388](c) 2020 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.19041.329Image Version: 10.0.19041.388[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.19041.329Image Version: 10.0.19041.388[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\DESKTOP-003F323\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\DESKTOP-003F323\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros get autorebootAutoRebootFALSEC:\WINDOWS\system32>wmic recoveros get DebugInfoTypeDebugInfoType7C:\WINDOWS\system32>bcdedit /enum {badmemory}






    As far as the BIOS version goes, when I look at my system properties it shows I have the 2804 build, is something showing in the logs saying I still have the old build?


    The three screenshots you requested are attached.


    Fast Startup is Turned off.

    Thanks for your help!
      My Computer


  4. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) For Ccleaner uncheck:
    Windows event logs

    2) For Virtual Memory / page file > performance options > click on change > post an image into the thread

    3) For startup and recovery system failure:
    a) make sure write debugging information displays automatic memory dump
    b) make sure the dump file displays: %SystemRoot%\MEMORY.DMP

    4) reboot after making any changes to startup and recovery system failure or virtual memory



    5) Dxdiag and msinfo32 both displayed:
    BIOS: 2603 (type: UEFI)
    BIOS Version/Date American Megatrends Inc. 2603, 8/5/2019


    Code:
    ------------------
    System Information
    ------------------
          Time of this report: 5/21/2020, 22:48:35
                 Machine name: DESKTOP-003F323
                   Machine Id: {4367D1B7-19F2-487D-8652-4734342962C5}
             Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                     Language: English (Regional Setting: English)
          System Manufacturer: OriginPC
                 System Model: CHRONOS
                         BIOS: 2603 (type: UEFI)
                    Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
                       Memory: 32768MB RAM
          Available OS Memory: 32686MB RAM
                    Page File: 7643MB used, 27091MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 144 DPI (150 percent)
           System DPI Setting: 96 DPI (100 percent)
              DWM DPI Scaling: Disabled
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: Unknown
               DxDiag Version: 10.00.18362.0387 64bit Unicode

    Code:
    OS Name    Microsoft Windows 10 Pro
    Version    10.0.18363 Build 18363
    Other OS Description     Not Available
    OS Manufacturer    Microsoft Corporation
    System Name    DESKTOP-003F323
    System Manufacturer    OriginPC
    System Model    CHRONOS
    System Type    x64-based PC
    System SKU    ASUS_MB_CNL
    Processor    Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
    BIOS Version/Date    American Megatrends Inc. 2603, 8/5/2019
    SMBIOS Version    3.2
    Embedded Controller Version    255.255
    BIOS Mode    UEFI
    BaseBoard Manufacturer    ASUSTeK COMPUTER INC.
    BaseBoard Product    ROG STRIX Z390-I GAMING
    BaseBoard Version    Rev X.0x
    Platform Role    Desktop
    Secure Boot State    Off
    PCR7 Configuration    Binding Not Possible
    Windows Directory    C:\WINDOWS
    System Directory    C:\WINDOWS\system32
    Boot Device    \Device\HarddiskVolume2
    Locale    United States
    Hardware Abstraction Layer    Version = "10.0.18362.752"
    User Name    DESKTOP-003F323\User
    Time Zone    Central Daylight Time
    Installed Physical Memory (RAM)    32.0 GB
    Total Physical Memory    31.9 GB
    Available Physical Memory    26.6 GB
    Total Virtual Memory    33.9 GB
    Available Virtual Memory    26.5 GB
    Page File Space    2.00 GB
    Page File    C:\pagefile.sys
    Last edited by zbook; 22 Jul 2020 at 14:19.
      My Computer


  5. Posts : 12
    Windows 10
    Thread Starter
       #5

    Okay, well let me figure out the BIOS issue. I'm pretty confident I did it correctly but will try again and see if I can make it show the update this time.
      My Computer


 

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