BSOD Every Day

greenevening · 22 Jul 2020

Hello, I am getting daily BSODs and computer freezes.
Attached is my V2 Collector Log.
I am using Windows 10.
Please let me know if you need any other information.
Thank you for your help!

zbook · 22 Jul 2020

Hi greenevening,

Welcome to the BSOD forum.

For all steps / tests please make sure images are posted into the thread.
For any problems posting images please use share links: one drive, drop box, or google drive

Take Screenshot in Windows 10
https://support.microsoft.com/en-gb/...re-screenshots
How to Upload and Post Screenshots and Files at Ten Forums

The logs displayed problems related to Nvidia GPU.
The current driver will be replaced.
If there are recurrent BSOD related to the GPU older drivers can be tried.
If multiple drivers result in BSOD then the GPU hardware should be swap tested.

The BIOS is out of date.

Windows failed fast startup.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) The BIOS: Version/Date American Megatrends Inc. 2603, 8/5/2019
Upgrade the BIOS: 2603 > 2804
ASUS ROG STRIX Z390-I GAMING | Gaming Motherboard | ASUS USA

15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

16) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

17) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10

18) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)

19) Re-install the Nvidia GPU driver from the Nvidia website

20) Make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 18.0.2.5 (or newer version if available)
Official Display Driver Uninstaller DDU Download

Display Driver Uninstaller: How to use - Windows 7 Help Forums
Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA
Download Drivers | NVIDIA

Code:

Name	NVIDIA GeForce GTX 1660 Ti
PNP Device ID	PCI\VEN_10DE&DEV_2182&SUBSYS_12613842&REV_A1\4&1F822D9D&0&0008
Adapter Type	GeForce GTX 1660 Ti, NVIDIA compatible
Adapter Description	NVIDIA GeForce GTX 1660 Ti
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_63db8f4cf1481554\nvldumdx.dll
Driver Version	26.21.14.4598
INF File	oem3.inf (Section154 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	2560 x 1600 x 59 hertz
Bits/Pixel	32
Memory Address	0xA3000000-0xA40FFFFF
Memory Address	0x90000000-0xDFFFFFFF
Memory Address	0xA0000000-0xA1FFFFFF
I/O Port	0x00003000-0x00003FFF
IRQ Channel	IRQ 16
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_63DB8F4CF1481554\NVLDDMKM.SYS (26.21.14.4598, 22.37 MB (23,451,648 bytes), 5/17/2020 12:07 PM)

Code:

nvlddmkm.sys Thu Apr 23 14:50:14 2020 (5EA1F176)

greenevening · 22 Jul 2020

Microsoft Windows [Version 10.0.19041.388](c) 2020 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.19041.329Image Version: 10.0.19041.388[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.19041.329Image Version: 10.0.19041.388[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\DESKTOP-003F323\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\DESKTOP-003F323\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'Property(s) update successful.C:\WINDOWS\system32>wmic recoveros get autorebootAutoRebootFALSEC:\WINDOWS\system32>wmic recoveros get DebugInfoTypeDebugInfoType7C:\WINDOWS\system32>bcdedit /enum {badmemory}

As far as the BIOS version goes, when I look at my system properties it shows I have the 2804 build, is something showing in the logs saying I still have the old build?

The three screenshots you requested are attached.

Fast Startup is Turned off.

Thanks for your help!

zbook · 22 Jul 2020

1) For Ccleaner uncheck:
Windows event logs

2) For Virtual Memory / page file > performance options > click on change > post an image into the thread

3) For startup and recovery system failure:
a) make sure write debugging information displays automatic memory dump
b) make sure the dump file displays: %SystemRoot%\MEMORY.DMP

4) reboot after making any changes to startup and recovery system failure or virtual memory

5) Dxdiag and msinfo32 both displayed:
BIOS: 2603 (type: UEFI)
BIOS Version/Date American Megatrends Inc. 2603, 8/5/2019

Code:

------------------
System Information
------------------
      Time of this report: 5/21/2020, 22:48:35
             Machine name: DESKTOP-003F323
               Machine Id: {4367D1B7-19F2-487D-8652-4734342962C5}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: OriginPC
             System Model: CHRONOS
                     BIOS: 2603 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32686MB RAM
                Page File: 7643MB used, 27091MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 144 DPI (150 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: Unknown
           DxDiag Version: 10.00.18362.0387 64bit Unicode

Code:

OS Name    Microsoft Windows 10 Pro
Version    10.0.18363 Build 18363
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-003F323
System Manufacturer    OriginPC
System Model    CHRONOS
System Type    x64-based PC
System SKU    ASUS_MB_CNL
Processor    Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 8 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. 2603, 8/5/2019
SMBIOS Version    3.2
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    ASUSTeK COMPUTER INC.
BaseBoard Product    ROG STRIX Z390-I GAMING
BaseBoard Version    Rev X.0x
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.18362.752"
User Name    DESKTOP-003F323\User
Time Zone    Central Daylight Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    26.6 GB
Total Virtual Memory    33.9 GB
Available Virtual Memory    26.5 GB
Page File Space    2.00 GB
Page File    C:\pagefile.sys

greenevening · 22 Jul 2020

Okay, well let me figure out the BIOS issue. I'm pretty confident I did it correctly but will try again and see if I can make it show the update this time.