WHEA_UNCORRECTABLE_ERROR stuck at 0%


  1. Posts : 7
    Windows 10 Pro
       #1

    WHEA_UNCORRECTABLE_ERROR stuck at 0%


    Dear community,

    For a couple of days now I'm facing this WHEA_UNCORRECTABLE_ERROR BSOD. So far I only noticed this issue when I am gaming. After a while the system crashed with this BSOD. It could happen any time, after 10 minutes of gaming or 1 hour or more.

    I disabled the auto-reboot after BSOD because I noticed it wasn't leaving any crash dump. By doing that I realized that when the error is thrown, the dump generation stays at 0%.

    I ran the following on my computer and all the checks came back with no errors whatsoever:
    - Windows Memory Diagnostic
    - sfc /scannow
    - chkdsk
    - memtest86 on the 4 sticks
    - 3DMark stress test
    - AIDA64 CPU/RAM/GPU/HDD stress tests as well

    both stress tests didn't trigger system crash

    By checking in different forums this is what I have done as well as changes in my system:
    - in the power management, I changed the minimum and maximum value to the CPU state to 99% for both, changed nothing, I keep getting BSODs
    - in the BIOS I disabled the CPU boost feature, brought some improvements but can't say for sure

    My windows version is the 19041.388 build of Windows 10 Pro

    Joint to this thread you can find my V2 log collector but I can't provide crash dumps as they are not generated.

    Any help would be much appreciated.

    Thank you for your time :)
    WHEA_UNCORRECTABLE_ERROR stuck at 0% Attached Files
    Last edited by cH3riOs; 19 Jul 2020 at 05:25.
      My Computer


  2. Posts : 1,497
    Windows 8.1 Enterprise x64
       #2

    Update AMD chipset driver - https://www.amd.com/en/support/chips...ocket-am4/x570
    The processor does not overheat while playing? Have you replaced the power supply with a different one?
      My Computer


  3. Posts : 7
    Windows 10 Pro
    Thread Starter
       #3

    MrPepka said:
    Update AMD chipset driver - https://www.amd.com/en/support/chips...ocket-am4/x570
    The processor does not overheat while playing? Have you replaced the power supply with a different one?
    I just updated the CPU, I'm running some tests to see if the crash happens again.

    All the CPU stress tests I have made shows a max temp of 50C

    I have no other PSU I can use right now, but if I have no other choice I can buy one

    - - - Updated - - -

    I have been playing for 30 minutes now, no crashes so far...
    Looks good.

    I will keep you updated, see how it goes.

    - - - Updated - - -

    I did multiple stress tests (FurMark, 3DMark, aida64) all of them passed. Then I wanted to shake it a little bit so I overclocked my GPU and CPU but by using predefined integrated OC profiles. Then after launching a 3DMark stress test it crashed with the above BSOD.

    After that BSOD, I rebooted and put CPU and GPU back to normal and I was able to game for a good straight 4 hours without any problem.

    THen after finishing my 4 hours gamin session, I left my PC and when I came back I found it in a BSOD state but this time with a different error: UNEXPECTED_KERNEL_MODE_TRAP. I have never had this error type before, no idea what it means.

    You can download the minidump here ->
    071920-12046-01.dmp - Google Drive
      My Computer


  4. Posts : 1,497
    Windows 8.1 Enterprise x64
       #4

    Update or uninstall Acronis True Image - check updates in program
      My Computer


  5. Posts : 7
    Windows 10 Pro
    Thread Starter
       #5

    MrPepka said:
    Update or uninstall Acronis True Image - check updates in program
    I just uninstalled it, will see if the problem appears again.

    Thank you

    - - - Updated - - -

    So far so good I would say, gamed multiple times so far, no more BSOD niether the first one neither the second one since I removed Acronis.

    Thank so so much MrPepka for your help, you are a life saver! :)

    I wish you a good day!
      My Computer


  6. Posts : 7
    Windows 10 Pro
    Thread Starter
       #6

    Hello M. Pepka

    Sadly the WHEA_UNCORRECTABLE_ERROR is back, since 2 days now .........

    In the meantime I have updated Windows, AMD driver, GPU driver, all of them updated.

    And still I keep getting this BSOD error. It happens randomly, while I'm gaming or not even sometimes.

    I can have a straight 3 or 4 hours gaming session with no issues. Sometimes, it just comes, I can then even reboot and still have a second one right after that, and reboot again and not having any issues for a while...

    joint to this message you'll find a new V2 Log zip file.

    P.S : the WHEA BSOD still stays stuck at 0% and not giving me more details.

    Thank you so much for your help!
    WHEA_UNCORRECTABLE_ERROR stuck at 0% Attached Files
      My Computer


  7. Posts : 1,497
    Windows 8.1 Enterprise x64
       #7
      My Computer


  8. Posts : 7
    Windows 10 Pro
    Thread Starter
       #8

    Hello MrPepka

    Thank you for your reply.

    I upgraded the firmware of the Samsung SSD (which do not correspond to my C:, it's just a secondary SSD drive).

    I ran both Prime95 and OCCT, each 3 hours straight, no errors, neither warnings as you can see in the joint pictures.

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-prime95-stress-test.png

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-occt-20200815-164726-cpuocct.png

    Since the SSD firmware upgrade and both stress tests I haven't experimented the BSOD yet.

    I had a 1.5 hour gaming session yesterday too no BSOD.

    I will keep you posted see if it happens again.

    Have a good days and again thank you so much for your help!

    - - - Updated - - -

    Hello MrPepka

    Sadly I had today another BSOD while I was gaming.

    There was shot glitches (chat in game was a laggy when typing) and suddenly right after that I had the UNCORRECTABLE BSOD.

    I have one question, here below is my PC settup. I made it all myself. For the liquid cooling loop to be like this I took the decision to plug my 2080 Ti on the PCIEX8 of my mother board instead of the PCIEX16. I know there could result a lack of performance. But could it be related to the problem I have now ?

    My PC setup :

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-pc-setup.jpg

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-motherboard-architecture.png

    - - - Updated - - -

    I will be running a full MemTest86 tonight just to check if I have issues with my RAM sticks

    - - - Updated - - -

    I also just upgraded the BIOS of my motherboard to it's last version, released just recently.

    It has this improvement :

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-rmso4ej1ff.png

    - - - Updated - - -

    The memtest86 came back with 2 errors apprently. I don't have the skills to understand hem.

    The memtest log is available here

    The error line seems to be: 2020-08-17 04:25:23 - [MEM ERROR - Data] Test: 8, CPU: 22, Address: 669C02734, Expected: 5F1715C0, Actual: 5F1717C0

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-oztufyutqn.png

    WHEA_UNCORRECTABLE_ERROR stuck at 0%-tsaq30x3cc.png
      My Computer


  9. Posts : 7
    Windows 10 Pro
    Thread Starter
       #9

    MrPepka

    I changed my RAM sticks yesterday to knew ones. So far so good, I will let you know if I solved the problem this way.

    Best regards,
      My Computer


  10. Posts : 7
    Windows 10 Pro
    Thread Starter
       #10

    Hello MrPepka

    It seems that it solved my problem :)

    But yesterday I had another type of BSOD - UNEXPECTED_KERNEL_MODE_TRAP (ntoskrnl.exe) for which you can check the minidump here

    Any idea what's wrong ?

    Best regards,
      My Computer


 

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