IRQL_NOT_LESS_OR_EQUAL | Chrome Remote Desktop "chrome.exe"

  1. Fly
    Posts : 42
    Windows 10 2004

    IRQL_NOT_LESS_OR_EQUAL | Chrome Remote Desktop "chrome.exe"


    So I've been using Chrome Remote Desktop to work from home but I notice I've had several BSOD while working.
    Just now, I ran the Mini dump (071720-7437-01.dmp) and the Memory dump (MEMORY.DMP) through windbg and saw it was probably related to chrome.exe

    I only have Chrome Remote Desktop open, so I think that must be the cause but I don't know why it's causing the BSOD.
    Can anyone make out more of this in the files below? Maybe something to do with a driver and chrome.exe conflicting with eachother?

    Windows version 2004

    V2 Log collector :
    DESKTOP-ACJTRHI-(2020-07-17_09-37-09).zip - Google Drive

    071720-7437-01.dmp :
    071720-7437-01.dmp - Google Drive

    071720-7437-01.txt :
    071720-7437-01.txt - Google Drive

    MEMORY.txt :
    MEMORY.txt - Google Drive
      My Computer

  2. Posts : 1,496
    Windows 8.1 Enterprise x64

    Update BIOS - Support For B450 TOMAHAWK MAX | Motherboard - The world leader in motherboard design | MSI Global
    Update AMD chipset driver -
    Check in Windows Update if there any updates of system
    1. Run Driver Verifier Manager through type "verifier" in search bottom
    2. Select "Create standard settings"
    3. Select "Select driver names from a list"
    4. Tick all 3rd party drivers
    5. Accept changes and reboot computer
      My Computer

  3. Fly
    Posts : 42
    Windows 10 2004
    Thread Starter


    See below, I've completed the instructions and I'm going to be testing Driver Verifier Manager with the suggested settings later today.

    BIOS is the latest version.
    Updated the AMD chipset driver.
    Windows is up to date.
    Driver Verifier Manager steps followed (Except restart, which I'll be doing later this day)

    I will update the thread as soon as I encounter a problem, or don't encounter a problem anymore.
      My Computer

  4. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503

    Why are you using Chrome Remote Desktop? Windows 10 has the Built-in Remote desktop which works very well. Switching may solve your problem.

    How to Enable or Disable Remote Desktop Connections to a Windows 10 PC

    TeamViewer is another alternative.
      My Computers

  5. Fly
    Posts : 42
    Windows 10 2004
    Thread Starter

    Hi Ztruker,

    I actually tried switching to the built in remote desktop, but for some reason I can't get my main pc to connect to my work laptop. It's like it's being blocked by a company policy.
    I can easily connect to my main pc on the work laptop, but not the other way around.
    Connecting to my personal laptop on my main pc with the built in remote desktop also works fine..

    As for Teamviewer, I highly dislike the pop ups which I why I started using CRD.
      My Computer

  6. Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503

    You could be right and you're company IT department could be blocking RDT. That also probably means they don't want you using any other remote desktop program either. You should check with then and see if they want you to use some kind of VPN connection to provide a secure connection.
      My Computers

  7. Fly
    Posts : 42
    Windows 10 2004
    Thread Starter

    Laptop is joined to an Azure domain and I couldn't figure out how to allow my normal desktop to connect to it through mstsc. (Wouldn't accept my login details, searched online and found guides for editing gpedit policies but couldn't figure it out in the end)
    I actually contacted my teamlead and he informed me the company uses Teamviewer for remote desktop so I got the login details for it.
    No more popups with the company account so I'll be switching to Teamviewer now.
    Thanks for the help Ztruker.

    I'll also mark the ticket as solved, since I won't be using Chrome Remote Desktop anymore and haven't experienced any more BSOD's with driver verifier.

    Thanks everyone for all the help, appreciate it.
      My Computer


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