Windows 10: Constant BSOD, BUGCODE_USB_DRIVER Error

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  1. Posts : 7
    Windows 10 64 Bit, Build 10240
       13 Aug 2015 #1

    Constant BSOD, BUGCODE_USB_DRIVER Error


    I installed Windows 10 a few days ago. Since then, my computer regularly restarts and says it's because of a BUGCODE_USB_DRIVER error. This seems to only be a problem when I have my wireless keyboard and mouse attached through a wireless USB device. I have a Microsoft sculpt comfort keyboard and mouse.

    So far, I've:

    • Uninstalled and reinstalled all USBs.
    • Updated all of my drivers.
    • Completely reinstalled Windows 10.
    • Updated the computers BIOS.


    I thought the last step resolved the issue as I was able to use my wireless mouse and keyboard for roughly three hours before my computer restarted itself. . Please help. This is driving me insane, and I need this computer to work, among other things.
    Here's my system information and a crash dump analysis

    System Information (local)


    computer name: MASTER-PC
    windows version: Windows 10 , 10.0, build: 10240
    windows dir: C:\WINDOWS
    Hardware: 10249RU, LENOVO, Emerald Lake
    CPU: GenuineIntel Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz Intel586, level: 6
    4 logical processors, active mask: 15
    RAM: 8499900416 total




    Crash Dump Analysis

    Crash dump directory: C:\WINDOWS\Minidump

    Crash dumps are enabled on your computer.

    On Fri 8/14/2015 1:10:28 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081315-16765-01.dmp
    This was probably caused by the following module: usbport.sys (USBPORT+0x3000B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE000F505A410, 0xFFFFE000F5A3DB10, 0xFFFFE000F8261A0C)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Fri 8/14/2015 1:10:28 AM GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_GetHciMn+0x1096B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE000F505A410, 0xFFFFE000F5A3DB10, 0xFFFFE000F8261A0C)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 8/13/2015 9:48:56 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081315-17750-01.dmp
    This was probably caused by the following module: usbport.sys (USBPORT+0x3000B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE0001F817560, 0xFFFFE0001F37FA50, 0xFFFFE00020D1CA0C)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 8/13/2015 9:19:10 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081315-17703-01.dmp
    This was probably caused by the following module: usbport.sys (USBPORT+0x3000B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE001F2DA49D0, 0xFFFFE001F3C0EAE0, 0xFFFFE001F50C34DC)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 8/13/2015 9:07:54 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081315-22093-01.dmp
    This was probably caused by the following module: usbport.sys (USBPORT+0x3000B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE001A0CEEB60, 0xFFFFE001A2070470, 0xFFFFE001A201344C)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Thu 8/13/2015 8:16:29 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\081315-40312-01.dmp
    This was probably caused by the following module: usbport.sys (USBPORT+0x3000B)
    Bugcheck code: 0xFE (0x4, 0xFFFFE001E199DCF0, 0xFFFFE001E24BCA90, 0xFFFFE001E68E1A0C)
    Error: BUGCODE_USB_DRIVER
    file path: C:\WINDOWS\system32\drivers\usbport.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: USB 1.1 & 2.0 Port Driver
    Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

      My ComputerSystem Spec


  2. Posts : 8,216
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       13 Aug 2015 #2

    Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.
      My ComputersSystem Spec


  3. Posts : 7
    Windows 10 64 Bit, Build 10240
    Thread Starter
       13 Aug 2015 #3

    essenbe said: View Post
    Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums.
    I've attached the zip file.
      My ComputerSystem Spec


  4. Posts : 8,216
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       13 Aug 2015 #4

    I looked at all of your dump files and they were all the same.

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck FE, {4, ffffe001e199dcf0, ffffe001e24bca90, ffffe001e68e1a0c}
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_ProcessURB+1049b )
    Followup: MachineOwner
    Also named was

    Code:
    ffffd000`2288bc20  fffff961`3088dbc0Unable to load image \SystemRoot\System32\win32kbase.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32kbase.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
     win32kbase+0x8dbc0
    Those are both Windows Update files. Have you run Windows Update until there are no Updates? Did you install any Lenovo Drivers, and what USB devices do you have connected to the computer when this happens?

    Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time. Let me know what it says please.
    Please fill out you System Specs

    Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.
      My ComputersSystem Spec


  5. Posts : 7
    Windows 10 64 Bit, Build 10240
    Thread Starter
       13 Aug 2015 #5

    essenbe said: View Post
    I looked at all of your dump files and they were all the same.

    Code:
    Use !analyze -v to get detailed debugging information.
    BugCheck FE, {4, ffffe001e199dcf0, ffffe001e24bca90, ffffe001e68e1a0c}
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_ProcessURB+1049b )
    Followup: MachineOwner
    Also named was

    Code:
    ffffd000`2288bc20  fffff961`3088dbc0Unable to load image \SystemRoot\System32\win32kbase.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32kbase.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32kbase.sys
     win32kbase+0x8dbc0
    Those are both Windows Update files. Have you run Windows Update until there are no Updates? Did you install any Lenovo Drivers, and what USB devices do you have connected to the computer when this happens?
    No more Windows Updates available. I installed Lenovo Drivers using the Lenovo Driver Update Utility. I have the Sculpt Comfort Desktop Keyboard and Mouse hooked up through the wireless USB port. Sculpt Comfort Desktop | Ergonomic Keyboard | Microsoft Hardware

    Please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time. Let me know what it says please.
    The scan found the following:
    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.
    I put the log here for anyone to see.
    CBS log on Microsoft OneDrive Online.

    And here:
    CBS.log - Google Drive

    Please fill out you System Specs

    Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.
    Done. I filled out as much as I knew and could.

    Thanks.
      My ComputerSystem Spec


  6. Posts : 8,216
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       14 Aug 2015 #6

    Thanks, I'll try to get someone to look at the CBS files. In the mean time please right click start and select command prompt (Admin) and copy/paste this into the window and press enter. Dism /Online /Cleanup-Image /RestoreHealth . Some people can't run it, so if it won't run, don't be concerned. It should take anywhere from 20 minutes up to a couple of hours, depending on what repairs it needs to make. It will start off at 20% and look like it is stuck and not doing anything. Just let it run, it's working. Try that ans let me know.

    Also, as a test, see if you can remove the wireless mouse, keyboard and wireless receiver and run it that way or use a wired keyboard and mouse and see if it makes any difference. Also, go to Device Management and look at the icons there and see if you have any with a yellow triangle or a gray exclamation point on them. If you find one, click the arrow and expand that item and take a screenshot and upload it here to tenforums. This will tell you how. https://www.tenforums.com/tutorials/1...en-forums.html
      My ComputersSystem Spec


  7. Posts : 7
    Windows 10 64 Bit, Build 10240
    Thread Starter
       15 Aug 2015 #7

    essenbe said: View Post
    Thanks, I'll try to get someone to look at the CBS files. In the mean time please right click start and select command prompt (Admin) and copy/paste this into the window and press enter. Dism /Online /Cleanup-Image /RestoreHealth . Some people can't run it, so if it won't run, don't be concerned. It should take anywhere from 20 minutes up to a couple of hours, depending on what repairs it needs to make. It will start off at 20% and look like it is stuck and not doing anything. Just let it run, it's working. Try that ans let me know.
    I haven't had the chance to do this yet, but I'll start this in a few minutes and let it run while I sleep.

    Also, as a test, see if you can remove the wireless mouse, keyboard and wireless receiver and run it that way or use a wired keyboard and mouse and see if it makes any difference. Also, go to Device Management and look at the icons there and see if you have any with a yellow triangle or a gray exclamation point on them. If you find one, click the arrow and expand that item and take a screenshot and upload it here to tenforums. This will tell you how. https://www.tenforums.com/tutorials/1...en-forums.html
    The computer seems to run fine without the wireless mouse and keyboard. Oddly enough, it even runs fine as long as I'm using one or the other. But if I leave the USB dongle in the port and don't use either the wireless keyboard or mouse for a few minutes, it shuts down and restarts because of the bugcode_USB_driver error. I've downloaded the latest driver for this keyboard, which unfortunately, only goes up to Windows 8.
      My ComputerSystem Spec


  8. Posts : 8,216
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       15 Aug 2015 #8

    Windows 10 will usually accept Windows 8 drivers, but nothing is always. I believe Win. 10 has issues with some Wireless devices/drivers. If the Wireless Dongle is causing the USB Error, I would try to live without it for now.

    One thing you could try for a test, is type Power Plan in the search box, under the selected power plan, click the change plan settings then, advanced options, then click the change settings not currently available, the scroll down to USB settings and expand it and set 'selective suspend' to disabled, save and exit. What selective suspend does is allows Windows to turn off USB ports that are not in use to save power. If that does not work, I would use a wired keyboard and mouse.
      My ComputersSystem Spec


  9. Posts : 7
    Windows 10 64 Bit, Build 10240
    Thread Starter
       15 Aug 2015 #9

    I ran the Dism /Online /Cleanup-Image /RestoreHealth check last night and woke up to my computer displaying this:

    Image Version: 10.0.10240.16384

    [==========================100.0%==========================]

    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    C:\WINDOWS\system32>
    Apparently, this has something to do with .NET Framework 3.5 as seen in this update and discussion of the error. However, I don't have security update 2966827 or 2966828 to remove from my computer. I did install the NDPFixit-KB3005628-X64.exe package that's on the update page and tried to manually .NET Framework 3.5 to see if that helps. However, running the sfc /scannow gives me the same result as before of
    Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios.


    So, in summary, I'm losing my mind.

    essenbe said: View Post
    Windows 10 will usually accept Windows 8 drivers, but nothing is always. I believe Win. 10 has issues with some Wireless devices/drivers. If the Wireless Dongle is causing the USB Error, I would try to live without it for now.

    One thing you could try for a test, is type Power Plan in the search box, under the selected power plan, click the change plan settings then, advanced options, then click the change settings not currently available, the scroll down to USB settings and expand it and set 'selective suspend' to disabled, save and exit. What selective suspend does is allows Windows to turn off USB ports that are not in use to save power. If that does not work, I would use a wired keyboard and mouse.
    Done. We'll see if that helps. I'll seriously hate if I can't use my wireless mouse and keyboard after updating to Windows 10.
      My ComputerSystem Spec


  10. Posts : 7
    Windows 10 64 Bit, Build 10240
    Thread Starter
       15 Aug 2015 #10

    I tried running the Dism /Online /Cleanup-Image /RestoreHealth again with the wireless dongle for the Microsoft keyboard and mouse in the USB port, and my computer crashed again. So, it's definitely caused by having that USB dongle in there. It's incredibly bizarre to me though that the crash and restart only happens when I don't use the wireless keyboard and mouse for a few minutes. As long as I keep using either one, the computer runs fine. It's like the computer version of the movie Speed.

    Just in case this happened again, I set up the computer to pull a much larger memory dump the next time my computer crashed. It's a huge file of 737 MB, but it's a complete record of the latest crash. Here's a shareable link to the zipped file of dump.
    WinZip Shared File 2015-08-15 14-30.zip

    I know that my last post called out the error as having something to do with .NET Framework 3.5, but at this point, it just feels like the USB dongle and my current wireless Microsoft keyboard and mouse is incompatible with Windows 10. You'd think that Microsoft would have created updated drivers for these other devices to go with the new OS release
      My ComputerSystem Spec


 
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