ntoskrnl.exe ntfs.sys BSOD errors, build 1909

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  1. Posts : 38
    Windows 10 Home 18363
       #1

    ntoskrnl.exe ntfs.sys BSOD errors, build 1909


    My V2 log collector file is attached. I can't pinpoint the driver that's the issue. If I run driver verifier the system just keeps bsod'ing. Blue screen view showed ntoskrnl.exe and ntfs.sys as bsod causes. I have run memtest and it came back clean. Any help is greatly appreciated.
      My Computers


  2. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Please describe what is happening. When does the BSOD occur? What are you doing at the time?

    You specs say Graphics Card: 2 x GTX 460 OC 810 mhz. Does that mean you are over clocking the GPUs? If so, remove the over clocking and see if that makes a difference.

    Also, the GTX 460s are not showing up at all in the files collected by V2 log collector:

    Code:
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_8086&DEV_3EA0&SUBSYS_39F417AA&REV_02\3&11583659&0&10
    VideoProcessor          : Intel(R) UHD Graphics Family
    CurrentRefreshRate      : 60
    VideoModeDescription    : 1920 x 1080 x 4294967296 colors
    AdapterRAM              : 1073741824
    DriverVersion           : 26.20.100.7323
    InfFilename             : oem36.inf
    InstalledDisplayDrivers : C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd12umd64.dll
    InstallDate             : 
    DriverDate              : 10/6/2019 17:00:00
    Status                  : OK
    Attachment 288091

    The latest dump indicates a problem with rtwlane.sys. This belongs to Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC. It's dated 10/8/2019 20:47:33.
    Check to see if an updated driver is available.

    I also see that Driver Verifier is active, but this is not a verifier triggered dump.

    Please turn off Driver Verifier for now.
      My Computers


  3. Posts : 1,474
    Windows 8.1 Enterprise x64
       #3

    The latest driver for your Wi-Fi card can be found here - Realtek RTL8723BE Wireless LAN Version 2024.0.8.123 WHQL
      My Computer


  4. Posts : 38
    Windows 10 Home 18363
    Thread Starter
       #4

    Ztruker said:
    Please describe what is happening. When does the BSOD occur? What are you doing at the time?

    You specs say Graphics Card: 2 x GTX 460 OC 810 mhz. Does that mean you are over clocking the GPUs? If so, remove the over clocking and see if that makes a difference.

    Also, the GTX 460s are not showing up at all in the files collected by V2 log collector:

    Code:
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_8086&DEV_3EA0&SUBSYS_39F417AA&REV_02\3&11583659&0&10
    VideoProcessor          : Intel(R) UHD Graphics Family
    CurrentRefreshRate      : 60
    VideoModeDescription    : 1920 x 1080 x 4294967296 colors
    AdapterRAM              : 1073741824
    DriverVersion           : 26.20.100.7323
    InfFilename             : oem36.inf
    InstalledDisplayDrivers : C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d5116a57e81b0c34\igd12umd64.dll
    InstallDate             : 
    DriverDate              : 10/6/2019 17:00:00
    Status                  : OK
    Attachment 288091

    The latest dump indicates a problem with rtwlane.sys. This belongs to Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC. It's dated 10/8/2019 20:47:33.
    Check to see if an updated driver is available.

    I also see that Driver Verifier is active, but this is not a verifier triggered dump.

    Please turn off Driver Verifier for now.

    Please discard my specs. That system is long gone, and this is a laptop I am working on. Driver verifier was turned off in safe mode seeing as I could not do anything with the laptop because it would BSOD within a few minutes of booting.
      My Computers


  5. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #5

    Okay, if/when you get another BSOD, run the V2 log collector and upload the zip file please.

    Please provide the specs for the laptop including make and full model number.

    It looks like the Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC is one problem. See if there is an updated driver for it.
      My Computers


  6. Posts : 38
    Windows 10 Home 18363
    Thread Starter
       #6

    Ztruker said:
    Okay, if/when you get another BSOD, run the V2 log collector and upload the zip file please.

    Please provide the specs for the laptop including make and full model number.

    It looks like the Realtek 8822BE Wireless LAN 802.11ac PCI-E NIC is one problem. See if there is an updated driver for it.

    I can run driver verifier and get another BSOD for you if you like. I think I updated the realtek driver with the link that was posted above. There was no confirmation that it got installed. The laptop is a Lenovo FLEX - 14IWL. I have the Lenovo system update installed and everything shows as up to date.

    - - - Updated - - -

    Update: Firefox keeps crashing tabs constantly. I've had this happen before and then the computer may or may not BSOD. Not sure if this will help at all.
      My Computers


  7. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #7

    Lenovo driver is here: Realtek RTL8822BE Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad Yoga 370 - US

    The last dumps were not Driver Verifier generated so running it should not matter.


    Did you update realtek before or after the previous BSODs happened?
      My Computers


  8. Posts : 38
    Windows 10 Home 18363
    Thread Starter
       #8

    Ztruker said:
    Lenovo driver is here: Realtek RTL8822BE Wireless LAN Driver for Windows 10 (64-bit) - ThinkPad Yoga 370 - US

    The last dumps were not Driver Verifier generated so running it should not matter.


    Did you update realtek before or after the previous BSODs happened?

    Driver was updated after the other BSODS, and I haven't had a BSOD yet. I think I will run driver verifier to see if I get another BSOD, and if I don't that should fix my issue. Really annoying that the lenovo system updater doesn't catch the outdated driver.
      My Computers


  9. Posts : 38
    Windows 10 Home 18363
    Thread Starter
       #9

    Still having issues. No BSOD's, but I believe it is that wifi driver. Having issues connecting to wifi, even though other devices on the network have no issue. Is there any tool I can use to check all my drivers and get updates for them?
      My Computers


  10. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #10

    Is your WiFi card a PCIe add-on? If yes, what is the full model number? Rather than screw around with it, replace it, they are cheap.
      My Computers


 

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