Vexing BSOD after W10 install despite working in safe mode and W7

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  1. Posts : 5
    Windows 10
       #1

    Vexing BSOD after W10 install despite working in safe mode and W7


    A friend, who built this Cooler Master computer for gaming, gave it to me and said I could use it now. He ran Windows 7 and it seemed to run fine. I put W10 on it and it randomly blue screens, (giving me the KMODE_Exception...), the length of time before restarting really varying (right after startup or perhaps 10-15 min later).

    Zipped log info files:

    My computer restarted twice while writing this so the second link is the most recent. I switched computers to be able to finish the post and avoid more restarts which were looming...
    1) Dropbox - DESKTOP-LFNIJQU-(2020-07-09_11-44-34).zip - Simplify your life
    2) Dropbox - DESKTOP-LFNIJQU-(2020-07-09_12-02-12).zip - Simplify your life

    The internet alludes to graphics cards being a potential issue. So, I originally used his Sapphire Radeon R9 280 3GB GDDR5 ( Robot Check but decided to uninstall it (don't need that power anyway as I am not a gamer) and use my antiquated graphics card (Radeon X300/550). Doing so seems to give me more time before crashes. But they still happen frequently, so this doesn't seem to be the solution. I also uninstalled as much of the original graphics drivers and software as I could before using my legacy card.

    What have I done so far to troubleshoot?
    1) Freshly installed W10 again. Some of the earlier installs had hiccups because the machine randomly restarted when it before the install was finished. But the most recent install worked well and I thought I might be out of the woods, but no
    2) Downloaded and installed all the recommended drivers from the ASRock website for W10, 64bit PC.
    3) Am up to date on Windows Update.
    For #2 and #3, I feel lucky to have been able to do those as each time, I didn't know if it would restart before the process completed. I think it did restart during the Windows Update process at least once but I got everything updated eventually.
    4) I reset the BIOS to defaults, both from within the BIOS and then also by holding the "CLR CMOS" button on the back. I don't think overclocking was an issue, but regardless, all are back to defaults now.
    5) I reinstalled Windows 7 on another hard drive, and I got that to work just fine. No restarts once it is up and running.
    6) I have run safe mode while in W10 and the computer does NOT have this restart problem. Or, perhaps I didn't wait long enough? But it's been at least 30 min and it hadn't done so. I suppose I could leave it on all day to make sure that safe mode really does work...
    7) I have done the memtest multiple times without issues reported.
    8) I tried a system restore to before I installed the wireless adapter (it seemed to last pretty long then). MISTAKE - failed to properly restore and now its unusable. It barely gets past the BIOS screen and gives me a blue screen "PNP detected Fatal Error". All attempts to repair fail, even a reinstallation. I was attempting to write down which w10 version I was using, so assume that it was the most recent (I created the USB from the MSFT website within the past couple days, and updated it using windows update).

    As I said earlier, this was given to me by someone who built this machine, and I think the computer is put together correctly now. I had to put back in the power supply and drives and graphics card. I plugged in the two power cords to the motherboard (large 20 pin and an 8-pin), attached power and sata cords to the drive, and got the fans working. Clearly, it runs fine with W7, but did I misplace a plug in the motherboard? Did I use the wrong sata port on the board for the drive I am booting from? Those seem unlikely to me given that the machine works fine in W7 and partially works in W10 (besides the restarts).

    I am out of ideas and perplexed. If you have ideas I'd love to hear them.
      My Computer


  2. Posts : 625
    Windows 10 Pro 21H2 x64
       #2

    Reseat all PCI-E cards and reconnect the SATA cable on both ends.

    Also, reconnect the power plug on your SATA drive.
      My Computers


  3. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #3

    If you installed Windows 10 2004, I would try 1909.

    You can get the 1909 ISO using Rufus, or from the Heidoc website.

    Rufus - The Official Website (Download, New Releases)

    Microsoft Windows and Office ISO Download Tool
      My Computer


  4. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #4

    Read this article to see if you might have overlooked something: Full Fix: Pnp detected fatal error on Windows 10, 7
      My Computers


  5. Posts : 12,726
    Windows 11 Pro
       #5

    Did you do a clean install of the Graphics drivers? Download the most current drivers for your current card from AMD. Next uninstall all of the AMD drivers using DDU in safe mode. After you reboot into normal mode, install the drivers you downloaded. Make sure you don't have conflicting graphics drivers from 2 different cards.
      My Computer


  6. Posts : 5
    Windows 10
    Thread Starter
       #6

    Hi everyone. Thanks for the suggestions so far.

    In the process of writing this thread, I had to reinstall windows, and I believe it is version 1904. I didn't install any drivers for my graphics cards yet - was wondering if I'd still get the problem using the MS Basic Display adapter and my older Radeon simple card. It worked for a while, and I think I shut it down properly (although I forget now if the problem happened or not last night). Regardless, I reseated cards, unplugged and plugged things in, and then started up. Now, I get no video output at all.

    To troubleshoot, I have tried both of my video cards (older Radeon has no additional power connection, Sapphire has two black 6-pin connectors which I am not forgetting) and tried them in different slots (all three blue PCI slots) to make sure. I have removed the internal battery, pressed the CLR CMOS button on the rear of the machine, pressed the reset button on the inside of the machine (done when unplugged, held each for 10 sec), unseated the RAM, tried to start without RAM (got an E5 LCD code), and then put it all back together and tried again, and every time, I get no video output whatsoever. What the f did I do?
      My Computer


  7. Posts : 12,726
    Windows 11 Pro
       #7

    Have you tried the cards in another computer and do you have internet connections? This would help determine if you have a graphics card problem or a motherboard problem. If you have internet, Windows Update will install a graphics card driver.
      My Computer


  8. Posts : 5,176
    64bit Win 10 Pro ver 21H2
       #8

    dpark said:
    Hi everyone. Thanks for the suggestions so far.

    In the process of writing this thread, I had to reinstall windows, and I believe it is version 1904. I didn't install any drivers for my graphics cards yet - was wondering if I'd still get the problem using the MS Basic Display adapter and my older Radeon simple card. It worked for a while, and I think I shut it down properly (although I forget now if the problem happened or not last night). Regardless, I reseated cards, unplugged and plugged things in, and then started up. Now, I get no video output at all.

    To troubleshoot, I have tried both of my video cards (older Radeon has no additional power connection, Sapphire has two black 6-pin connectors which I am not forgetting) and tried them in different slots (all three blue PCI slots) to make sure. I have removed the internal battery, pressed the CLR CMOS button on the rear of the machine, pressed the reset button on the inside of the machine (done when unplugged, held each for 10 sec), unseated the RAM, tried to start without RAM (got an E5 LCD code), and then put it all back together and tried again, and every time, I get no video output whatsoever. What the f did I do?
    The BIOS is very old - there may be a newer BIOS you can try.
      My Computers


  9. Posts : 5
    Windows 10
    Thread Starter
       #9

    I tested both graphic cards in another machine, and they both worked. My problem now is that I cannot see any video output whatsoever. This problem seems to get worse and worse. So no BIOS updating is possible until I can figure out what happened. I plugged a speaker into the machine and I didn't get any beeps, indicating to me that the POST failed. I think this problem is no longer windows 10 related now so I'll understand if no one responds. I'll try messing with the RAM just in case that is the problem.
      My Computer


  10. Posts : 12,726
    Windows 11 Pro
       #10

    Turn off the PC, remove the graphics card completely and plug in the on board graphics. Make sure the monitor is set to the type of connection you are using. Boot up and see how that goes.
      My Computer


 

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