Having a bunch of random BSOD (most caused by ntsokrnl.exe)

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  1. Posts : 32
    Windows 10 H

    Having a bunch of random BSOD (most caused by ntsokrnl.exe)

    Hi everyone,

    I recently freshly installed windows 10 on my computer due to several BSOD errors due to ntoskrnl.exe I had in the past (UNEXPECTED_KERNEL_MODE_TRAP, ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY, and many more random ones). The problem seemed to be fixed but after an hour I kept getting more random BSOD errors. I decided to reinstall again.

    Before the fresh install, I performed a MemTest and found out one of my RAM sticks had 2 errors in test 7. I thought this was the issue since most forums say whenever you have multiple different BSODs it is usually a memory issue. So I decided to purchase new RAM. After inserting the new RAM AND reinstalling windows I am still getting errors. I've also ran a malware scan and sfc scan but they showed positive results.

    I have also reinstalled my chipset drivers as well as my GPU drivers.

    I put my system info below and dumpfiles in the attachment.

    Can anyone help,Attachment 287114 please.

    OS Name Microsoft Windows 10 Home
    Version 10.0.19041 Build 19041
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-KJL82QE
    System Manufacturer Micro-Star International Co., Ltd
    System Model MS-7C02
    System Type x64-based PC
    System SKU To be filled by O.E.M.
    Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1.E0, 6/9/2020
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer Micro-Star International Co., Ltd
    BaseBoard Product B450 TOMAHAWK (MS-7C02)
    BaseBoard Version 1.0
    Platform Role Desktop
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.19041.1"
    User Name DESKTOP-KJL82QE\dijan
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 16.0 GB
    Available Physical Memory 11.9 GB
    Total Virtual Memory 18.8 GB
    Available Virtual Memory 12.6 GB
    Page File Space 2.88 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled

    - - - Updated - - -

    UPDATE: My PC just crashed and restarted twice in 10 mintues without giving me a blue screen while downloading a League of Legends Update. Screen just goes black and computer restarts.
      My Computer

  2. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    No dumps in the zip file but there should have been 5 of them:

    7/7/2020 10:29:29 PM 1.29 C:\Windows\Minidump\070720-12656-01.dmp
    7/7/2020 8:41:24 PM 1.19 C:\Windows\Minidump\070720-8593-01.dmp
    7/7/2020 8:37:37 PM 2.07 C:\Windows\Minidump\070720-9484-01.dmp
    7/7/2020 7:32:19 PM 1.6 C:\Windows\Minidump\070720-8437-01.dmp
    7/7/2020 7:29:34 PM 1.11 C:\Windows\Minidump\070720-7218-01.dmp

    Looks like the V2 log collector failed:
    Stop-Process : Cannot stop process "powershell (11700)" because of the following error: Access is denied
    At C:\Users\dijan\Downloads\V2 log collector 1.09\resources\logger-module.psm1:1058 char:3
    +         Stop-Process -Force -Id $ProcessObject.Id 2> $null
    +         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
        + CategoryInfo          : CloseError: (System.Diagnostics.Process (powershell):Process) [Stop-Process], 
        + FullyQualifiedErrorId : CouldNotStopProcess,Microsoft.PowerShell.Commands.StopProcessCommand
    Can you copy the minidump files to another location then zip them up and upload here or to a file sharing site like OneDrive or Google Drive and post a link to the zip here?

    Also try running the older DM log collector, see if that runs to completion.
      My Computers

  3. Posts : 32
    Windows 10 H
    Thread Starter

    The old version isnt pasting the folder on my desktop for some reason but here are the files and another scan i did.
      My Computer

  4. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    The Minidumps.zip file is empty.

    The Sysnative zip has 5 mini dumps in it. One of the dumps is a Driver Verifier generated dump.

    *** WARNING: Unable to verify timestamp for HWiNFO64A_150.SYS
    STACK_COMMAND:  .thread ; .cxr ; kb
    FAILURE_BUCKET_ID:  0xc4_2000_VRFK_HWiNFO64A_150!unknown_function
    BUCKET_ID:  0xc4_2000_VRFK_HWiNFO64A_150!unknown_function
    PRIMARY_PROBLEM_CLASS:  0xc4_2000_VRFK_HWiNFO64A_150!unknown_function
    If HWInfo64 is installed, uninstall it.

    Another 7/8 at 16:40 shows: SYSTEM_SERVICE_EXCEPTION (3b)

    ffff918f`f35b60e0  fffff805`8ceb4cb0Unable to load image \SystemRoot\system32\DRIVERS\farflt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for farflt.sys
    The process known as Malwarebytes Anti-Ransomware Protection or Anti-RansomWare SDK belongs to software MBAMFarflt or Malwarebytes Anti-Ransomware version or Anti-RansomWare SDK by Malwarebytes (Malwarebytes Cybersecurity for Home and Business | Malwarebytes).

    Suggest you uninstall Malwarebytes for now to see if things are any better.
      My Computers

  5. Posts : 32
    Windows 10 H
    Thread Starter

    i uninstalled both programs and just got a KMODE_EXCEPTION_NOT_HANDLED blue screen. I will wait to get more blue screens and re-run the Sysnative file grab to get more dump files for you
      My Computer

  6. Posts : 1,867
    Windows 10 Pro 2004 20H1

    I would use the TenForums V2 tool.

    BSOD - Posting Instructions

    Has a couple of extras that Sysnative doesn't.
      My Computer

  7. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    The V2 log collector is not working for him The Sysnative tool is. I'll take what I can get

    Can you try V2 and DM log collectors again anyway, as a test along with the Sysnative tool?
      My Computers

  8. Posts : 32
    Windows 10 H
    Thread Starter

    I tried using the DM collector but it doesn't post to my desktop. Attached are the v2 and sysnative files. I don't know if this is helpful but i received blue screens running these programs. In addition, my computer has started to restart (go black screen and then restart) without blue screens as well. Thanks!
      My Computer

  9. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503

    Looks like V2 worked okay that time.
      My Computers

  10. Posts : 32
    Windows 10 H
    Thread Starter

    Awesome! Let me know if you find anything
      My Computer


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