Having a bunch of random BSOD (most caused by ntsokrnl.exe)

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  1. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #61

    Which hardware components are under warranty?
    Which hardware components are available for swap testing?


    Some hardware testing may be repeated.

    Make sure that images of all steps / tests are posted into this thread:

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums


    Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10


    Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10


    Run HD Tune (free version) (all drives) (perform tests while in safe mode)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan




    Remove both RAM modules and label them.
    Choose one RAM module.
    Test each DIMM.
    Run continuously in safe mode until there is a BSOD.
    Then test the next DIMM.



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer
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  3. djfine101
    Posts : 32
    Windows 10 H
    Thread Starter
       New #62

    I believe all my hardware components should be within the 2/3 years of the manufacturer warranty. I do not have any products available for swamp testing. I will try to run all tests today and get back to you tonight as I will be away for the weekend

    - - - Updated - - -

    CPU update:

    Max temp: 95 C
    Test run-time: 3 Hours 4:45 mintues
    BSOD: None
    Errors: None

    - - - Updated - - -

    Drive update:

    SSD: No errors. Screenshots below

    HHD: Received error while doing error search in safe mode. Not sure if it is related but here's the dump and I will go back and retry the scan

    Mem Dump.zip - Google Drive

    - - - Updated - - -

    Drive update:

    SSD: No errors. Screenshots below

    HHD: Received error while doing error search in safe mode. Not sure if it is related but here's the dump and I will go back and retry the scan

    Mem Dump.zip - Google Drive
      My Computer
    Quote Quote

  4. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #63

    Run Crystal Disk standard edition:
    CrystalDiskInfo – Crystal Dew World
    Post images into the thread.


    Post a share link for C:\windows\memory.dmp

    Code:
    LastWriteTime        Size (MB) FullName             
-------------        --------- --------             
8/27/2020 3:24:08 PM    416.66 C:\Windows\MEMORY.DMP
    Last edited by zbook; 27 Aug 2020 at 15:52.
      My Computer
    Quote Quote

  6. djfine101
    Posts : 32
    Windows 10 H
    Thread Starter
       New #64

    Here is the link in google drive: Mem Dump.zip - Google Drive

    Also, here is the result of my HDD error scan:
    Attachment 294873

    I'm running CrystalDiskInfo now and then will run Furmark after

    - - - Updated - - -

    Ran Furmark for an hour without any BSOD or anomolies

    Max Temp: 76 C

    I'll try the RAM Method next overnight. However, I won't be able to access my computer after tommorw morning until next Wednesday. Hopefully we can find the issue soon.
      My Computer
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  7. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #65

    The crystal disk images displayed scroll bars on the right.
    Please post images of the missed rows.


    Test each DIMM with the same RAM module.
    Last edited by zbook; 28 Aug 2020 at 08:17.
      My Computer
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  8. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #66

    Test each DIMM with the same RAM module.
    DIMM = Dual In-line Memory Module = RAM module

    I think you meant BANK (A1 A2 B1 b2).
      My Computers
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  9. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #67

    https://www.techwalla.com/articles/d...tween-ddr-dimm
      My Computer
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  10. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #68

    djfine101 said:
    I believe all my hardware components should be within the 2/3 years of the manufacturer warranty. I do not have any products available for swamp testing. I will try to run all tests today and get back to you tonight as I will be away for the weekend

    None of the software tests has found the underlying hardware problem(s).

    There are no definitive tests for motherboard or PSU.

    At this time you can:
    a) have the computer serviced at a local computer store
    b) continue testing one DIMM at a time
    c) replace the PSU if no swap is available
      My Computer
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  12. djfine101
    Posts : 32
    Windows 10 H
    Thread Starter
       New #69

    Update: I was away and ran my cpu in safe mode with one RAM for 6 days and didn't recieve a bluescreen. I will now run in normal boot and see if my problem persists. If so. I will take you advice. Thank you

    - - - Updated - - -

    Bad news, had another blue screen after switching back to the normal boot. I will try to see if I can get it serviced. Thanks to both of you for your help and time
      My Computer
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  13. zbook
    Posts : 41,462
    windows 10 professional version 1607 build 14393.969 64 bit
       New #70

    Make a new restore point:

    Create System Restore Point in Windows 10

    Restart Windows driver verifier:


    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    Start with the customized test settings in the TF link.
    Increase the simultaneous customized test settings by 3 - 5 every 30 minutes up to the 19 customized test settings displayed in the Microsoft link.



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer
    Quote Quote

 

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