Having a bunch of random BSOD (most caused by ntsokrnl.exe)

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  1. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503

    The dump is not a Driver Verifier generated dump, but it shows

    BUGCHECK_STR: 0x139

    DSATray.exe 5328 1 8 "C:\Program Files (x86)\Intel\Driver and Support Assistant\DSATray.exe"

    Please uninstall Intel Driver and Support Assistant, see if that makes a difference. It's not a required program.
      My Computers

  2. Posts : 32
    Windows 10 H
    Thread Starter

    Hmm i just got three BSOD back to back after uninstalling so that wasn't this issue. Here are the dumps but not sure if they are going to tell you anything or not:
    File Dump6.zip - Google Drive

    File Dump7.zip - Google Drive
      My Computer

  3. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503

    Driver Verifier is not enabled in any of the dumps so nothing new to look at.

    Need to enable it, then start with Intel drivers then add one or two more drivers every hour or so and see if it catches anything.
      My Computers

  4. Posts : 32
    Windows 10 H
    Thread Starter

    That's weird because I had it running on those two dumps using the intel drivers. But i'll keep trying
      My Computer

  5. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503

    Nope, I just rechecked all 5 dumps from the 23rd and verifier is not running in any of them.
      My Computers

  6. Posts : 32
    Windows 10 H
    Thread Starter

    That's so strange. However, I did recieve a BSOD (IRQL GT ZERO At SYSTEM ERROR) while having driver verfier running on 4 drivers. I have uplaoded the screenshot of the settings and the memory dump. I will continue to add drviers just in case this shows nothing.
    FYI The screenshots are in order for the memory dumps:

    New File Dump.zip - Google Drive

    - - - Updated - - -

    Here's a second BSOD (IRQL) i got:

    New File Dump2.zip - Google Drive
      My Computer

  7. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503

    When I click on File Dump.zip or File Dump2.zip I get this:

    Attachment 289456

    The 7/24 11:44 dump shows
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arg1: 00007ff8d71cae14, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: ffffb00a004a7b80, 0

    but it's not a DV triggered dump, it does not call out a specific driver as the cause.
    Neither of the other two dumps in the set, 9:51 and 9:52 are DV enabled.

    I'm going to see if I can get some of the other BSOD folks to take a look at this.
      My Computers

  8. Posts : 32
    Windows 10 H
    Thread Starter

    Ok thank you very much! Also try clicking them again..they should work now
      My Computer

  9. Posts : 13,930
    Windows 10 Pro X64 21H1 19043.1503

    Got them, thanks.

    The 7/24 11:44 MEMORY.DMP indicates CHROME.EXE as the cause.

    BUGCHECK_P1: 7ff8d71cae14
    BUGCHECK_P2: 2
    BUGCHECK_P3: 0
    BUGCHECK_P4: ffffb00a004a7b80
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID:  RAISED_IRQL_FAULT_chrome.exe_VRF_nt!KiSystemServiceExitPico
    BUCKET_ID:  RAISED_IRQL_FAULT_chrome.exe_VRF_nt!KiSystemServiceExitPico
    PRIMARY_PROBLEM_CLASS:  RAISED_IRQL_FAULT_chrome.exe_VRF_nt!KiSystemServiceExitPico
    Try turning off Use hardware accelleration, see if that makes a difference.

    Attachment 289461
      My Computers

  10. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit

    The currently installed RAM was not seen on the MSI Qualified Vendor List (QVL).

    Please swap the RAM or replace with modules that are on the QVL.

    If this creates a stable computer then your set.

    If there are more BSOD then additional testing can be performed for CPU, GPU, and drive.
    There are no specific tests for the motherboard.
      My Computer


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