BSOD while playing games

I've seen BIOS bugs cause WHEA bug checks but you're using the latest. In the Cause section of the Microsoft documentation for that bugcheck it's most likely a hardware issue; even possibly memory but I don't recall faulty memory ever being the cause in the posts I've participated in. Driver's can also cause it but I don't see any drivers loading that I recognize as being problematic.

My hunch is that the computer which was returned suffered from the bug you linked but, unfortunately, the replacement has an actual hardware issue. If you haven't already done so, try re-seating the NVMe drive to make sure it's properly installed and held in place with a screw. If that doesn't help, though, then I think there's a fault with some component of the NVMe I/O stack and should be returned.

cwsink said:

I've seen BIOS bugs cause WHEA bug checks but you're using the latest. In the Cause section of the Microsoft documentation for that bugcheck it's most likely a hardware issue; even possibly memory but I don't recall faulty memory ever being the cause in the posts I've participated in. Driver's can also cause it but I don't see any drivers loading that I recognize as being problematic.

My hunch is that the computer which was returned suffered from the bug you linked but, unfortunately, the replacement has an actual hardware issue. If you haven't already done so, try re-seating the NVMe drive to make sure it's properly installed and held in place with a screw. If that doesn't help, though, then I think there's a fault with some component of the NVMe I/O stack and should be returned.

Thanks for reply, what do you mean for NVMe driver? Is it the SSD? and if it's the SSD, why it crash only on some games? I mean if the issue is the ssd why the pc doesn't BSOD always?

Yes, the NVMe drive is an SSD.

My guess would be some games cause the GPU to work harder than others and generate more heat. In a laptop especially, that heat can heat up other components - perhaps the NVMe drive or it's connection to the motherboard. An iffy connection to the motherboard could then expand from the heat to the point of losing a connection, for example. I don't know if that's what's happening but it's plausible.

Alright guys, first of all thanks ALL for the help and the time you spend with my BSOD. Amazon will give me money back and I'll take another laptop. Before I mark the thread as solved, I ask you a thing, just a suggestion (I will close soon the thread for don't go OT) . I've fount two gaming notebook for the same price and same hardware but the first pc has got 120hz display but a 1050 ti and the second has got a 60hz display but a gtx 1650. What do you suggest to me? I can't hide, I'm in love with the 120hz display (I've got the telephone with 120hz) but on the other side I've got a better GPU