BSOD while playing games

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  1. Posts : 221
    Windows 10 Home 21H2
       #41

    Okay, it's impossible that components from the old system are being used in the new system - which is what I was trying to be sure about.

    - - - Updated - - -

    Have you already tried Western Digital SSD Dashboard to see if there's a firmware update available for your drive?
      My Computer


  2. Posts : 32
    Windows 10
    Thread Starter
       #42

    cwsink said:
    Have you already tried Western Digital SSD Dashboard to see if there's a firmware update available for your drive?
    I didn't know about this program. Btw I check and it's all updated

    - - - Updated - - -

    Fabiushow said:
    I played GTA V and F1 and got NO BSOD. I've tried to play GTA V, pause it, been afk for hours and still no BSOD.
    Again BSOD while playing GTA V and yestarday on Valorant. I've reinstalled GPU drivers through DDU and valorant seems to he fixed but not GTA. So it's not daemon tools etc, it was just a case.
      My Computer


  3. Posts : 14,893
    Windows 10 Pro
       #43

    Just to be safe on the hardware fence, I would suggest some hardware tests. I know some vendors have built-in diagnostic tests in their UEFI/BIOS, HP has something similar.

    Please go to https://www8.hp.com/us/en/campaigns/.../pc-diags.html to download the HP DIagnostics UEFI utility (select pre-boot in the menu) if you don't have the utility yet. Please go to https://support.hp.com/us-en/document/c03467259 for instructions on installing and running the HP Diagnostics UEFI. Expand "Installing HP PC Hardware Diagnostics UEFI" and follow the instructions.

    After you have installed the diagnostics utility, expand "Testing with HP PC Hardware Diagnostics from an external USB device" and follow the instructions to prepare to test.

    Once everything is prepared, choose 'System Tests' and choose 'Extensive Tests'. Note that this test may take a couple of hours to finish.

    You have the option to run the diagnostics utility in Windows, but I would recommend that you run it outside Windows.Running the diagnostics utility in Windows limits the tests' capabilities in testing because of various protection mechanisms that are present in Windows. I realize that this test may be a daunting challenge as it does require a certain degree of computer skills not everybody has. As such, please let me know if you do not want to do this for any reason, also let me know if you have any questions about the process of installing, preparing or running any of the tests the utility provides.
      My Computers


  4. Posts : 32
    Windows 10
    Thread Starter
       #44

    axe0 said:
    Just to be safe on the hardware fence, I would suggest some hardware tests. I know some vendors have built-in diagnostic tests in their UEFI/BIOS, HP has something similar.

    Please go to https://www8.hp.com/us/en/campaigns/.../pc-diags.html to download the HP DIagnostics UEFI utility (select pre-boot in the menu) if you don't have the utility yet. Please go to https://support.hp.com/us-en/document/c03467259 for instructions on installing and running the HP Diagnostics UEFI. Expand "Installing HP PC Hardware Diagnostics UEFI" and follow the instructions.

    After you have installed the diagnostics utility, expand "Testing with HP PC Hardware Diagnostics from an external USB device" and follow the instructions to prepare to test.

    Once everything is prepared, choose 'System Tests' and choose 'Extensive Tests'. Note that this test may take a couple of hours to finish.

    You have the option to run the diagnostics utility in Windows, but I would recommend that you run it outside Windows.Running the diagnostics utility in Windows limits the tests' capabilities in testing because of various protection mechanisms that are present in Windows. I realize that this test may be a daunting challenge as it does require a certain degree of computer skills not everybody has. As such, please let me know if you do not want to do this for any reason, also let me know if you have any questions about the process of installing, preparing or running any of the tests the utility provides.
    Luckily, I'm good with computers, I also repair them, so I have no problem to open my notebook if one day it should happen. That's why it's so frustrating for me not being able to find the cause of BSOD.
      My Computer


  5. Posts : 14,893
    Windows 10 Pro
       #45

    I get your point, but BSOD problems are something entirely different from what most people repairing computers do. Many people repairing computers I have met don't know much about the cryptic messages and meaning of most BSOD crashes, they follow guides which in my opinion are too generic and crappy that talk as if the one who wrote the guide knows about whatever crash they talk about, or worse in general about all crashes.

    It is quite common to be in a situation where people repairing computers see the same BSOD crash again and then think that the previous solution will solve the problem, not realizing that one crash can be caused by different things, and be surprised when the previous solution doesn't work.
      My Computers


  6. Posts : 32
    Windows 10
    Thread Starter
       #46

    axe0 said:
    I get your point, but BSOD problems are something entirely different from what most people repairing computers do. Many people repairing computers I have met don't know much about the cryptic messages and meaning of most BSOD crashes, they follow guides which in my opinion are too generic and crappy that talk as if the one who wrote the guide knows about whatever crash they talk about, or worse in general about all crashes.

    It is quite common to be in a situation where people repairing computers see the same BSOD crash again and then think that the previous solution will solve the problem, not realizing that one crash can be caused by different things, and be surprised when the previous solution doesn't work.
    Absolutely, it's the first time in my life I'm spending months on a problem without any type of success. Anyway, I'm doing the hardware Test, got the results in 4 hours

    - - - Updated - - -

    Just ended the hardware test and got 0 errors. So I think it's definitely a software/driver issue.
      My Computer


  7. Posts : 14,893
    Windows 10 Pro
       #47

    I hate to say this, but although such tests are a very good indicator, there is no 100% guarantee that any of the part isn't the cause.

    Do you by any chance use both GPUs? If you do, please disable the iGPU while troubleshooting. You could also update the Nvidia drivers as new drivers have just been released.
      My Computers


  8. Posts : 32
    Windows 10
    Thread Starter
       #48

    axe0 said:
    I hate to say this, but although such tests are a very good indicator, there is no 100% guarantee that any of the part isn't the cause.

    Do you by any chance use both GPUs? If you do, please disable the iGPU while troubleshooting. You could also update the Nvidia drivers as new drivers have just been released.
    I've update Nvidia driver yesterday. So do you suggest to disable intel GPU? Can I do it?
      My Computer


  9. Posts : 14,893
    Windows 10 Pro
       #49

    I suggest to disable the Intel integrated GPU (iGPU).

    I believe you might be able to disable the iGPU in the BIOS, I didn't find any document from HP that provides instructions to do so and thus I do not know if any such option is actually available in the BIOS. You're likely looking for an option something like 'Hybrid' or 'integrated'.

    If there's no such option in the BIOS, disable the Intel GPU in device manager.
      My Computers


  10. Posts : 32
    Windows 10
    Thread Starter
       #50

    axe0 said:
    I suggest to disable the Intel integrated GPU (iGPU).

    I believe you might be able to disable the iGPU in the BIOS, I didn't find any document from HP that provides instructions to do so and thus I do not know if any such option is actually available in the BIOS. You're likely looking for an option something like 'Hybrid' or 'integrated'.

    If there's no such option in the BIOS, disable the Intel GPU in device manager.
    No, there isn't any option in the BIOS. Btw, should I disable the GPU in the recovery mode? Can I use my pc normally or I get the resolution bugged on the desktop for example?
      My Computer


 

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