USBXHCI.SYS failed BSOD


  1. Posts : 7
    Windows 10 Pro 64-bit
       #1

    USBXHCI.SYS failed BSOD


    I am getting this crash report almost every day now...
    Stop code: KMODE_EXCEPTION_NOT_HANDLED
    What failed: USBXHCI.SYS

    Previously I thought it was an error while using the USB 3.0 ports on the top of my tower/CPU. However, this latest time it crashed the only USB activity is my logi keyboard and mouse (G Hub running and fully updated) using the USB 2.0 ports on the backside, which has never given me issues previously.

    Running Windows 10 Pro Version 1909 (I may have previously posted incorrectly that I was running version 2004).

    Any specific analysis and guidance regarding the attached dump files would be very much appreciated. DESKTOP-9RB5RC0-(2020-06-30_17-41-05).zip
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  2. OldNavyGuy's Avatar
    Posts : 230
    Windows 10 Pro 1909
       #2

    See if there is a setting for xHCI mode setting in the BIOS.

    If so, enable it.
      My Computer


  3. Posts : 7
    Windows 10 Pro 64-bit
    Thread Starter
       #3

    OldNavyGuy said:
    See if there is a setting for xHCI mode setting in the BIOS.

    If so, enable it.
    Under USB config in BIOS settings, only option regarding xHCI is "xHCI hand-off" which is enabled.
      My Computer

  4. zebal's Avatar
    Posts : 157
    Windows 10 Pro x64
       #4

    gb325 said:
    Under USB config in BIOS settings, only option regarding xHCI is "xHCI hand-off" which is enabled.
    Unless you run an older operating system, you don't need this function.
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  5. Posts : 7
    Windows 10 Pro 64-bit
    Thread Starter
       #5

    zebal said:
    Unless you run an older operating system, you don't need this function.
    Meaning I can set it to 'disabled' and it won't cause other issues?

    Is this a fix for what I'm experiencing or just a tip?
      My Computer

  6. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #6

    You're running your memory at 933Mhz? The specs for your board say

    DDR3 1066/1333/1600/1866*/2000*/2133*/2200*/2400*/2600*/2666*/2800*/3000*/3100*/3200*/3300*(*OC) HMz

    Might try one of the supported speeds, 1066/1333/1600/1866
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  7. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #7

    The dump trace (dps) is full of USBXHCI, Wdf01000, ucx01000 and UsbHub3.

    What is the Logitech G Hub? Is it a physical device along with software? Can you remove it and run with the mouse and keyboard plugged directly into the USB 2.0 ports on the back of the system?

    Also see this:

    Code:
    fffff805`1e4a80d8  fffff805`2823b22fUnable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ccad5caddc3a3d35\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
     nvlddmkm+0x7eb22f
    Not sure what caused that, you have the latest driver available, version 451.48.
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  8. zebal's Avatar
    Posts : 157
    Windows 10 Pro x64
       #8

    gb325 said:
    Meaning I can set it to 'disabled' and it won't cause other issues?

    Is this a fix for what I'm experiencing or just a tip?
    Sorry for confusion, that's was just a tip to try out, I don't know if it's related to your problem.
    For more information see bellow link:
    usb - Should I enabled or disable xHCI hand-off in BIOS setup, when running Windows 7? - Super User
      My Computer

  9. axe0's Avatar
    Posts : 14,633
    Windows 10 Pro
       #9

    Ztruker said:
    You're running your memory at 933Mhz? The specs for your board say

    DDR3 1066/1333/1600/1866*/2000*/2133*/2200*/2400*/2600*/2666*/2800*/3000*/3100*/3200*/3300*(*OC) HMz

    Might try one of the supported speeds, 1066/1333/1600/1866
    I suspect 933 can be multiplied so you get 1866Mhz.
      My Computers

  10. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #10

    axe0 said:
    I suspect 933 can be multiplied so you get 1866Mhz.
    I'll take your word for it since I don't understand. I will do some reading on it though so I do understand in the future.
    Thanks
      My Computers


 

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