BSOD when I turned on my PC


  1. asdfguy
    Posts : 5
    Windows 10 64 bit Home
       New #1

    BSOD when I turned on my PC


    I came home from shopping and turned on my custom built desktop PC and it gave me a BSOD. On the screen it said "system thread exception not handled". This only happened once


    Attachment 42119


    System Spec

    Computer type: PC/DesktopSystem
    Manufacturer/Model Number: Custom built
    OS: Windows 10 64 bit Home
    CPU: Intel i7 3770k (not overclocked)
    Motherboard: ASUS P8Z77-V
    Memory: Corsair 16GB
    Graphics Card(s): Sapphite AMD HD 7950 (not overclocked)
    NetWork: BT Dual Band Dongle 600
    Sound Card: Built-in Realtek; Driver Version: 6.0.1.7535
    Monitor(s) Displays: Dell S2415H 24 IPS GlossyScreen
    Solid State Drives: Samsung SSD 850 EVO 120GB
    Hard Drive: Western Digital 1TB HDD
    PSU: Be Quiet PurePower 530W semi-modular
    Case: Cooler Master CM 690 II White
    Cooling: Stock Fan
    Keyboard: Logitech Wireless K360
    Mouse: Microsoft Wireless
    Antivirus: Avira Free
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi asdfguy,

    The crash is caused by the BT Dual-Band Wi-Fi Dongle device.
    Please check here for driver updates and make sure it is the most recent.
    Please check your devices manually for driver updates and make sure your software is up to date.
    Code:
    *** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys


3: kd> lmvm bcmwlhigh664
start             end                 module name
fffff801`c4dd0000 fffff801`c4f07000   bcmwlhigh664 T (no symbols)           
    Loaded symbol image file: bcmwlhigh664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
    Image name: bcmwlhigh664.sys
    Timestamp:        Tue Apr 19 09:13:08 2011 (4DAD3604)
    CheckSum:         001369BC
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers
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  4. asdfguy
    Posts : 5
    Windows 10 64 bit Home
    Thread Starter
       New #3

    Hey axe0. Thank you so much for taking the time to help with.

    I suspected it's the BT Wireless adaptor. When my PC restarted from BSOD, the Wireless Adaptor was disable with Windows. Sadly, I looked for new version of the driver for Windows 10 and there weren't any -- only Windows 8. Shame, it looks like I need to get a new wireless adaptor.
      My Computer
    Quote Quote

  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Please check for drivers that are less then 4 years old.
    With these kind of devices, it is strongly recommended to use the most recent drivers.
      My Computers
    Quote Quote

 

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