Blue Screen Errors post Wireless Adapter Install

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  1. Posts : 9
    Windows 10 Pro 21H2
       #1

    Blue Screen Errors post Wireless Adapter Install


    Hello everyone I'm new here. Got a constant blue screen issue after installing a new ASUS PCE-AC55BT Dual Band PCIE wireless adapter. I've had several screens come up with different stop codes almost everytime. I've included screenshots below. Log file attached as well. I'm using Windows 10 Pro 64bit ver. 1909 Attachment 285750Attachment 285751Attachment 285752Attachment 285753Attachment 285754
      My Computer


  2. Posts : 1,479
    Windows 8.1 Enterprise x64
       #2

    Update BIOS to version 5.80 - ASRock > AB350 Pro4
    Install AMD Chipset drivers - https://www.amd.com/en/support/chips...ocket-am4/b350
      My Computer


  3. Posts : 9
    Windows 10 Pro 21H2
    Thread Starter
       #3

    MrPepka said:
    Update BIOS to version 5.80 - ASRock > AB350 Pro4
    Install AMD Chipset drivers - https://www.amd.com/en/support/chips...ocket-am4/b350
    Right on, thanks MrPepka. I just updated all the AMD chipset and VGA drivers and I updated to Bios ver. 5.40 first as that's what AsRock said to do if original version is below P5.40. Should I go ahead and update BIOS again to P5.80 now or wait to see if my problem comes back?
      My Computer


  4. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Did the ASUS PCE-AC55BT Dual Band PCIE wireless adapter come with a driver? Did you install it?
    I don't see it in any of the data the V2 log collected. What I do see is:

    Name [00000001] 802.11n USB Wireless LAN Card
    Name [00000002] Realtek PCIe GbE Family Controller
    Name [00000014] Intel(R) Dual Band Wireless-AC 8260

    Open Device Manager, expand Network Adapters and copy and paste that window image here please (Press Alt+Print Screen to capture the window then Ctrl+V to paste into a post here in this thread): Should look something like this:

    Attachment 285808

    Also run V2 log collector again and post the zip file here as well.

    Thanks
      My Computers


  5. Posts : 9
    Windows 10 Pro 21H2
    Thread Starter
       #5

    Ztruker said:
    Did the ASUS PCE-AC55BT Dual Band PCIE wireless adapter come with a driver? Did you install it?
    I don't see it in any of the data the V2 log collected. What I do see is:

    Name [00000001] 802.11n USB Wireless LAN Card
    Name [00000002] Realtek PCIe GbE Family Controller
    Name [00000014] Intel(R) Dual Band Wireless-AC 8260

    Open Device Manager, expand Network Adapters and copy and paste that window image here please (Press Alt+Print Screen to capture the window then Ctrl+V to paste into a post here in this thread): Should look something like this:

    Attachment 285808

    Also run V2 log collector again and post the zip file here as well.

    Thanks
    The Asus card did have a cd with it , its in my cd drive (which is old) which apparently isn't working now. The drive tray refuses to eject now. Device Manager shows its there. I believe I did run the Support CD when installing the card. I did try to upload updated drivers for the card through the Device Manager. Screenshot of CD drive here. Attachment 285831Attachment 285839
      My Computer


  6. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #6

    I don't see the ASUS PCE-AC55BT Dual Band PCIE wireless adapter in Device Manager. Which one do you think it is?
      My Computers


  7. Posts : 9
    Windows 10 Pro 21H2
    Thread Starter
       #7

    Ztruker said:
    I don't see the ASUS PCE-AC55BT Dual Band PCIE wireless adapter in Device Manager. Which one do you think it is?
    Ok so far as it appears it must be labled in Device Manger as Intel Dual Band Wireless- AC 8260. Not sure why it's not showing the serial number of what's on the box. This has to be my new network wireless card I just installed. My old one was a cheap usbTenda brand that I had bought back in Dec. 2 of '18 and its been detached. Attachment 285843
      My Computer


  8. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #8

    I think you're right. I downloaded the driver from ASUS and some of the files contain Intel in them, like: Intel Wireless WiFi Link Adapters

    They do have a driver for it from 2017/05/05. I'd suggest uninstalling the current driver which is from Microsoft and download and install the one from ASUS.

    PCE-AC55BT B1

    Attachment 285848

    Once you've done that, Disable Automatic Driver Downloads on Windows 10

    1. Right click the Start button and select Control Panel.
    2. Make your way to System and Security.
    3. Click System.
    4. Click Advanced system settings from the left sidebar.
    5. Select the Hardware tab.
    6. Press the Device Installation Settings button.
    7. Choose No, and then press the Save Changes button.
      My Computers


  9. Posts : 9
    Windows 10 Pro 21H2
    Thread Starter
       #9

    Ztruker said:
    I think you're right. I downloaded the driver from ASUS and some of the files contain Intel in them, like: Intel Wireless WiFi Link Adapters

    They do have a driver for it from 2017/05/05. I'd suggest uninstalling the current driver which is from Microsoft and download and install the one from ASUS.

    PCE-AC55BT B1

    Attachment 285848

    Once you've done that, Disable Automatic Driver Downloads on Windows 10

    1. Right click the Start button and select Control Panel.
    2. Make your way to System and Security.
    3. Click System.
    4. Click Advanced system settings from the left sidebar.
    5. Select the Hardware tab.
    6. Press the Device Installation Settings button.
    7. Choose No, and then press the Save Changes button.
    So all I need to do is "Roll back" the driver from Device Manger then DL and install the Asus driver even though it appears to be older?

    Attachment 285852

    - - - Updated - - -

    Ok I uninstalled the driver or rolled it back. And found my Asus support cd and reloaded the drivers from that. Did a new vlog. I also downloaded the Asus driver from the website but haven't installed it yet. Should I still download that driver from ASUS driver page?

    - - - Updated - - -

    Just had a BSOD after nothing all day since upgrading the bios and AMD drivers and installing driver from ASUS website. I'm back to what I started with when I first installed the network card and the cd. It seems as though there's a issue with the ASUS driver. I also tried repairing the driver installation but I'm not sure that did anything. Attachment 285861
    Last edited by Arcman82; 29 Jun 2020 at 19:42.
      My Computer


  10. Posts : 13,934
    Windows 10 Pro X64 21H1 19043.1503
       #10

    Did you Disable Automatic Driver Downloads on Windows 10 as I showed. If not you would end up right back where you started.
      My Computers


 

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