System Service Exception


  1. Nikilet
    Posts : 274
    Windows 10
       New #1

    System Service Exception


    Windows 10 build 1909

    I have had this BSOD on a kind of regular basis ever since Dell worked on my computer remotely to fix their Dell Support Assist app.

    I don't know what I am doing wrong on this screenshot. I have rotated it but it won't stay that way. What it says is:

    Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
    For more information about this issue and possible fixes, visit:
    https://www.windows.com/stopcode. If you call a support person give them this info: Stop code: System_Service_Exception.
    What failed? tcpip.sys

    I want to add that it never completes the restart. When I get to the point where I have the big, white Dell logo on the black screen it just sits there, so when I reach that point I force a restart. It seems to be happening more frequently because it just happened two days ago and now again tonight.

    I hesitate to have them work on it again. I hope someone here can offer me some help. Thank you.
      My Computers
    Quote Quote

  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    I see you downloaded the V2 log collector zip file, and then attached it.

    Please extract the V2 log collector, then open the shortcut to run the V2 log collector.
    See BSOD - Posting Instructions
      My Computers
    Quote Quote

  4. Nikilet
    Posts : 274
    Windows 10
    Thread Starter
       New #3

    Sorry. I had already extracted it and ran it but attached the wrong folder. I am attaching the correct one.
    axe0 said:
    I see you downloaded the V2 log collector zip file, and then attached it.

    Please extract the V2 log collector, then open the shortcut to run the V2 log collector.
    See BSOD - Posting Instructions
      My Computers
    Quote Quote

  6. OldNavyGuy
    Posts : 1,862
    Windows 10 Pro 2004 20H1
       New #4

    Attachment 285471
      My Computer
    Quote Quote

  7. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #5

    The 6/26 dump shows a problem with mwac.sys which belongs to malwarebytes MBAMWebProtection.

    I suggest you uninstall malwarebytes and see if the problem goes away. If that resolves the problem, post in the Malwarebytes forum, follow their instructions for reporting problems there.

    Edit: I also see this:
    Code:
    ffff8188`ceffdbc8  fffff807`8d33a5e5Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Qcamain10x64.sys
 Qcamain10x64+0x13a5e5
    Driver Description: Qualcomm Atheros Extensible Wireless LAN device driver
    Driver Update Site:
    Download - Page not found – Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket – support.killernetworking.com

    See if you can find an updated driver for your Qualcomm QCA9377 802.11ac Wireless Adapter.
      My Computers
    Quote Quote

  8. Nikilet
    Posts : 274
    Windows 10
    Thread Starter
       New #6

    Thanks to everyone for the help here.
    I would have no idea where to look or how to select the correct driver if I did find something. Drivers are something I stay away from messing with on my own.

    I will go to MBAM forum and post there.

    I'm confused about why you posted Driver Update Site:
    Download - Page not found – Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket – support.killernetworking.com



    Ztruker said:
    The 6/26 dump shows a problem with mwac.sys which belongs to malwarebytes MBAMWebProtection.

    I suggest you uninstall malwarebytes and see if the problem goes away. If that resolves the problem, post in the Malwarebytes forum, follow their instructions for reporting problems there.

    Edit: I also see this:
    Code:
    ffff8188`ceffdbc8  fffff807`8d33a5e5Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Qcamain10x64.sys
 Qcamain10x64+0x13a5e5
    Driver Description: Qualcomm Atheros Extensible Wireless LAN device driver
    Driver Update Site:
    Download - Page not found – Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket – support.killernetworking.com

    See if you can find an updated driver for your Qualcomm QCA9377 802.11ac Wireless Adapter.
      My Computers
    Quote Quote

  9. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #7

    You have a Qualcomm QCA9377 802.11ac Wireless Adapter. Looks like you have the latest driver available from 8/8/2019.
      My Computers
    Quote Quote

  10. axe0
    Posts : 14,903
    Windows 10 Pro
       New #8

    Emsisoft appears to be installed. Even though Malwarebytes officially is able to run alongside most AV solutions, there's always a possibility of a conflict.

    Reinstall Malwarebytes or Emsisoft, that may resolve it.
    Code:
    ffffa20a`e5e46230  fffff804`84c51b90 fwpkclnt!WfpEventTraceHandle <PERF> (fwpkclnt+0x41b90)
ffffa20a`e5e46238  fffff804`9b9e0000 mwac
ffffa20a`e5e46240  fffff804`9b9fd984 mwac+0x1d984
ffffa20a`e5e46248  fffff804`9b9e0000 mwac
ffffa20a`e5e46250  fffff804`9b9fd48c mwac+0x1d48c
ffffa20a`e5e46258  fffff804`9b9e0000 mwac
ffffa20a`e5e46260  fffff804`9b9fd5c4 mwac+0x1d5c4
ffffa20a`e5e46268  fffff804`7de00000 nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)
ffffa20a`e5e46270  fffff804`7e3172dc nt!Ports <PERF> (nt+0x5172dc)
ffffa20a`e5e46278  fffff804`7de00000 nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)
ffffa20a`e5e46280  fffff804`7e3411f8 nt!Ports <PERF> (nt+0x5411f8)
ffffa20a`e5e46288  fffff804`84a7e6d8 tcpip!AlePostProcessClassify+0x48
ffffa20a`e5e46298  fffff804`7de8e166 nt!KdTrap+0x22
ffffa20a`e5e462d8  fffff804`7de8ddee nt!KiDispatchException+0x16e
ffffa20a`e5e46328  fffff804`7dea1d1d nt!ExAcquirePushLockSharedEx+0xed
ffffa20a`e5e463b8  fffff804`902721d0 eppwfp+0x21d0
ffffa20a`e5e46408  fffff804`84a7e6d7 tcpip!AlePostProcessClassify+0x47
ffffa20a`e5e46418  fffff804`94e56b38 cldflt!HsmpGetStreamContext+0x30

0: kd> lmvm eppwfp
Browse full module list
start             end                 module name
fffff804`90270000 fffff804`90292000   eppwfp   T (no symbols)           
    Loaded symbol image file: eppwfp.sys
    Image path: \??\C:\Program Files\Emsisoft Anti-Malware\eppwfp.sys
    Image name: eppwfp.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Apr  1 02:07:48 2020 (5E83DB54)
    CheckSum:         0001FD51
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
      My Computers
    Quote Quote

  12. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #9

    Missed that, definitely installed: Emsisoft Anti-Malware 18.8.1.8923 Emsisoft Ltd. 20180914

    If twas me I would uninstall it and see how things go. Windows Defender has better rankings.
      My Computers
    Quote Quote

 

  Related Discussions
System Service Exception
in BSOD Crashes and Debugging

Hi, I have been getting lots of BSOD recently and I think its due to the HID-Complaint headset driver but I can't seem to find the exact problem. I have uploaded the log file from the V2 Log checker listed in the stickied thread. 285278 ...
BSOD : System Service Exception
in BSOD Crashes and Debugging

Hi, Recently, my HP laptop is having BSOD: system service exception issue over the past few weeks after windows updates and when watching youtube. Laptop specs: I5-5200U MOTHERBOARD: hp2337 BIOS: F.32
Hello, my computer has been acting up recently, going into BSOD loops on restart. I tried system restoring but was unable due to errors. I tried re-installing windows and it continued to bsod loop after install. I let the computer be off for a while...
Wdf01000.sys system.service.exception
in BSOD Crashes and Debugging

Hello, I have a MSI Ge70 pro apache with an operating system windows 10, after deleting malware with the ZHPcleaner software and restart my computer, I found myself in front of a blue screen which after analysis to restart the computer to have the...
System service exception
in BSOD Crashes and Debugging

This happens when I exited a game while running Chrome and playing a video at the same time. 56384.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

 © Designer Media Ltd
All times are GMT -5. The time now is 02:21.
Find Us




Windows 10 Forums