System Service Exception


  1. Posts : 268
    Windows 10
       #1

    System Service Exception


    Windows 10 build 1909

    I have had this BSOD on a kind of regular basis ever since Dell worked on my computer remotely to fix their Dell Support Assist app.

    I don't know what I am doing wrong on this screenshot. I have rotated it but it won't stay that way. What it says is:

    Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
    For more information about this issue and possible fixes, visit:
    https://www.windows.com/stopcode. If you call a support person give them this info: Stop code: System_Service_Exception.
    What failed? tcpip.sys

    I want to add that it never completes the restart. When I get to the point where I have the big, white Dell logo on the black screen it just sits there, so when I reach that point I force a restart. It seems to be happening more frequently because it just happened two days ago and now again tonight.

    I hesitate to have them work on it again. I hope someone here can offer me some help. Thank you.
    Attached Thumbnails Attached Thumbnails System Service Exception-bsod-screenshot.jpg  
    System Service Exception Attached Files
      My Computers

  2. axe0's Avatar
    Posts : 14,628
    Windows 10 Pro
       #2

    I see you downloaded the V2 log collector zip file, and then attached it.

    Please extract the V2 log collector, then open the shortcut to run the V2 log collector.
    See BSOD - Posting Instructions
      My Computers


  3. Posts : 268
    Windows 10
    Thread Starter
       #3

    Sorry. I had already extracted it and ran it but attached the wrong folder. I am attaching the correct one.
    axe0 said:
    I see you downloaded the V2 log collector zip file, and then attached it.

    Please extract the V2 log collector, then open the shortcut to run the V2 log collector.
    See BSOD - Posting Instructions
    System Service Exception Attached Files
      My Computers

  4. OldNavyGuy's Avatar
    Posts : 229
    Windows 10 Pro 1909
       #4

    System Service Exception-bsod-screenshot2.jpg
      My Computer

  5. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #5

    The 6/26 dump shows a problem with mwac.sys which belongs to malwarebytes MBAMWebProtection.

    I suggest you uninstall malwarebytes and see if the problem goes away. If that resolves the problem, post in the Malwarebytes forum, follow their instructions for reporting problems there.

    Edit: I also see this:
    Code:
    ffff8188`ceffdbc8  fffff807`8d33a5e5Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Qcamain10x64.sys
     Qcamain10x64+0x13a5e5
    Driver Description: Qualcomm Atheros Extensible Wireless LAN device driver
    Driver Update Site:
    Download - Page not found – Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket – support.killernetworking.com

    See if you can find an updated driver for your Qualcomm QCA9377 802.11ac Wireless Adapter.
      My Computers


  6. Posts : 268
    Windows 10
    Thread Starter
       #6

    Thanks to everyone for the help here.
    I would have no idea where to look or how to select the correct driver if I did find something. Drivers are something I stay away from messing with on my own.

    I will go to MBAM forum and post there.

    I'm confused about why you posted Driver Update Site:
    Download - Page not found Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket support.killernetworking.com



    Ztruker said:
    The 6/26 dump shows a problem with mwac.sys which belongs to malwarebytes MBAMWebProtection.

    I suggest you uninstall malwarebytes and see if the problem goes away. If that resolves the problem, post in the Malwarebytes forum, follow their instructions for reporting problems there.

    Edit: I also see this:
    Code:
    ffff8188`ceffdbc8  fffff807`8d33a5e5Unable to load image \SystemRoot\System32\drivers\Qcamain10x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Qcamain10x64.sys
     Qcamain10x64+0x13a5e5
    Driver Description: Qualcomm Atheros Extensible Wireless LAN device driver
    Driver Update Site:
    Download - Page not found Killer Networking | Killernetworking | Killer Control Center
    Support - Submit A Ticket support.killernetworking.com

    See if you can find an updated driver for your Qualcomm QCA9377 802.11ac Wireless Adapter.
      My Computers


  7. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #7

    You have a Qualcomm QCA9377 802.11ac Wireless Adapter. Looks like you have the latest driver available from 8/8/2019.
      My Computers

  8. axe0's Avatar
    Posts : 14,628
    Windows 10 Pro
       #8

    Emsisoft appears to be installed. Even though Malwarebytes officially is able to run alongside most AV solutions, there's always a possibility of a conflict.

    Reinstall Malwarebytes or Emsisoft, that may resolve it.
    Code:
    ffffa20a`e5e46230  fffff804`84c51b90 fwpkclnt!WfpEventTraceHandle <PERF> (fwpkclnt+0x41b90)
    ffffa20a`e5e46238  fffff804`9b9e0000 mwac
    ffffa20a`e5e46240  fffff804`9b9fd984 mwac+0x1d984
    ffffa20a`e5e46248  fffff804`9b9e0000 mwac
    ffffa20a`e5e46250  fffff804`9b9fd48c mwac+0x1d48c
    ffffa20a`e5e46258  fffff804`9b9e0000 mwac
    ffffa20a`e5e46260  fffff804`9b9fd5c4 mwac+0x1d5c4
    ffffa20a`e5e46268  fffff804`7de00000 nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)
    ffffa20a`e5e46270  fffff804`7e3172dc nt!Ports <PERF> (nt+0x5172dc)
    ffffa20a`e5e46278  fffff804`7de00000 nt!SeConvertSecurityDescriptorToStringSecurityDescriptor <PERF> (nt+0x0)
    ffffa20a`e5e46280  fffff804`7e3411f8 nt!Ports <PERF> (nt+0x5411f8)
    ffffa20a`e5e46288  fffff804`84a7e6d8 tcpip!AlePostProcessClassify+0x48
    ffffa20a`e5e46298  fffff804`7de8e166 nt!KdTrap+0x22
    ffffa20a`e5e462d8  fffff804`7de8ddee nt!KiDispatchException+0x16e
    ffffa20a`e5e46328  fffff804`7dea1d1d nt!ExAcquirePushLockSharedEx+0xed
    ffffa20a`e5e463b8  fffff804`902721d0 eppwfp+0x21d0
    ffffa20a`e5e46408  fffff804`84a7e6d7 tcpip!AlePostProcessClassify+0x47
    ffffa20a`e5e46418  fffff804`94e56b38 cldflt!HsmpGetStreamContext+0x30
    
    0: kd> lmvm eppwfp
    Browse full module list
    start             end                 module name
    fffff804`90270000 fffff804`90292000   eppwfp   T (no symbols)           
        Loaded symbol image file: eppwfp.sys
        Image path: \??\C:\Program Files\Emsisoft Anti-Malware\eppwfp.sys
        Image name: eppwfp.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Apr  1 02:07:48 2020 (5E83DB54)
        CheckSum:         0001FD51
        ImageSize:        00022000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
      My Computers

  9. Ztruker's Avatar
    Posts : 10,638
    Windows 10 Pro X64 2004 19041.331
       #9

    Missed that, definitely installed: Emsisoft Anti-Malware 18.8.1.8923 Emsisoft Ltd. 20180914

    If twas me I would uninstall it and see how things go. Windows Defender has better rankings.
      My Computers


 

Related Threads
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:37.
Find Us




Windows 10 Forums