System Service Exception

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  1. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #21

    Sorry nothing useful, the inf file is supposed to be there but it isn't.

    However you still have ASUS programs installed, and one that looks like it could be related to this driver is:
    ASUS GLCKIO2 Driver

    Go to "programs and features" in control panel and uninstall "ASUS GLCKIO2 Driver"
    If this does not work, try uninstalling other asus programs.
      My Computer


  2. Posts : 20
    Windows 10
    Thread Starter
       #22

    No worries.

    Is there a way to view the drivers installed as I can only see these:Attachment 285431

    PS. My graphics driver just crashed, I take it this is just side effects of the faulty driver?
      My Computer


  3. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #23

    That's strange, but it could be "OEM Application profile"
    OEM here simply means stuff that is supplied by manufacturer, however I'm not sure why would asus tools/drivers be packed inside AMD installer.

    But it makes sense with your drivers log which lists following drivers that have similar name to trouble driver:

    C:\Windows\System32\DriverStore\FileRepository\amdgpio2.inf_amd64_808fe94735c4c6b3\amdgpio2.inf
    C:\Windows\System32\DriverStore\FileRepository\amdgpio2.inf_amd64_26fd146b41c45ce2\amdgpio2.inf
    C:\Windows\System32\DriverStore\FileRepository\amdgpio2.inf_amd64_b4c27d0f7e7603bc\amdgpio2.inf

    Please upload inf files from above 3 locations just to confirm.

    What Does The "Application Profiles" Option Do? : Amd

    I don't know where else to look for.
      My Computer


  4. Posts : 20
    Windows 10
    Thread Starter
       #24

    I've been round in circles over the last week trying to figure it out. Been through multiple OS resets and uninstalling software to no avail. I have attached the files you requested.
      My Computer


  5. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #25

    No these inf files do not represent the trouble driver unfortunately :/

    I'm clueless on what need to be uninstalled, but nothing bad should happen if you uninstall "OEM Application Profile",
    you can reinstall it back later if it turns out this doesn't remove the driver that the driver verifier detects.
      My Computer


  6. Posts : 20
    Windows 10
    Thread Starter
       #26

    I uninstalled the program and still received the same BSOD. The driver is still listed in the verifier options but I have no clue where it's installed...
    Attachment 285447

    At what point do you start thinking the hardware may be at fault? (If that's even an option for this error)

    As always I have attached the logs and thank you for your time.
      My Computer


  7. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #27

    You can try go to:
    C:\Windows\System32\DriverStore\FileRepository

    Enter into search box "asio2.sys" and search,
    if found right click asio2.sys which is the driver, and see who is publisher and what is file description.

    At what point do you start thinking the hardware may be at fault?
    Hardware failure errors are different, do not point to driver or very random driver errors, your dumps point all to same driver.

    Alternatively search also in C:\Windows\System32
      My Computer


  8. Posts : 20
    Windows 10
    Thread Starter
       #28

    I searched the folder you suggested and no results were found. I then searched "Asus" and the only thing that appeared was "AsusLiveUpdateDeEncrypt.dll".

    Edit: Nevermind, I just saw the last part of your post. I searched the whole of System32 folder and the file was located at "C:\Windows\System32\drivers\AsIO2.sys"

    ASUSTeK Computer is on the signature list for the driver and there is no metadata on it apart from size and date modified.
      My Computer


  9. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #29

    In device manager, you can double click each device to open properties, click on "Driver" tab to see if currently select device is run by ASUS driver, if not go to next device...

    Once you find the device, in "Driver" tab click on "Driver details", this window will show you the drivers "sys" files.
    If you see "C:\Windows\System32\drivers\AsIO2.sys" then this is the device that uses this driver.
      My Computer


  10. Posts : 20
    Windows 10
    Thread Starter
       #30

    There is no devices listed as Asus... lol. I have now reset my PC and will systematically reinstall programs until I get to the one which is causing this issue. I'm hoping the original issue I posted here for was solved by installing razer drivers from the link provided, so the HID-Compliant headset shouldn't be crashing me anymore. I will report back in 24 hours (or next crash) and let you know what the program was in case you get any future cases like this.

    Thank you for your continued help.

    - - - Updated - - -

    I have installed the razer drivers however I am still getting this issue:
    Attachment 285523Attachment 285524

    It, or something, is causing a lot of performance issues with windows itself and any application open.

    This is what is installed: Attachment 285525
      My Computer


 

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