System Service Exception

Page 2 of 5 FirstFirst 1234 ... LastLast

  1. Posts : 20
    Windows 10
    Thread Starter
       #11

    Before being able to attempt to download the drivers my PC abruptly crashed with Win32kbase.sys error. I have run sfc /scannow in cmd and it came back with no corrupt windows files. I have attached the logs.
      My Computer


  2. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #12

    What about "Realtek Asio Component"?
    It must be either updated or reinstalled.
    And if that doesn't work then removed completely.

    Your logs show the driver is still there and likely causing random crashes.
      My Computer


  3. Posts : 20
    Windows 10
    Thread Starter
       #13

    I uninstalled all occurrences of Realtek listed in "Add or Remove Program". I then reenabled the driver verifier again and got the same issue. Have I not properly removed realtek or is it another issue now? Log is attached.
    Thanks for the help.
      My Computer


  4. Posts : 1,473
    Windows 8.1 Enterprise x64
       #14

    Do you still have any Asus program (e.g. ROG Live Service)? If so, uninstall it
      My Computer


  5. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #15

    The driver caught is:

    Driver: AsIO2.sys
    Date: 09/04/2019
    Description: Asusgio2

    Which is it looks like one of the audio drivers.

    You may need to show hidden devices in device manager (Click on "View" to show hidden deivces)
    Then locate this driver and uninstall it.

    You have a lot of asus software on your PC, including asus update assistant, while not relevant to your problem these programs are usually called "Bloatware", and most people avoid having bloatware on their computers.

    Try identify which asus package installs this driver and remove it.

    AsIO2.sys Windows process - What is it?
    Software bloat - Wikipedia
      My Computer


  6. Posts : 20
    Windows 10
    Thread Starter
       #16

    I have gone through anything linked to Asus, ROG, and Aura and removed all frameworks and programs that were installed. I then looked through the device manager to see if I can find any hidden drivers but I don't believe any of them are using AsI02(Is that a definite way to check?). I have once again uploaded the log of the most recent AsI02 BSOD incase it helps. Sorry if I'm being stupid here.
    Attachment 285420
      My Computer


  7. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #17

    Please follow bellow steps to share drivers info:

    1. Right click on Windows button and click on "Windows PowerShell (Admin)"
    2. copy/paste all of the bellow code at once and right click into console then hit enter

    Code:
    Get-WindowsDriver -Online -All | ? ProviderName -ne Microsoft |
    select Driver, Version, DriverSignature, OriginalFileName, ClassName, ProviderName, Date > C:\drivers.txt
    3. Wait few seconds, this will create a file called "drivers.txt" in your C drive
    4. Zip up the file and attach to your new reply
      My Computer


  8. Posts : 20
    Windows 10
    Thread Starter
       #18

    Driver list is attached,

    Thanks.
      My Computer


  9. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #19

    I'm not sure if this will give what we are looking for but there are 2 ASUS drivers in the list,
    please zip and upload following 2 files:

    C:\Windows\System32\DriverStore\FileRepository\rogms.inf_amd64_8fae63689d328f2a\rogms.inf
    C:\Windows\System32\DriverStore\FileRepository\rogkb.inf_amd64_1abec25fd9a6131c\rogkb.inf
      My Computer


  10. Posts : 20
    Windows 10
    Thread Starter
       #20

    Attached the two files,

    Thanks.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:57.
Find Us




Windows 10 Forums