PC freezes while not gaming

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  1. Posts : 3
    Windows 10
       #1

    PC freezes while not gaming


    Hi all,

    Been having PC freezes for a few weeks now, almost every day. It only happens while I'm NOT gaming, however. I can play hours of intense games without a freeze. But usually when I'm watching Youtube or browsing, I'll get a complete desktop, mouse, keyboard freeze and then reset (no BSOD) within around an hour at near-idle activity.

    I've tried the following with no issues or crashes:

    DISM/SFC
    Furmark
    HCI memtest (to 750%)
    Mersenne
    CrystalDisk
    Update all drivers I can think of, including chipset and BIOS

    Thanks!
    Matt
      My Computer


  2. Posts : 16,173
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #2

    Hello @matt514,

    Welcome to TenForums!

    Can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

    [1] Goto this TenForums link => Batch Scripts / Programs.
    [2] Goto the heading Find ANY Problem Devices . . .
    [3] Download and Run the .bat file.

    If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

    [4] Upload the results [ if any ] => How to Upload and Post Screenshots and Files at Ten Forums.

    I hope this helps!
      My Computer


  3. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #3

    Paul, you can look at the msinfo32 in the msinfo32.nfo file in the zip file uploaded and see there are no problem devices. No need to download or run that particular bat file3.
      My Computers


  4. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #4

    There is a dump in the zip from the 15th. Old but maybe it's useful. It indicates a problem with the Nvidia driver:
    Code:
    SYMBOL_NAME:  nvhda64v+3f5d
    MODULE_NAME: nvhda64v
    IMAGE_NAME:  nvhda64v.sys
    Code:
    4: kd> lmvm nvhda64v
    Browse full module list
    start             end                 module name
    fffff801`7a870000 fffff801`7a8a8000   nvhda64v T (no symbols)           
        Loaded symbol image file: nvhda64v.sys
        Image path: \SystemRoot\system32\drivers\nvhda64v.sys
        Image name: nvhda64v.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Feb 19 01:55:13 2020 (5E4CDBD1)
        CheckSum:         0003F18B
        ImageSize:        00038000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    You have a NVIDIA GeForce GTX 1080 Ti. The dump says the driver is from Feb 19 2020 but the data in the zip says it's May 14 2020 446.14 . I'm guessing you updated the Nvidia driver sometime after the 6/05 BSOD happened.

    Driver version 451.48 2020/06/24 is now available on the Nvidia web site. Suggest using DDU to uninstall the current driver then download and install the new version, see if that helps.

    Remove and install latest Nvidia drivers:

    Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
    Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Nvidia Graphics and PhysX driver.

    See if that gets rid of the problem.
      My Computers


  5. Posts : 16,173
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #5

    Ztruker said:
    Paul, you can look at the msinfo32 in the msinfo32.nfo file in the zip file uploaded and see there are no problem devices. No need to download or run that particular bat file3.
    The reason I posted that was because for some reason I couldn't open the file so I obviously didn't see that!
      My Computer


  6. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #6

    Did you unzip the zip file first? I always do, some don't and I was able to open it okay.

    Just checked again and it's definitely the one from the zip I'm opening as it says BaseBoard Product ROG STRIX Z370-E GAMING
    which is definitely not my system.

    Just tried opening it from inside the zip and that opened okay also.

    Does assoc return the same as I get from a Command Prompt window?

    C:\Users\ztruk>assoc .nfo
    .nfo=MSInfoFile
      My Computers


  7. Posts : 16,173
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #7

    Hello @Ztruker,

    Very strange. I just downloaded it again and I can open it this time, oh well!
      My Computer


  8. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #8

    Must be the wind direction or phase of the moon or something
      My Computers


  9. Posts : 3
    Windows 10
    Thread Starter
       #9

    Ztruker said:
    There is a dump in the zip from the 15th. Old but maybe it's useful. It indicates a problem with the Nvidia driver:
    Code:
    SYMBOL_NAME:  nvhda64v+3f5d
    MODULE_NAME: nvhda64v
    IMAGE_NAME:  nvhda64v.sys
    Code:
    4: kd> lmvm nvhda64v
    Browse full module list
    start             end                 module name
    fffff801`7a870000 fffff801`7a8a8000   nvhda64v T (no symbols)           
        Loaded symbol image file: nvhda64v.sys
        Image path: \SystemRoot\system32\drivers\nvhda64v.sys
        Image name: nvhda64v.sys
        Browse all global symbols  functions  data
        Timestamp:        Wed Feb 19 01:55:13 2020 (5E4CDBD1)
        CheckSum:         0003F18B
        ImageSize:        00038000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    You have a NVIDIA GeForce GTX 1080 Ti. The dump says the driver is from Feb 19 2020 but the data in the zip says it's May 14 2020 446.14 . I'm guessing you updated the Nvidia driver sometime after the 6/05 BSOD happened.

    Driver version 451.48 2020/06/24 is now available on the Nvidia web site. Suggest using DDU to uninstall the current driver then download and install the new version, see if that helps.

    Remove and install latest Nvidia drivers:

    Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
    Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Nvidia Graphics and PhysX driver.

    See if that gets rid of the problem.
    Thanks! I actually checked the latest minidump from two days ago and it was also caused by nvhda64v.sys, so I used DDU and reinstalled with NVcleanstall last night, the exact two you recommended (Nvidia driver and PhysX).

    Although, for some reason, I still see NVIDIA High Definition Audio in the Device manager. I'll see if the freezes go away and if not, I'll try disabling. I don't need HDMI audio.
      My Computer


  10. Posts : 13,960
    Windows 10 Pro X64 21H1 19043.1503
       #10

    That's great. Hope it resolves the problem.
      My Computers


 

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