Faulty Hardware Corrupted Page PowerSpec 1510 - Win 10 Version 2004

  1. Posts : 14
    Win 10 Home

    Faulty Hardware Corrupted Page PowerSpec 1510 - Win 10 Version 2004

    I have been getting a variety of BSOD intermittently since I bought this Clevo manufactured laptop 2 1/2 years ago. Initially I had BSOD every couple of days but switching to Obsidian-PC Updater and getting off the Clevo CCC improved things. The first couple of months this year were practically BSOD free. However, they came back and the frequency has increased over the last 5 weeks. I have had 5 Faulty Hardware Corrupted Page in that time.

    SFC/scannow and "Repair-WindowsImage -Online -RestoreHealth" have not found any issues. It has been a while, but previous memory tests have all come back clean.

    Since the last 5 BSOD have been Faulty Hardware..., I am hoping that I have something consistent enough to diagnose.
      My Computer

  2. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503

    Sorry for the delay. Missed your post and it rolled off to the 2nd page and out of sight.

    Only one dump, from 6/22 at 13:40PM.
    This bugcheck indicates that a single bit error was found in this page.  This is a hardware memory error.
    Arg1: ffffffffc00002c4, virtual address mapping the corrupted page
    Arg2: 0000000000000ccd, physical page number
    Arg3: 000002a584523250, zero
    Arg4: ffff8081ec1fb000, zero
    Looks like you have defective RAM. From the data V2 log collector gathered you have 16GB, 2 8GB DIMMs.
    Location     : ChannelA-DIMM0
    BankLabel    : BANK 0
    Manufacturer : 04CD
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 2400
    Serial       : 00000000
    PartNumber   : F4-2400C16-8GRS     
    ECC          : False
    TypeDetail   : {Synchronous}
    Location     : ChannelB-DIMM0
    BankLabel    : BANK 2
    Manufacturer : 04CD
    MemoryType   : DDR4
    FormFactor   : SODIMM
    Capacity     : 8GB
    Speed        : 2400
    Serial       : 00000000
    PartNumber   : F4-2400C16-8GRS     
    ECC          : False
    TypeDetail   : {Synchronous}
    Since you have DDR4, run memtest86 for 4 passes, twice for a total of 8 and record the results.

    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Any failure indicates defective ram.

    Take a picture when done and post in the forum please.
      My Computers

  3. Posts : 14
    Win 10 Home
    Thread Starter

    No MemTest errors

    Ran 3 sets of 4 tests with 0 errors. Uploading pictures of the results and some older log collector results.
    Attachment 285313Attachment 285314Attachment 285310Attachment 285311Attachment 285312
      My Computer

  4. Posts : 13,959
    Windows 10 Pro X64 21H1 19043.1503

    The RAM is "probably" good, but a more definitive test would be to remove half (8GB) and run for awhile. I don't know what kind of access you have with the PowerSpec 1510 but if it's easy to get to the RAM then please remove one 8GB DIMM and run for awhile to see what happens.

    If it BSODs then swap the installed and removed RAM and run again for awhile. If it still BSODs then install both DIMMs then run driver verifier as that is another possible cause for some of your problems.

    Run Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    If you have questions, see this additional tutorial which may help to clear things up.

    Enable and Disable Driver Verifier in Windows 10

    Looks like two have two drives,

    HGST Travelstar 1TB 7200 RPM 32MB Cache SATA 6.0Gb/s 2.5" and NVMe Samsung SSD 960 250GB.
    Check if the nVME has the latest firmware with Samsung Magician.

    Diagnostics Test

    Run HDTune to

    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.

    Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

    • Check health of drive
    • Check performance of drive

    Run SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc)

    You can also try the various options available with chkdsk.

    Are you doing any over clocking? I see this Laptop has built-in GPU over clocking controls. Please set the GPU to nominal, removing all over clocking and run for awhile to see if that is a possible cause.

    Your Nvidia driver is currently 446.14. The Nvidia web site has 451.48 available. If nothing else helps to this point,

    Remove and install latest Nvidia drivers:

    Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
    Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Nvidia Graphics and PhysX driver.

    See if that gets rid of the problem.
      My Computers


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