Random BSOD's with different error codes

DeadlyChef · 18 Jun 2020

Hello everyone,

I have one PC in the company that constantly reboots itself at completely random times, but often, sometimes as soon as login screen is displayed. Version is 1909.

I have done a clean reinstall of windows 10 PRO numerous times but the issue persists, sometimes starting to get BSOD during the actual install of the OS.

The errors I get range a lot and include:

page_fault_in_nonpaged_area
unexpected_kernel_mode_trap
attempted_execute_of_non_execute_memory
system_service_exception dxgkrnl.sys
irql_not_less_or_equal

and others...

Specs are:

Intel pentium G4400
1 stick of 8gb Crucial 1067mhz ram
ASrock H110M motherboard
IntelHD Graphics 510
120gb Kingston SATA SSD
A DVD-RW optical drive
Realtek high definition audio

I have tried to troubleshoot memory with bootable tools and processor by burning it but no issues detected that way, also tried swapping out mouse/keyboard and monitor (nothing else is attached to it)

One very interesting thing is that when I tried to put Ubuntu linux on it it worked without restarting a single time whole day while doing various tasks.

So because of that I am completely lost as to what is the actual issue here and would appreciate any help.

I have attached the logs made by the tool in the stickied post, it is a clean reinstall made less then 2 hours ago but already got 5-10 reboots

MrPepka · 18 Jun 2020

Update Intel HD Graphics driver - Downloads for Intel(R) HD Graphics 510
Update BIOS - ASRock > H110M-DVS R2.0
Check in Windows Update if there any updates of system

DeadlyChef · 19 Jun 2020

So I have flashed the latest bios and installed the latest Intel HD driver.

It was working fine for a bit but when I started windows update it crashed during install of the update. And it very often crashes during windows update installations.

The BSOD error I got said KMODE_EXCEPTION_NOT_HANDLED

philc43 · 23 Jun 2020

Please provide a new set of logfiles so we can continue to investigate.

DeadlyChef · 24 Jun 2020

I have attached the new log

MrPepka · 24 Jun 2020

Test RAM with memtest86, hci memtest and testmem5 - MemTest86+ - Test RAM MemTest: RAM reliability tester for Windows Overclock.net - An Overclocking Community - View Single Post - NEW!!! DRAM Calculator for Ryzen™ 1.7.3 (overclocking DRAM on AM4) + MEMbench 0.8 (DRAM bench)
Also try to start the computer with only one RAM chip, pin RAM chips into other slots, change RAM chips to other ones and clean the computer from dust

DeadlyChef · 26 Jun 2020

There is only 1 RAM stick inside the PC. I have tried changing it between both ports but the result is the same. The computer is completely dust free, I cleaned it.

Here is an image showing that RAM doesn't have errors in memtest86+ (4 hours running full memory, all tests)

https://i.imgur.com/RaolYpz.jpg

Ztruker · 27 Jun 2020

We recommend running memtest86+ for a minimum of 8 passes.

Warning

MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM.

Note

Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

Take a picture when done and post in the forum please.

DeadlyChef · 30 Jun 2020

So I have downloaded the newer version of memtest86 and let it run for a bit longer then you suggested. Here are the results

Ztruker · 30 Jun 2020

A full memory dump should be available: 19/06/2020 13:57:41 468.72 C:\Windows\MEMORY.DMP

Please copy to another location, zip and upload to a file sharing site like OneDrive or Google Drive then post a link to it here. May not help but worth looking at.

Edit: ALso looks like file system corruption on the c: (SSD) drive:

Code:

Event[1378]:
  Log Name: System
  Source: Microsoft-Windows-Ntfs
  Date: 2020-06-24T11:02:27.542
  Event ID: 98
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-JBEB6JR
  Description: 
Volume C: (\Device\HarddiskVolume4) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.



Event[1379]:
  Log Name: System
  Source: Ntfs
  Date: 2020-06-24T11:02:27.542
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-JBEB6JR
  Description: 
A corruption was discovered in the file system structure on volume C:.

The Master File Table (MFT) contains a cohrrupted file record.  The file reference number is 0x1000000015292.  The name of the file is "\Windows\System32\winevt\Logs\Microsoft-Windows-Wcmsvc0x32Operational.evtx".

Open a Elevated Command Prompt. Type chkdsk c: /r /f and press Enter. When asked if you want to run this on the next boot reply Y then reboot. Let chkdsk run to completion.