Windows 10: VIDEO_SCHEDULER_INTERNAL_ERROR after display wake

  1.    13 Aug 2015 #1

    VIDEO_SCHEDULER_INTERNAL_ERROR after display wake


    Laptop display was turned off i.e. on screen saver, turned it on, after a few minutes screen went black, limited mouse movement and then BSOD. Please see attached minidump information. Any help would be much appreciated.
    Attachment 30989
      My ComputerSystem Spec


  2. Posts : 11,504
    Windows 10 Pro
       30 Aug 2015 #2

    Hi wendelly,

    I'm very sorry for the delay, there aren't many people in this section.
    Are you still requiring help?
    If so, please use the tool again and upload a new zip file.
      My ComputersSystem Spec

  3.    30 Aug 2015 #3

    Attachment 34842
    axe0 said: View Post
    Hi wendelly,

    I'm very sorry for the delay, there aren't many people in this section.
    Are you still requiring help?
    If so, please use the tool again and upload a new zip file.
    Hi there, I am still requiring help and thanks for the offer. Here is a new zip file; ignore the last BSOD. The one on 08/21 or 08/13 is the Video Scheduler error which is quite reproducible.
    Attachment 34842
      My ComputerSystem Spec


  4. Posts : 11,504
    Windows 10 Pro
       30 Aug 2015 #4

    The last BSOD is from ESET antivirus, a .dat file.

    Please check your GPU drivers and make sure they have windows 10 compatible drivers.
    Please read Furmark stress test tutorial carefully, it is a stress test for the GPU.
    The crashes are related to the graphics, this can be due to the drivers or the GPU itself.
      My ComputersSystem Spec

  5.    30 Aug 2015 #5

    axe0 said: View Post
    The last BSOD is from ESET antivirus, a .dat file.

    Please check your GPU drivers and make sure they have windows 10 compatible drivers.
    Please read Furmark stress test tutorial carefully, it is a stress test for the GPU.
    The crashes are related to the graphics, this can be due to the drivers or the GPU itself.
    I am using Windows 10 compatible drivers (Intel HD Graphics 4600 and Nvidia GT 750M). I was using the Intel native HD Graphics 4600 driver but have reverted to the official Dell 4600 driver for this machine to see if this issue goes away. Prior to this, the laptop was very stable on Windows 8.1, did not have BSOD in over 1 year of use.
      My ComputerSystem Spec


  6. Posts : 11,504
    Windows 10 Pro
       30 Aug 2015 #6

    Let me know how it goes
      My ComputersSystem Spec

  7.    25 Sep 2015 #7

    I have the same problem. I just updated my Windows 8.1 desktop to Windows 10 Home and all is now running fine apart from this BSOD which occurs when restarting the PC from Sleep. As I use the PC as a Media Centre the ability to Sleep is important.

    Other forums http://druss.co/2015/08/windows-10-v...after-wake-up/ indicate that this problem is related to the drivers for the Intel HD graphics, however the HD Graphics is not enabled on my machine and Graphics are provided by the Nvidia GTX 660 card. The PC has been fully updated with the latest Windows Updates and I have installed the latest Nvidia Graphics driver 355.98 released 22nd September.

    I have checked with the latest drivers available on the Asus site for my Z87-A motherboard (MEI_V11_0_0_1155-20150709_WHQL_1-5M) and in fact the Windows 10 drivers installed are later version than those on the Asus site
    Attachment 39294

    I have attached the debug files extracted just now.Attachment 39296
      My ComputerSystem Spec


  8. Posts : 11,504
    Windows 10 Pro
       25 Sep 2015 #8

    balein said: View Post
    I have the same problem. I just updated my Windows 8.1 desktop to Windows 10 Home and all is now running fine apart from this BSOD which occurs when restarting the PC from Sleep. As I use the PC as a Media Centre the ability to Sleep is important.

    Other forums http://druss.co/2015/08/windows-10-v...after-wake-up/ indicate that this problem is related to the drivers for the Intel HD graphics, however the HD Graphics is not enabled on my machine and Graphics are provided by the Nvidia GTX 660 card. The PC has been fully updated with the latest Windows Updates and I have installed the latest Nvidia Graphics driver 355.98 released 22nd September.

    I have checked with the latest drivers available on the Asus site for my Z87-A motherboard (MEI_V11_0_0_1155-20150709_WHQL_1-5M) and in fact the Windows 10 drivers installed are later version than those on the Asus site
    Attachment 39294

    I have attached the debug files extracted just now.Attachment 39296
    Hi @balein,

    Please create a new thread and attach your zip file.
    This so we don't get confused in threads and can help you easier.
    If you are saying you have disabled the Intel GPU in the device manager, that could cause problems too.
      My ComputersSystem Spec


 

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