Windows 10: blue screen issue

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  1.    13 Aug 2015 #1

    blue screen issue

    after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step
      My ComputerSystem Spec

  2. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       14 Aug 2015 #2

    Your single dump is a 0x19 which is usually down to a driver, but none are showing in the stack. However, there are plenty of instances of this which leads me to believe that it's your video card driver.

    ffffd000`235c56b8  fffff801`c5159b66 dxgmms2!VIDMM_RECYCLE_MULTIRANGE::Rotate+0x346
    ffffd000`235c56c0  ffffe001`285b4b80
    ffffd000`235c56c8  00000000`0e4c0000
    ffffd000`235c56d0  ffffd000`235c5730
    ffffd000`235c56d8  ffffc001`b77df530
    ffffd000`235c56e0  00000000`00000000
    ffffd000`235c56e8  00000000`00000000
    ffffd000`235c56f0  00000000`00400000
    ffffd000`235c56f8  fffff801`c50f50a7 dxgmms2!DXGFASTMUTEX::Acquire+0xf
    ffffd000`235c5700  00000000`0e4c0000
    ffffd000`235c5708  00000000`00002030
    ffffd000`235c5710  00000000`00000000
    ffffd000`235c5718  00000000`00000000
    ffffd000`235c5720  00000000`00400000
    ffffd000`235c5728  00000000`00010000
    ffffd000`235c5730  ffffe001`26bc2000
    ffffd000`235c5738  ffffe001`2b895000
    ffffd000`235c5740  ffffe001`26bc2000
    ffffd000`235c5748  ffffc001`b4903180
    ffffd000`235c5750  ffffc001`b77df530
    ffffd000`235c5758  ffffe001`26bc2000
    ffffd000`235c5760  ffffc001`a4b235e0
    ffffd000`235c5768  fffff801`c51597d2 dxgmms2!VIDMM_RECYCLE_HEAP_MGR::Rotate+0xa2
    ffffd000`235c5770  ffffc001`b77df530
    ffffd000`235c5778  00000000`00000001
    ffffd000`235c5780  ffffc001`00000001
    ffffd000`235c5788  ffffe001`2b895000
    ffffd000`235c5790  00000000`00400000
    ffffd000`235c5798  00000000`00000000
    ffffd000`235c57a0  00000000`00000000
    ffffd000`235c57a8  ffffc001`00000000
    ffffd000`235c57b0  ffffc001`00000001
    ffffd000`235c57b8  00000000`00000000
    ffffd000`235c57c0  ffffe001`285dfbf0
    ffffd000`235c57c8  00000000`00000001
    ffffd000`235c57d0  00000000`00000000
    ffffd000`235c57d8  fffff801`c513ee33 dxgmms2!VIDMM_GLOBAL::LockAllocInCpuHostAperture+0x9f
    ffffd000`235c57e0  ffffc001`bac1b810
    ffffd000`235c57e8  ffffc001`b4903180
    ffffd000`235c57f0  ffffc001`bac1b810
    ffffd000`235c57f8  00000000`00000000
    ffffd000`235c5800  ffffe001`2b895000
    ffffd000`235c5808  00000000`00400000
    ffffd000`235c5810  00000000`00000000
    ffffd000`235c5818  00000000`00000000
    ffffd000`235c5820  00000000`00000000
    ffffd000`235c5828  ffffc001`bac1b810
    ffffd000`235c5830  00000000`00000005
    ffffd000`235c5838  00000000`00000000
    ffffd000`235c5840  ffffe001`2a6049b0
    ffffd000`235c5848  00000000`00000000
    ffffd000`235c5850  ffffc001`bac1b810
    ffffd000`235c5858  fffff801`c513f11c dxgmms2!VIDMM_GLOBAL::LockInternal+0xbc
    ffffd000`235c5860  ffffc001`bac1b810
    ffffd000`235c5868  ffffe001`2b895000
    ffffd000`235c5870  00000000`00000000
    ffffd000`235c5878  ffffd000`235c5998
    ffffd000`235c5880  00000000`00000001
    ffffd000`235c5888  00000000`00000000
    ffffd000`235c5890  ffffe001`210ba180
    ffffd000`235c5898  fffff801`c50f3ba7 dxgmms2!VIDMM_PROCESS::IsCurrentProcess+0xf
    ffffd000`235c58a0  ffffd000`235c5a38
    ffffd000`235c58a8  ffffc001`bac1b9e0
    ffffd000`235c58b0  00000000`0ac9eae0
    ffffd000`235c58b8  00000000`00000000
    ffffd000`235c58c0  ffffe001`26bc2000
    ffffd000`235c58c8  fffff801`c513ecd9 dxgmms2!VIDMM_GLOBAL::Lock+0x239

    Try a clean installation of the video driver.

    1. Uninstall Daemon Tools via Add/Remove Programs.
    2. Download the SPTD standalone installer and perform the following steps.
    3. Double click the executable to open it.
    4. Click the button shown below.

    information   Information
    If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.
      My ComputerSystem Spec

  3.    14 Aug 2015 #3

    thankyou very much for giving me a direction to look into as spent 12 grand on the pc had nothing but issues
      My ComputerSystem Spec

  4. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       14 Aug 2015 #4

    You're welcome. Keep us posted.
      My ComputerSystem Spec

  5.    15 Aug 2015 #5

    uninstalled NVidia drivers rebooted pc too 8 gig memory not being detected finally after monthes the faulty memory decided to not detect to board so took out the pair downloaded 13 august drivers did a custom clean install and only installed PhysX and graphics also uninstalled daemon tools and ran the sptd app to see if it was installed and it wasn't went to bed woke up dismorning too a blue screen reboot
      My ComputerSystem Spec

  6.    15 Aug 2015 #6

    just got another whea_uncontrollable_error just making a new report now
      My ComputerSystem Spec

  7. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       17 Aug 2015 #7

    Can you post up the new logs.
      My ComputerSystem Spec

  8.    18 Aug 2015 #8


    ive completed the system specs info so itll give you a lot more help and thankyou very much
      My ComputerSystem Spec

  9. Boozad's Avatar
    Posts : 1,628
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       18 Aug 2015 #9

    I'll get round to these tomorrow night.
      My ComputerSystem Spec

  10.    19 Aug 2015 #10

    report after whea_controllable_error

    here buddy recent report after whea_controllable_error

      My ComputerSystem Spec

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