I think I've tried everything but no dump file is created

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  1. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #11

    Hello @George300,

    George300 said:
    Do you mean that the posting instructions will help me create dump files?
    Following the posting instructions will show you how to create the required logs ready for uploading into your post!

    I hope this helps!
      My Computer


  2. Posts : 75
    Windows 10 Pro 64bit 1903 18362.900
    Thread Starter
       #12

    I thought the posting instructions help solve BSOD issues. My post was not about solving a BSOD issue, but about dump files generation. But I will follow your advice.
      My Computer


  3. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please follow the posting instructions.
      My Computer


  4. Posts : 75
    Windows 10 Pro 64bit 1903 18362.900
    Thread Starter
       #14

    I uploaded the files.
    Attachment 283023
    Attachment 283024
      My Computer


  5. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)



    For all steps / tests make sure images are posted into the thread:

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums

    In case there are problems posting images please use share links: one drive, drop box, or google drive


    The logs had many entries related to drive problems including bad block, corruption, etc.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


    13) Make sure that there is no over clocking while troubleshooting

    14) Sometimes there are problems in the bios that produce BSOD

    15) To ensure that there are no improper bios settings please reset the bios

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computerís CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)


    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    18) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    19) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downl...ls-win-master/
    http://knowledge.seagate.com/article...S/FAQ/202435en

    20) Open administrative command prompt and type or copy and paste:
    chkdsk /b /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    21) Use the information in this link to find the chkdsk report in the event viewer.
    Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    22) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    23) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of


    24) The following steps can be performed overnight:
    a) HD Tune full error scans
    b) Sea Tools for Windows long generic tests
    c) Chkdsk /b /v




    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 225.8 GB
    Total Space: 358.4 GB
    File System: NTFS
          Model: Samsung SSD 860 EVO 500GB
    
          Drive: D:
     Free Space: 36.1 GB
    Total Space: 153.6 GB
    File System: NTFS
          Model: Samsung SSD 860 EVO 1TB
    
          Drive: E:
     Free Space: 196.9 GB
    Total Space: 358.4 GB
    File System: NTFS
          Model: Samsung SSD 860 EVO 1TB
    
          Drive: F:
     Free Space: 397.7 GB
    Total Space: 441.9 GB
    File System: NTFS
          Model: Samsung SSD 860 EVO 1TB
    
          Drive: G:
     Free Space: 31.0 GB
    Total Space: 105.2 GB
    File System: NTFS
          Model: WDC WD1003FZEX-00MK2A0
    
          Drive: H:
     Free Space: 7.2 GB
    Total Space: 65.4 GB
    File System: NTFS
          Model: Samsung SSD 850 EVO 250GB
    
          Drive: K:
     Free Space: 0.5 GB
    Total Space: 5.6 GB
    File System: NTFS
          Model: Samsung SSD 850 EVO 250GB
    
          Drive: L:
     Free Space: 21.2 GB
    Total Space: 848.7 GB
    File System: NTFS
          Model: WDC WD1003FZEX-00MK2A0
    
          Drive: O:
     Free Space: 1.4 GB
    Total Space: 10.2 GB
    File System: FAT32
          Model: n/a
    
          Drive: W:
     Free Space: 12.5 GB
    Total Space: 153.6 GB
    File System: NTFS
          Model: Samsung SSD 850 EVO 250GB
    
          Drive: Y:
     Free Space: 0.6 GB
    Total Space: 3.1 GB
    File System: NTFS
          Model: Samsung SSD 850 EVO 250GB
    
          Drive: Z:
     Free Space: 15.4 GB
    Total Space: 20.5 GB
    File System: exFAT
          Model: n/a
      My Computer


  6. Posts : 75
    Windows 10 Pro 64bit 1903 18362.900
    Thread Starter
       #16

    It is impossible for me to do all this. Are you trying to solve the BSOD or the inability to create dump files?
      My Computer


  7. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The computer can be placed into safe mode while working up the computer problems:
    Boot into Safe Mode on Windows 10
      My Computer


  8. Posts : 75
    Windows 10 Pro 64bit 1903 18362.900
    Thread Starter
       #18

    If I manage to make my system create dump files, I will be able to know the exact cause of the problem, right?
      My Computer


  9. Posts : 16,029
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #19

    Hello @George300,

    George300 said:
    If I manage to make my system create dump files, I will be able to know the exact cause of the problem, right?
    With those and following @zbook's excellent advice and instructions in Post #15, we should hopefully be able to get to the bottom of your issue!
      My Computer


  10. Posts : 39,972
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    Dump files are one tool to work up BSOD crashes.
    They may or may not display useful information.
      My Computer


 

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