BSOD on custom machine

The Avast logs will be gone if he used the Avast Removal Tool.

Dumps are all from 6/11 12:19PM, 4:46PM and 5:07PM, nothing more recent.

The 5:07PM dump shows Unable to verify timestamp for amdkmdag.sys.

Stack text also shows:

Code:

BUGCHECK_STR:  0xA0000006

STACK_TEXT:  
ffffd385`7121b4c8 fffff801`7959136e : 00000000`a0000006 00000000`00000100 00000000`00000004 00000000`00000000 : nt!KeBugCheckEx
ffffd385`7121b4d0 00000000`a0000006 : 00000000`00000100 00000000`00000004 00000000`00000000 00000000`00000000 : amdkmdag+0x9136e
ffffd385`7121b4d8 00000000`00000100 : 00000000`00000004 00000000`00000000 00000000`00000000 00000000`00000000 : 0xa0000006
ffffd385`7121b4e0 00000000`00000004 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000004 : 0x100
ffffd385`7121b4e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000004 ffffa407`d2bfafe8 : 0x4

FOLLOWUP_IP: 
amdkmdag+9136e
fffff801`7959136e cc              int     3

FAULT_INSTR_CODE:  1b241cc

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  amdkmdag+9136e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: amdkmdag

IMAGE_NAME:  amdkmdag.sys

You have a AMD Radeon RX 5700 GPU.

Remove and install latest AMD drivers:

Get the latest driver for your AMD card here: AMD Radeon™ RX 5700 Drivers & Support
Completely uninstall the current AMD display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

Then do a custom install of the AMD driver. You could try the 6/20 driver, see if that's any better:

Attachment 283687

Does your GPU come with any controlling software (Control Center)? If yes, try uninstalling it.


The 4:46PM dump shows this: WARNING: Unable to verify timestamp for aswSnx.sys. That belongs to Avast so uninstalling it was a good move. Leae it uninstalled for the rest of the debugging please.

Also this: ffffa704`f1d34b78 fffff800`6b4ed901Unable to load image \SystemRoot\system32\drivers\aswVmm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswVmm.sys
aswVmm+0xd901, also Avast.

Okay, since it runs in safe mode that pretty much means a app (program) or driver problem. Try using Clean Boot, see if you can isolate software (program) as the cause:

How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

If that doesn't help then give Driver Verifier a try:

Driver Verifier-- tracking down a mis-behaving driver.

Following the instructions in the above link will check for problems in all non-Microsoft drivers.

What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it an upload to a file sharing site like OneDrive and post a link to it here.

To check if verifier is active, open a Command Prompt and enter:

verifier /query

If not active it will respond with

No drivers are currently verified.

If you have questions, see this additional tutorial which may help to clear things up.

Enable and Disable Driver Verifier in Windows 10

For any failure, run V2 log collector and upload the zip here please.

Did you start with a Clean Boot then add the Logitech GHub when you got the first problem?

Even if no dump, please run V2 log collector and upload the zip. Still may be something in one of the other collected files the yields a clue. Maybe not but worth looking at.