RESOURCE NOT OWNED - Latest event from troublesome remote machine.


  1. jimhelfer
    Posts : 9
    Windows 10 Pro
       New #1

    RESOURCE NOT OWNED - Latest event from troublesome remote machine.


    I hope I've done this correctly. First time using the v02 logger.


    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    The computer in question is a new/refurbished Dell laptop, used remotely (of course). User complains of poor performance and intermittent crashes. I've looked at it several times, and have seen some clues leading to hardware problems, but nothing seems to stick.

    Thanks for any thoughts.
    Jimmy
      My Computer
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  3. MrPepka
    Posts : 1,494
    Windows 8.1 Enterprise x64
       New #2

    Update BIOS - https://www.dell.com/support/home/pl...rabook/drivers
      My Computer
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  4. Ztruker
    Posts : 13,950
    Windows 10 Pro X64 21H1 19043.1503
       New #3

    The dumps from 4/8, 6/2 and 6/4 are memory related. You have 1 8GB DDR4 2133Mhz SK Hynix DIMM.

    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses

    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    warning   Warning
    MemTest86+ and Memtest86 need to run for at least 8 passes to be anywhere near conclusive, anything less will not give a complete analysis of the RAM. The new version of Memtest86 only allows 4 passes for the free version so run it twice, back to back.

    If you are asked to run MemTest86+ or Memtest86 by a Ten Forums member make sure you run the full 8 (or 4+4) passes for conclusive results. If you run less than 8 passes you will be asked to run it again.

    Note   Note
    Both of these diagnostics has been known to discover errors in RAM in later passes than the eighth pass. This is for information only; if you feel there is a definite problem with the RAM and 8 passes have shown no errors feel free to continue for longer.

    Running 8 passes of MemTest86+ or 4+4 passes of Memtest86 is a long and drawn out exercise and the more RAM you have the longer it will take. It's recommended to run it overnight, starting just before you go to bed and leave it overnight.

    Take a picture when done and post in the forum please.
      My Computers
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  6. jimhelfer
    Posts : 9
    Windows 10 Pro
    Thread Starter
       New #4

    Thanks guys. I was thinking along the same lines. However, I will have to wait until the powers that be can get her back into the office with the laptop before I can proceed.
      My Computer
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